posted on July 4, 2006 12:57:42 PM
Seller agreed to accept a return on an item because a piece wiggled loose in transit. I was offered either a replacement or a refund - I opted for the refund. He said he would have to file a dispute indicating mutual termination of transaction. Is there anything that I should be worried about in this transaction? I have never returned an item before. Thanks. MTG
posted on July 4, 2006 01:13:10 PM
here is a c/paste of my email to ebay just last week re your subject:
"Message: bidder paid immediately, when i went to pack i found hidden
damage inside the lamp assembly. when i notified customer, she opted to
stop the transaction. which was the correct thing to do. lamp probably
not repairable. can i file for fvf without causing any problems for my
bidder. i dont want to go thru the nonpaying bidder route and have her
issued a strike...thanks as usual, sam, myoldtoy"
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c/paste ebay reply.>>>
Sam,
Thank you for writing to eBay. My name is Mark and I understand you have
mutually agreed to not complete the transaction.
I would like to let you know that it is not necessary that a buyer has
to receive strike when a Final Value Fee (FVF) is filed. However, in
order to get the FVF, you will need to go through the Unpaid Item
Dispute procedure.
If you resolved the situation with the buyer and you're both satisfied
with the outcome, we're happy to issue you a Final Value Fee credit. In
order to receive your credit, you need to complete the Unpaid Item
process. I included directions below on how to get started.
***Note***
If you and the buyer have mutually agreed not to complete the sale,
going through the Unpaid Item process has no negative consequences for
either you or the buyer.
To start the Unpaid Item process, simply follow these steps:
1. Click the "My eBay" tab located at the top of most eBay pages. You
may be asked to sign in.
2. Click the "Dispute Console" link that appears at the bottom of "My
eBay Views" section on the left side of the page.
3. Click the "Report an Unpaid Item" link.
4. Enter the Item number for the unpaid listing, and then click the
"Continue" button.
5. From the "Why are you reporting this Unpaid Item?" menu, select "We
have both agreed not to complete the sale."
6. From the "What has happened so far in the dispute" menu, select the
reason that you agreed not to complete the sale. Click the "Continue"
button.
7. The buyer will receive an email asking him or her to confirm that the
two of you reached a mutual agreement not to complete the sale. If the
buyer doesn't respond to the email, a pop-up message containing the same
request will appear the next time he or she signs in to eBay.
- If the buyer confirms that you agreed not to complete the sale, you'll
receive a Final Value Fee credit, and the buyer *will not* receive an
Unpaid Item strike.
- If the buyer doesn't respond to the email or pop-up message within
seven days, you'll receive a Final Value Fee credit, and the buyer *will
not* receive a strike.
- If the buyer denies that you agreed not to complete the sale, you
*will not* receive a Final Value Fee credit, and the buyer *will not*
receive a strike. end c/paste
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hope this helps, myoldtoy
