CTA
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posted on December 14, 2006 04:57:04 PM new
I think I cringe now whenever I see a newbie bid on something. I'm either not going to get paid or they are going to leave unjustifiable feedback. Had my latest newbie leave me this Neutral feedback:
Delivery took more than 5 business days
The auction was won at 10 p.m. EST on 11/28/06, the buyer paid on 11/29/06 and I sent the item on 11/29/06. It wasn't my fault that FedEx Ground took more than 5 days. Helloooooo, I can't control the mail system.
I'm very tempted to slam her with a Negative because it just burns my azz for this unnecessary jab.
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irked
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posted on December 14, 2006 05:49:08 PM new
Yep give the jab back to her and maybe she will file for mutual feedback removal.
LOL put on her feedback if you controlled FedEx you would make sure they never delivered to her again.
I am sure you can think of something more appropriate for her like. --
Impatient overbearing tacky leaving feedback horses patootie.
Oh be sure to post to the feedback she just left with If you wanted overnight delivery then you should have requested it Or Contact FedEx about delivery, neutral is for them not me.
**************
 Check it out
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TheFamilyBiz
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posted on December 14, 2006 05:58:57 PM new
Actually, that's why we don't use FedEx Ground any more. It takes at least 5 business days to get from PA to CA. Priority Mail gets there in 2 days.
I agree that it's an undeserved neutral.
Look up their address in Google Maps and send her an e-mail that indicates you know what their house looks like.... That'll get her thinking, won't it?
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ebabestreasures
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posted on December 15, 2006 07:07:53 AM new
Leave her a negative without further contact but make it honest and to the point. Something like "Inappropriate use of FB - same day shipping" or something of that nature.
After 3 or 4 days, file for mutual withdrawal.
Don't wait for her to file - she may not even know that is an option.
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zippy2dah
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posted on December 15, 2006 08:49:30 AM new
Mutually withdrawn neutrals don't look like neutrals. They look like negs.
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cblev65252
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posted on December 15, 2006 09:16:44 AM new
I would just respond to her neutral with the facts and then leave her the appropriate feedback. If she paid on time, I'd leave her a positive. Others can tell when feedback is retaliatory and leaving her a negative would appear to be just that. I try to avoid sellers with that kind of feedback.
I know you are tempted to leave a negative. I would be, too, but it wouldn't say anything good to other buyers about your disposition as a seller. JMHO.
Cheryl
http://www.kcskorner.com
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ladyjewels2000
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posted on December 15, 2006 09:31:09 AM new
Cheryl - I understand what you are saying and respect that but I strongly disagree. If CTA leave her a positive, the buyer will feel justified in having left a neutral and CTA did nothing to deserve a neutral.
What if the buyer's next purchase takes 10 days even if it was shipped the same day? Will that seller deserve a negative? No but they very well may receive one.
A negative or at very least a neutral is the only way to educate this buyer.
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CTA
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posted on December 15, 2006 09:44:33 AM new
Cheryl, you are a good hearted person to want to leave a positive, but I feel sometimes that newbies have to realize that they need to think first or at least understand that sometimes us sellers have no control over certain situations - especially the mail system in December. AND...this was shipping from Maine all the way to California! They believe that there are no consequences to leaving a less than positive feedback for someone who gave them good service, communicated every step of way, and sent the item the same day it was paid for. All she needed to do was to check the FedEx tracking number (which was emailed the same day it was shipped) to see that is was shipped the same day she paid and how it moved along the way.
Yes, I'm still tempted to slap her hand and give her a negative that simply says "wouldn't do business with this buyer again - bad experience" or something like that. But I have 1300 positive feedbacks now with two negs and now a neutral. And like some other seasoned sellers (I've been selling on eBay since 1998), I don't put much faith into the feedback system anyway. There are too many loonies out there to please everyone!
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digitalbruce
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posted on December 15, 2006 12:15:18 PM new
What I have found that works great is we have auto feedback set up. We leave a positive for a positive and a negative for a negative. This has put a gliche in the newbie putting negative feedback on us. Oh we had some guy that left us a negative recently because he couldnt figure out where to send his money order to. Not only is our address listed in every auction but I replied to 3 emails with the address.
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ST0NEC0LD613
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posted on December 15, 2006 01:31:42 PM new
Cheryl is 100% correct on this one and lady is 100% wrong on this one.
Either leave a positive feedback for prompt payment or don't leave any feedback at all. Anything else is retailiation and will appear that way.
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pixiamom
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posted on December 15, 2006 09:10:49 PM new
Stone cold - I don't understand. Newbie paid promptly but had unrealistic delivery expectations. Why leave a positive feedback? I would leave neutral, at best. Not to retaliate, but to warn other sellers that this buyer's expectations may exceed things they cannot control.
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toolhound
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posted on December 16, 2006 09:13:19 AM new
I agree with ladyjewels2000 and pixiamom you have to leave them a neutral or negative. If you don't they will be leaving them every time a package is a day or two later than they think it should be.
I would also block them as a bidder because who needs buyers like that.
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digitalbruce
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posted on December 20, 2006 01:17:48 PM new
I had a buyer one time that left me a negative feedback because the customs fees were too expensive on her package. Now first of all I have no control over what her government charges. Second of all she had to have known that there were customs fees. So I left her negative something along the lines of "customer makes demands that are unreasonable to meet". She was so furious with me. You would have thought she was going to go straight to the Ebay president himself to get justice. Once I offered to remove my negative if she did..it all cleared up! Funny how those sometimes work to our benefits.
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