posted on January 14, 2007 10:04:15 AM new
Had a buyer with 13 feedbacks email me in Dec. She wanted to buy a sewing pattern but wouldn't have the money until her disability check arrived the 2nd Jan. It was only $3. I told her that was okay, she could bid, and I would hold it until then. Payment arrived by Paypal Jan 5th, but a pending check. I mailed it the same day it cleared, Jan 9th. Mail from Canada to the US takes up to 2 weeks to arrive. Today I get a negative feedback "Item won on Dec. 22nd, still hasn't arrived" No, well, it wouldn't have, YOU DIDN'T PAY ON DEC. 22nd!
I left her a neg for late payment, I am hoping she will agree to remove them.
I was so excited about getting my green star, now I have to deal with a neg.
posted on January 14, 2007 10:40:29 AM new
Yet another example where not allowing negative FB to be posted by anyone with less then 20 FB would have worked!!
It's a real shame that she would leave this after you bent over backward to be helpful. Don't you want to "B" slap her?
posted on January 14, 2007 10:43:39 AM new
I received a Neg a couple weeks ago from a ZERO feedbacker and it was her 1st Purchase.
She purchased the item , the day she registered and left the Neg three days later -- the day she received it.
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[ edited by deur1 on Jan 14, 2007 10:49 AM ]
posted on January 14, 2007 10:45:11 AM new
BTW -- the NEG was only my 2nd on that account over 16,000 positives - almost 10,000 UNIQUE Positive . The only other was from a NON PAYER about 5 years ago with a 4 (yep four)feedback , she has not had any other transactions since.
posted on January 14, 2007 11:08:45 AM new
I was in a conversation with some one who had over 30000 fbs. He said to me that you just need to move on when you get a neg feedback.
Leave a response on your feedback about the issues and then move on. The over reaction to this feedback will only scare away good people and you will be in a funk for a while but just let it go.
posted on January 14, 2007 11:10:37 AM new
Gee, that's a shame. Negative feedback means you are a bad seller. No one reads the positives. It's only the negs that need be taken seriously.
posted on January 14, 2007 11:16:58 AM new
Getting upset just gets you upset.
I just put my big girl pantys (none of the Brittney crab) on and moved on.
I did not file with eBay for a removal or anything .
I did give the creep a negative' after she gave me one for no reason.It was very deserved. It was not in retaliation, it was DESERVED cuz it was a negative transaction for me.Anything less than a negative would have been a lie on my part.
Never let a customer ruin it for you,Cuz it will happen again , when ya least expect...... no matter what ya do.
I have been in business almost all my life- SOME PEOPLE JUST CANNOT BE PLEASED
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This post is solely my opinion and not to be looked upon as divine revelation
posted on January 14, 2007 11:21:08 AM new
Gee, that's a shame. Negative feedback means you are a bad seller. No one reads the positives. It's only the negs that need be taken seriously.
Or so I am told.
fLufF said
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What? I beg to differ. A negative CAN mean bad service but it just as often or more often mean a customer that CANNOT Be pleased.
Ignorance runs rampant on eBay
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This post is solely my opinion and not to be looked upon as divine revelation
posted on January 14, 2007 02:18:23 PM new
amber be sure to respond to the neg with Payment cleared Paypal (date) and Patiently waited for her to make payment 1st place NOW a Neg?
**************
I married my wife for her looks, but Not the one she gives me lately!
$$$$$$$$$$$$$
Check it out
And Feebay stuff at This link
[ edited by irked on Jan 14, 2007 02:19 PM ]
posted on January 14, 2007 02:20:16 PM new
There is a lot of research which argues for the negative and positive impact of feedback. It influences price and bidding. Here are just three articles but if you google it or go to jestor, you will find hundreds.
(1)
Does a Seller's eCommerce Reputation Matter? Evidence from eBay Auctions
Authors: Melnik, Mikhail I1; Alm, James1
Source: Journal of Industrial Economics, Volume 50, Number 3, September 2002, pp. 337-349(13)
With internet commerce, a buyer cannot directly examine the product and so must rely upon the accuracy and reliability of the seller in deciding whether and how much to bid. In this setting, the seller's reputation can become an important factor in the bid.
(2)
Pennies from eBay:
the Determinants of Price in Online Auctions
David Lucking-Reiley, Doug Bryan, Naghi Prasad, Daniel Reeves
Starting with an initial data set of 20,000 auctions, we perform regression analysis on a restricted sample of 461 coins for which
we obtained estimates of book value. We have three major findings. First, a seller’s feedback ratings, reported by other eBay users, have a measurable effect on her auction prices.
(3)
Reputation and e-commerce: eBay auctions and the asymmetrical impact of positive and negative ratings
Stephen S. Standifird
Western Washington University, College of Business and Economics, Bellingham, WA, 98225-9077 USA
This analysis explores the impact and nature of reputation as related to e-commerce by looking at the importance of a seller’s reputational rating on the final bid price associated with eBay auctions. Positive reputational ratings emerged as mildly influential in determining final bid price. However, negative reputational ratings emerged as highly influential and detrimental. Thus, we find strong evidence for the importance of reputation when engaging in e-commerce and equally strong evidence concerning the exaggerated influence of negative reputation.
posted on January 14, 2007 02:59:17 PM new
I care less of these crazy negs. I just move on and put people on the ban list. I'm selling for fun and a little extra money. If customers hassle me, I give them the items and money often and just ban them even if they leave positive. I guess since I am a registered socialist, I care less about making large profits. So, don't worry about the nasty NEGS in the capitalist system. Just
posted on January 14, 2007 06:26:33 PM new
Oh, come off it Beth.
It's impossible to determine what the auction result (end price) of a unique item should be, so it is equally impossible to determine if one's "negative" reputation was detrimental to that price.
Plain old common sense, pure and simple.
Yeah, sure, if you're selling PlayStation 3s, coins (where condition is equal) or stamps (ditto) but amber isn't, I'm not and neither are you.
fLufF
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[ edited by fluffythewondercat on Jan 14, 2007 06:27 PM ]
I married my wife for her looks, but Not the one she gives me lately!
