posted on October 22, 2006 07:36:08 PM
Just sold a large lot of rubber stamps & I state clearly in my auction that I don't take credit card payments. The buyer paid me with a CC through PayPal. I went to PayPal to deny the payment & there is no link to deny. When you click on "deny" up pops a message saying
"eBay sellers are obligated to accept all types of payments"
What if you do not want PayPal or any CC payment, are you now obligated to take whatever the buyer chooses regardless of what your wishes are.
Sounds like you have to take PayPal whether you want it or not & I do not.
What can I do....& if I close my account do I still have to accept PayPal CC payments & can I say NO PAYPAL on my auctions.
Most of my buyers pay with personal checks anyway & I prefer that.
posted on October 22, 2006 08:05:44 PM
Wow, this must be new. I believe eBay can define unacceptable payment methods, this is the first I've heard that they can define sellers' acceptable payment methods.
posted on October 22, 2006 08:07:07 PM
Interesting question.
At first I thought you were saying you didn't want credit card payments through PayPal, only instant transfers (cash). But I looked at your auctions and it appears you don't accept PayPal at all.
I would simply refund their money through PayPal and state unequivocally that you do not accept PayPal. It's not listed as a payment option, so you don't have to accept it.
posted on October 22, 2006 08:23:19 PMGetting Started - Personal Accounts
Can I sell with a Personal account?
NO! NEIN! NUET!
Personal accounts are for personal use. You can use a Personal account to send money to friends and relatives (e.g., to split a restaurant tab) and to purchase items online when PayPal is offered. If you earn money by selling items online, you should use a Premier or Business account. Business and Premier accounts have access to our premium services, including: the ability to accept unlimited credit or debit card payments; 7-day-a-week access to our Customer Service call center; seller protection on qualifying transactions at no additional cost; and a comprehensive suite of selling solutions. With a Business account, you'll be able to use all of PayPal's Business Solutions: Website Payments Standard, Website Payments Pro, Email Payments, and PayPal as an Additional Payment Option.
When you sell on eBay and offer PayPal, your PayPal account must accept all forms of payment, including payments made with credit or debit cards, regardless of whether you display the PayPal logo with credit card icons. You must have a Premier or Business PayPal account – or be willing to upgrade from a Personal PayPal account to a Premier or Business account if you receive a credit or debit card payment. You may not communicate to eBay buyers that you will only accept specific forms of PayPal payment
posted on October 22, 2006 09:11:43 PM
Sorry, got caught up watching Halloween on AMC........
When you get a CC paypal payment you can either click "accept" "deny" the deny is no longer clickable to deny, when clicked you get the message that ebay sellers are obligated to accept all types of payments. which to me sounds like if you want to sell on eBay you have to take paypal in any form that the buyer wishes. There is no way I can return the money by clicking DENY.
fluff:
I do accept paypal instant transfers & echecks, but I cannot say that in my auction, I send that info in my EOA email as follows:
[b]Your total, including postage, is 93.30 I cannot accept credit or debit cards with paypal, but can accept balance transfers or eChecks through paypal. Of course money orders & personal checks are fine too. Thank you for your bid.
Jane McLaughln[/b]
No, I did not join EBAY EXPRESS, don't even know what it is.
Tom, I think that's it, I have to dump the PayPal account. I have a personal account.
But how about that statement about ebay sellers having to accept all sorts of payments. Would that be true if you are no longer a member of PayPal.
I would gladly accept CC, but look at my auctions, just about everyone sells for under 10.00. I would be working for nothing if I had to pay that fee too. The auction that went for 93.30 is an exception & 22.05 of that is postage, exact postage too. On my other auctions I charge extra postage though.
Looks like there were recent changes I didn't know about & I might have to accept paypal on this one. Now I regret not adding handling charges.
posted on October 22, 2006 11:52:20 PM
The reason I asked is that I've been able to psy non-PayPal sellers in the past via PayPal where I was charged the fee.
posted on October 22, 2006 11:54:18 PM
ebay was sneaky on this one. It looks like you might be stuck having to accept the payment.
The only ways out of it that I can think of are: (both weak ideas, I admit)
1) send an equal payment back to the buyer (you'll both be stuck with paypal fees, and you'll run the risk of chargeback).
