STACYP
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posted on March 16, 2006 05:45:02 AM
i have been selling on ebay 6 years...99.6% feedback - over 10,000 feedback..never had this happen before...
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BUYER IS BAIT AND SWITCHING THE ITEM I SENT TO HER !!!!
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sent $400 auction bid price- tricolor cartier ring that i know had markings - tricolor pictured in auction and noted specifically which color band hand the inner markings and noted in auction description : 750 CARTIER ( in script ) 58 EN 109
buyer paid via paypal to confirmed address with deliv confirmation... i shipped next day - buyer received last thurs- called me before i even had time that afternoon to go into emails for 2nd time that day she wrote:
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There is NO Cartier stamp inside.
There is no size 58 stamp inside. All the rings are the same colour. It is
NOT a Cartier ring.
This is NOT the ring you advertised.
I want my money back!
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i dont regularly sell jewelry -just a mix bag of everything - and that was the only ring i had on and i could not have possibly sent wrong item
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i notify ebay to see what i will need to do once returned ring arrives- was expecting it last sat or mon the latest - but then i get another nasty phone call from buyer questioning what I did to her acct- she is now not registered - and she had not sent the ring back yet - too busy being reporter of the court to get it mailed back ( and buyer has mentioned it many times that she is such and why would she switch my ring ? when i told her i am dumbfounded that is not possible and only ring i have ...) but not important enough to send back until this past tues- should be here today i see the ups tracking
i am surprised ebay would suspend buyer acct upon just my email questioning what needs to be done ONCE ring returned (buyer been on ebay since 6/04 67 feedback 100% but no purchases in long time) - maybe another past issue as well - ebay wouldnot give me any details other than to notify postal fraud, contact cops in local area...
i notifyed paypal of problem and they documented
iknow the ring was TRICOLOR and she is sending me back a fake ring exchanged for mine ....
what should i do when it arrives back today ?(and she originally wanted paypal refunded before she would even send "the ring" back)
i cant risk ebay or paypal suspending my acct if she makes fuss - though SHE IS NOT REGISTERED ANYLONGER -
ebay wont give me any info as to why they suspended her ...
i sell on ebay full time - it is my regular only job to support my family
so much aggravation for a $400 ring (also the ring belonged to someone else who i sold it for so another party is involved as well )
thanks for advice
my history with ebay and paypal are squeeky clean - never an issue !
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hwahwa
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posted on March 16, 2006 06:14:34 AM
You have nothing to do with her suspension.
You may want to call Paypal after you receive the ring.
/ lets all stop whining !! /
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pixiamom
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posted on March 16, 2006 07:33:39 AM
My gut reaction would be to refuse the shipment
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glassgrl
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posted on March 16, 2006 07:43:59 AM
wouldn't you need someone there as a witness to document what was in the package?
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ebayvet
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posted on March 16, 2006 07:46:44 AM
She is NARU, so ebay won't suspend you. I now use one of those invisible pens to mark higher ticket items. I've never had anything come back that wasn't what I sent out, so maybe going forward, you should consider that. I would seriously consider refusing the package, you definitely don't want the package and her money, and if you try to send it back on your own dime, she could refuse it, putting you in that position. Hopefully you don't have your home phone number as your contact information.
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STACYP
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posted on March 16, 2006 07:55:50 AM
she is now no longer not registered- maybe ebay jumped the gun before i verified what was in the package
if i refuse the package - how can i be 100% sure as to its contents
she can still argue that i did not send her the ring i did sent her
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ladyjewels2000
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posted on March 16, 2006 08:42:31 AM
Maybe you could take it to the post office before you open it up and have someone there help you document the receipt of a different ring. Have print outs of the auction etc with you. After all we are talking mail fraud.
If USPS won't do it - take it to the local police department. There has to be away to protect yourself.
As for sending it back, if this is mail fraud - I think the post office or local police will want to take possession of the ring as evidence.
Gee have I been watch too much Court TV??
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hwahwa
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posted on March 16, 2006 09:29:11 AM
if she takes it to the post office or police station and open the package,how does anyone there know what she sent?/just a picture of what she sold says nothing of what she actually shipped .
