I made a second chance offer to a buyer of mine. The buyer then used ebay's contact form to send me an email. However, the buyer hid his email address from me, and when I try to use ebay's contact form to email him back, I am blocked by ebay. How do I get around this??? Many thanks for your help.
posted on December 27, 2006 09:54:52 AM new
Did you use the reply button or try the FB page?
On the his FB page there is a link that says contact member. Try that.
posted on December 27, 2006 11:14:32 AM new
Try using someone else's ID to contact (or your second ID if you have one -- get another one if you need to). Or, if this buyer is selling something, try that way from an active listing.
You are probably blocked from doing this on your own ID. This may be a good question for Live Help, but I don't believe I'd even try that today.
posted on December 27, 2006 05:21:31 PM new
Can't be much help on this...But a thought...I've only used the "second chance" a few times but have never had anyone buy. Might not be worth the effort. Good luck if you persist...
posted on December 29, 2006 10:42:44 PM new
ebay quite honestly has the worst customer service. I spoke with live chat about this issue to various reps. They either disconnected me while I was typing, ignored my issue and just kept giving me the runaround, or ignored my requests to have this issue escalated. I am going to have to dispute my ebay fees.
posted on December 30, 2006 06:56:43 AM new
I guess I don't understand - did the buyer take your offer or not? What fees have you incurred due to this problem?
If you want to post your email here, I'll contact you and you can give me his information so I can email him on your behalf (as long as everything is legal ) and let him know whatever it is you want him to know.
I'll be out until this afternoon but I'll get with you then.
[ edited by ladyjewels2000 on Dec 30, 2006 07:00 AM ]
) and let him know whatever it is you want him to know.