2) tell the buyer the credit card payment is unacceptable, as stated in your payment instuctions, and they will need to file an Item Not Received compaint in order for paypal to reverse the transaction (that of course might put a mark on your selling record)
I'd go ahead and accept the payment, but use delivery confirmation to prevent chargeback risk.
posted on October 23, 2006 12:29:13 AM
McJane,
If you do not have PayPal selected as an acceptable payment method in your auction, you do not have to accept a PayPal payment. (*See Note below)
However, the auction managed to link to your paypal account because you probably have your ebay ID tied to your PP acount so you can pay for auctions and/or ebay fees.
Log into your PayPal and refund the payment to the buyer. Contact your buyer and advise them of the forms of payment that you accept as stated in the auction.
If the buyer refuses to comply with your auction terms you can initiate the NPB process to help them change their mind.
The buyer probably made the PayPal payment innocently. If they were viewing Open Items in their PayPal account, your auction would have been listed even though it should not have been. They saw an opportunity and took it.
*Ebay's PayPal policy - Sellers who offer PayPal as a payment option on eBay (either using logos or text in the item description) must accept all forms of PayPal payment including account balance, bank account transfer, and credit cards. ( It does not say that if you have a PayPal account that you have to accept PayPal Payments.)
posted on October 23, 2006 08:43:35 AM
I thought you had to put your Paypal email address in payment options in order for your paypal account to be associated with ebay. If you did not put Paypal as an option and your paypal email address at ebay how could they pay? I have not bought anything lately but have never seen any ebay purchase I made in my Paypal account at all NOT until I paid for it did it show up at Paypal. So above statement has me baffeled as to how they paid with paypal unless they just paid using your ebay email address and it matches your Paypal email address they are the same? Mine is but I also have 4 other emails associated with Paypal account.
************** Check it out
posted on October 23, 2006 10:07:37 AM
My ebay & paypal email addresses are the same so that's how it happened & it has before, but you had the option to "deny" that's gone now. I have accepted cash transfers & echecks, but never a CC payment.
Yes, ebay sure was sneaky on this one & I know I will have accept her CC payment, I don't see a better way out. The buyer will not answer my email, so far, so I can't work out anything with her.
I will use DC.
posted on October 23, 2006 12:23:11 PM
I don't think you quite have it. I will try to explain.
When on EBAY, you do not have to accept PayPal. However, if you do accept PayPal on EBAY, you MUST accept all forms of payments including credit card payments. Which is why at work, we dumped PayPal. .
However, if you sell on any other site like Yahoo, Overstock.... You can accept certain forms of payments via PayPal and not credit cards.
posted on October 23, 2006 04:13:54 PM
I think something is fishy with denying PayPal payments of all kinds recently. I only accept Paypal payments with confirmed addresses. Yesterday I received a payment with an unconfirmed address and when I went to Deny it, it would not let me. The Deny button was there, but it was "ghosted" and inoperable. I accepted the payment since I was in that kind of don't GAF mood, but was wondering why I couldn't deny it. I probably could have refunded it, but let it go.
posted on October 23, 2006 06:56:29 PMURGENT NOTICE ...it's a bug!
PayPal's programmers (a.k.a. trained monkeys) are sorry to report that their tampering has created the current confusion regarding the deniability of inward transactions. Please bear with them through the latest round of troubles and they assure everyone that the cretins responsible will be promoted out of harm's way. More PayPal & eBay improvements are scheduled in the lead up to the busy selling season - they would both like to take the opportunity to apologize for future inconveniences...
posted on October 23, 2006 08:15:42 PM
McJane- It sounds like PayPal made the changes before eBay made the announcement. It sure looks like changes are in the works!
posted on October 23, 2006 08:42:34 PM
Yes, sure looks that way & I have no idea how to return the money either. It's just sitting there all by itself, unclaimed.
I finally received an email from the buyer & she thinks I'm telling her that I no longer wanted to sell the item to her. It's hard to work with someone who does not really understand PayPal.
I probably should accept it then close out my PayPal account.
posted on October 29, 2006 09:24:09 PM
mcjane - Closing your PayPal account may help, but don't count on it.
We don't have a PayPal account. Our auctions clearly state "No PayPal" and our email address is not entered into the PayPal box on the SYI form.
At least once a month, we receive a PayPal payment anyway. PayPal sends a nice little notice telling us we have money and to claim it, we just need to sign up.
Of course, not having an account to start with, we can't deny the payment and we have to email the customer and tell them to cancel. With some it's no problem. With others they turn into a NPB.
It would be so much simpler if PayPal would just have a popup box that states "this seller doesn't have a PayPal account". Instead, they choose to try and bully us into opening one to get our payment.