You cannot refuse the package,if she used her credit card and she gets no satisfaction from Paypal,she will turn to her cc issuer and tell them she tried to return the package and you refuse,she will win the chargeback,get to keep the ring and you will be slapped with a 10 dollars chargeback fee from Paypal.
/ lets all stop whining !! /
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cashinyourcloset
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posted on March 16, 2006 09:36:13 AM
Keep It Simple - refuse the package.
Why in the world are you even worrying about this? I hope you had a photo of the ring markings in the auction.
This user is NARU because of other scams they have run; why would you want to be the next one when you have an easy out.
Interestingly, it was precisely a tri-color Cartier ring I sold where the buyer told me that the box was empty when it arrived. I told her that not only had I seen it in the box, but also the owner of the UPS store had seen it in the box, and that the UPS insurance investigators indicated that the box was undamaged when delivered. I suggested that I would be willing to testify on her behalf against the person who signed for the package, as I feel very strongly about fraud and theft. I never heard from her again.
There must be something about Cartier rings. My buyer is also NARU now (does your's user ID begin with m and end in i?).
Claude
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hwahwa
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posted on March 16, 2006 09:37:22 AM
Until you see what she actually returns,there is not much you can do,you are just speculating she is going to return a different ring.
You may want to use your spare time and prepare how to explain all these to your consignor,make her understand this is just 'ANOTHER ORDINARY DAY ON EBAY,THE WORLD'S LARGEST FLEA MARKET'.
/ lets all stop whining !! /
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ladyjewels2000
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posted on March 16, 2006 09:58:51 AM
hwahwa - I guess you have a good point.
I guess if you are the first one to be scammed are you just out of luck?
Maybe on high ticket items we all need to have a third party packer involved as Cash indicated.
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HWAHWA
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posted on March 16, 2006 11:12:50 AM
Seller can always ask for money order or cashier check but buyer may not have that kind of cash lying around and she would not be getting any protection if the seller ships her something different.
It would be interesting to hear what Paypal would do !!
I know if the seller is an established merchant say a dept store or a brick and mortar store or even a mail order catalog house,it will stand a better chance of winning the chargeback.
/ lets all stop whining !! /
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STACYP
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posted on March 16, 2006 12:43:36 PM
not the same buyer (unless has different ids - has not purchsased on this acct in a while... steady purchased for few months and then stopped cold this past november
buyer is in calif ???
i spoke with my my sister in law who is lawyer and she said to accept and see what is inside (maybe she just did not like the ring but i doubt it or maybe just a looney tunes ) ...
the markings inside were so small and underneath and could not photo well but have the tri color ring on the auction page
ups has not arrived here yet today - well see what arrives...
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HWAHWA
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posted on March 16, 2006 12:52:17 PM
If she is a busy busy court reporter,may be you can call her while she is in court !!
and ask to speak to the judge!
it may just be a case of buyer remorse,she does not like it and so she found some excuse to return it.
/ lets all stop whining !! /
[ edited by HWAHWA on Mar 16, 2006 12:53 PM ]
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sthoemke
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posted on March 16, 2006 02:17:59 PM
She is NARU'd for a reason. Problably has been pulling the same scam with othe sellers.
I'd hold on to the returned item, pending the outcome of any ebay/paypal investigation into the matter.
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cashinyourcloset
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posted on March 16, 2006 03:35:11 PM
sthoemke,
If you "hold onto the ring" there is no point in seeing what PayPal will do. Once you accept the item back, the refund will be automatic in PayPal's eyes.
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ladyjewels2000
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posted on March 16, 2006 03:41:17 PM
Are you sure Cash - that would leave the seller open every time regardless of what the buyer does. Besides can't the buyer do a charge back even if they still have the item?
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cashinyourcloset
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posted on March 16, 2006 04:01:21 PM
Of course the buyer can do a chargeback while they still have the item, but typically would have to return it if they win.
I had it happen to me once, which is why I only accept items with a return authorization (that I've given the buyer). A guy and I were disagreeing on the authenticity of something via PayPal, I received a package, he said that I had the item, and PayPal told me that I can't have the item and the money: refund granted. If I tried to mail it back to him, he obviously wouldn't accept it, so it was over.
If you think about it, it makes sense (for a change).
