posted on December 22, 2006 02:30:53 PM
I am having a ton of trouble getting emails through to Yahoo customers, and even though I have had a notice at the top of all my website pages in big red letters for weeks telling Yahoo customers to check their spam folders if they are expecting a reply from me and haven't seen it, most don't bother. They just send endless nasty emails about how they never got a reply.
I am not including an URL, not using any "bad" words, and I am entering the character strings when I send an email to prove that I am a real, live person. I don't send any "marketing" emails - just replies to customer questions and order communications (like tracking information, order updates, etc.) No bulk emails sent to multiple recipients. I am also emailing from a Yahoo email address. Most of my sales are off-eBay, so sending email to my non-eBay customers through eBay is not an option. Anyone know any tricks for getting past the filter?
posted on December 23, 2006 01:03:39 PMAnyone know any tricks for getting past the filter?
Yes. Send them a short message that their auction item #xxxxxxxxxx is awaiting payment or you are awaiting contact from them. Be sure to send it from two or three email accounts including your eBay registered one. One of your emails is sure to get through to them. From my observations most emails get through the ISP spam filters but the real problem is usually the spam filters on the buyer's mail reader.
posted on December 23, 2006 10:21:33 PM
If you are sending the e-mails via the eBay system, they will go to the spam filters.
Also, do you use either AOL or Earthlink? Both of those providers send more spam than even ebay and almost always trigger the spam filters in not only Yahoo, but hotmail as well.
posted on December 26, 2006 02:58:15 PM
I usually email from my own Yahoo account. A few years ago (when I had the Yahoo spam filter turned on) I found out my customers' emails/questions to *me* were going into my spam folder, so I turned it off. Stupid filter - it lets all the crap get through and blocks the legitimate stuff.
posted on December 26, 2006 04:13:23 PM
Recently Gmail was bouncing all our email saying that there was so much spam coming from our IP address. I changed our domain hosting plan recently so that now we do not share an IP address with anyone so I know this is not true. We also are on a Mac and I don't want to quibble with anyone about the relative safety of the Mac over Windows but it is a fact that there are almost no Mac bad stuff "in the wild" because, as is often pointed out there is not enough installed base to make it worth while.
My husband is a college teacher and Gmail is one of the most popular email providers for his students. It was getting to be a real hassle when a student emailed with a problem and he could not answer. Took weeks of back and forth with Gmail to get it settled.
It is most likely nothing you did that is causing the problem but some error on the part of Yahoo. I would check to see if there is a contact at Yahoo where you can send the headers from your mail to have them clear it. This is what finally worked for us. -----o----o----o----o----o----o----o----o
“The illiterate of the future will be the person ignorant of the use of the camera as well as of the pen.”
Maholy-Nagy, Vision in Motion, 1947
