capolady
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posted on July 1, 2006 02:02:17 AM new
First time this has happened to me in 6 years. I was selling a book and the winning bidder is in Switzerland and only speaks Swiss or German or whatever. The invoice is in the foreign language as is their email to me. I have checked thoroughly and they do not have a US shipping address nor have they bought anything where the feedback has been in English.
How, or can I file for final value credit without going through the whole unpaid item process as I don't speak their language nor do I ship to Switzerland.
Any help would be appreciated!!
Thanks in advance
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LtRay
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posted on July 1, 2006 03:17:30 AM new
Capo, does your auction state that you do not ship International or to Switzerland?
If so, you can file for FVF with no problem.
If not, the fun is just starting.
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capolady
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posted on July 1, 2006 03:57:55 AM new
Yes, my auction states I ship to US only
How do I get past the unpaid item routine and go straight to FVF
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LtRay
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posted on July 1, 2006 04:18:15 AM new
I know I've seen it somewhere but they have made it darn hard to find!
Restricted bidding
"Buyers who do not meet the seller’s terms as outlined in the item listing are not permitted to bid on or buy the item. In addition, buyers are not permitted to place bids or purchase items with the primary intent of disrupting a listing. This is known as unwelcome and malicious buying."
Unwelcome buying There is a link to report the incident. Perhaps then eBay initiates the FVF process? I haven;t used it, but hopefully there will be someone here soon who can tell you.
In the mean time, I would send the buyer an email, in English, stating that you do not ship international. Also be sure and check that you have international bidding blocked in your Seller's Preferences. If you do, then it means the buyer had logged into ebay US to bid.
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capolady
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posted on July 1, 2006 04:30:55 AM new
Lt. - Thanks for your help - much appreciated
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hwahwa
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posted on July 1, 2006 07:48:30 AM new
You just turned away your best customer!
Swiss and Japanese are the best customers you will ever find on this planet!
Swiss speaks high German,English and some Italian.
/ lets all stop whining !! /
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tomwiii
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posted on July 1, 2006 08:01:53 AM new
capo:
"Yes, my auction states I ship to US only
How do I get past the unpaid item routine and go straight to FVF"
Sadly, that DON'T count unless you have NON-USA bidders blocked either at the SELL-YOUR-ITEM listing page level, or in yer PREFERENCES!
IOW: if you just STATE in yer listing "USA ONLY" that don't mean JACK unless you also BLOCKED non-USA bidders...
IF YOU DID BLOCK NON-USA BIDDERS, then getting an IMMEDIATE FVF REFUND is easy as pie!
JUST start an UNPAID ITEM PROCESS and one of the choices in the second box will be sumptin like: "Buyer wants my item shipped to a country I don't ship to" -- EBAY will give you an IMMEDIATE REFUND, but only if you had blocked non-USA bidders!
BUT...
IF YOU DID NOT BLOCK NON-USA BIDDERS,
then you have to go through the 7DAY + 8 DAY BALONEY!
[ edited by tomwiii on Jul 1, 2006 08:03 AM ]
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tomwiii
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posted on July 1, 2006 08:11:47 AM new
capo:
Here's an easy way to tell if yer listing is TRULY USA ONLY:
LOOK at the TOP of yer auction -- see where it says: "SHIPS TO?"
IF it says: USA, yer all set -- just file for REFUND like I described above...
HOWEVER, if it states: "WORLDWIDE," ye be stuck with the waiting game...
Got stuff? PLEASE join RALPHIE & ME in some AUCTIONS for our favorite NON-PROFIT~Thank You!
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NEGLUS
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posted on July 1, 2006 09:56:26 AM new
Capo - In case you change your mind and decide to sell to your buyer we can help with translation. My DH is Swiss - and hwa is right - you won't meet better, more responsible buyers.
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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tomwiii
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posted on July 1, 2006 10:00:47 AM new
"My DH is Swiss - and hwa is r..."
I never knew the SWISS played BASEBALL!
See, ya learn sumptin NEW here EVERY SINGLE DAY of da YEAR!
[ edited by tomwiii on Jul 1, 2006 10:03 AM ]
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capolady
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posted on July 2, 2006 03:48:30 AM new
The buyer did contact me in English thank goodness and was very pleasant. She did say that she hadn't really looked closely enough at the auction to see that I only ship to US because she wanted the item so badly that she just jumped on it. My fault as well as I did not block international bidders through Preferences. As she is more than willing to pay all shipping charges I may have just picked up a new customer. I don't mind shipping to other countries it's just that I've had problems in the past.
We'll see how it goes - Thanks for all the input.
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agitprop
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posted on July 2, 2006 04:12:38 PM new
Capolady,
Glad it all worked out okay. Most Swiss understand three or more languages including English and their banking system is world class.
Home of the best eBay auction fee & PayPal calculators: http://auctionfeecalculator.com
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tomwiii
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posted on July 2, 2006 05:01:49 PM new
OTOH: their cheese is holy which makes it particularily uncomfortable when they cut the cheese, but Ralphie advises: "Let a smile be yer umbrella," so WHO knows what evil lurks in the hearts...
Got stuff? PLEASE join RALPHIE & ME in some AUCTIONS for our favorite NON-PROFIT~Thank You!
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