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cashinyourcloset
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posted on March 16, 2006 04:02:50 PM
lady, I just re-read "that would leave the seller open every time regardless of what the buyer does" and realized I don't know what you mean exactly. Or think I don't know what you mean.
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HWAHWA
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posted on March 16, 2006 04:46:13 PM
getting the consignor involved may help,if she has the original store receipt of the ring and a testimony that she had this ring,decribed the ring and asked you to sell for her.
/ lets all stop whining !! /
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ladyjewels2000
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posted on March 16, 2006 04:51:56 PM
Well what I meant is as in this case - the item could be switched or parts removed on other types of items - stuff like that.
Sometime the whole paypal thing just gives me a headache??
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HWAHWA
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posted on March 16, 2006 06:02:37 PM
Sometime the whole paypal thing just gives me a headache??
Hahaha!
how did we make it without Paypal back when 20,000 listing on Ebay is a big deal!!
/ lets all stop whining !! /
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agitprop
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posted on March 16, 2006 07:35:48 PM
STACYP
Your NARU'd buyer is pulling the old switcheroo (which is a well known type of mail fraud) so chances are they've tried it with other eBay purchases too. Check through their buying (& feedback) history and ask those sellers if they had the same "switched item" complaint via PayPal. If so, point them to the USPS Postal Inspectors and urge them to file Mail Fraud reports which you should also do. Repeated attempts to "obtain goods by deception" mean more jail time under Federal minimum sentencing guideline. Also those facing jail time usually have a good incentive to make full restitution as part of their plea bargaining.
You should probably either decline to accept the returned item (depending on what you stated in your eBay return policy), or have it opened it in the presence of your local Post Office manager or a detective in your local Police Department who will take it into their custody until the complaint can be acted upon. Make sure you get a receipt from them.
Also file a complaint with buyer's and/or your local Police for "obtaining goods /theft by deception" - ask to speak to a detective in the fraud squad. Document all your calls, who you speak to, and what action they will take in building a criminal case. If the Police are not interested contact a local District Attorney or the State Attorney.
Finally, a succinct, factual letter to the editor of a local newspaper in the buyer's area can also do wonders in smaller communities (a.k.a. name & shame 'em).
No need to contact PayPal or the buyer. Leave that up to the Postal Inspectors and law enforcement who are well versed in dealing with "fraud via PayPal".
Hope this helps! 
Home of the best eBay auction fee & PayPal calculators: http://auctionfeecalculator.com
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sparkz
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posted on March 16, 2006 08:15:20 PM
It's a switcheroo all right. Tell her to ship it back to a local jeweler you trust. When it arrives, have a police officer present when the jeweler opens the package and renders his opinion as to whether it's the ring in the auction pics or a substitute. If it's buyers remorse, suggest she resell it locally. If it were to gain celebrity status or notoriety, she could enjoy a tidy profit. You might diplomatically suggest the quickest way to achieve this would be if she hung the ring in her nose, stripped naked, painted her butt green and marched in the local Saint Patricks Day parade tomorrow on main street. It would surely make the headlines and everyone in town would be wanting that ring.
If Murphy's law is correct, everything East of the San Andreas Fault will slide into the Atlantic
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aintrichyet
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posted on March 16, 2006 08:31:30 PM
i had to do a paypal chargeback last Fall, because of receiving 1500$ worth of faulty mdse. ..... i received the large parcel back with "refused" written all over it, but the chargeback still went thru.
So now i have all this bogus merchandise (which i think i should just burn?) AND my refund.
[ edited by aintrichyet on Mar 16, 2006 08:32 PM ]
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classicrock000
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posted on March 17, 2006 07:47:17 AM
So now i have all this bogus merchandise (which i think i should just burn?)
sell it on Ebay under another I.D....if your lucky,the same seller will buy it back thinking its real......
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Beauty is only a light switch away
[ edited by classicrock000 on Mar 17, 2006 07:48 AM ]
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stonecold613
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posted on March 17, 2006 11:03:22 AM
aintrich beat me to it. If you refuse the shipment, it is still considered as delivered when it comes to chargebacks. You will need to accept it and then work it out with PayPal. Make sure to tell them that they sent you something else than what you sold.
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Many misleading tricks in 2006. The new Demomoron slogan.
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