posted on October 12, 2007 09:53:53 PM new
A friend bought a tea set on Ebay for $48. The seller had UPS pack and ship it for her. UPS double boxed the set, but only put one small piece of bubble wrap around each item. There was no other packing in the inner box. No peanuts at all. The outer box had packing. Everything arrived broken but one piece and that was the bottom to the sugar.
The seller initiated a claim with UPS. The tea set had been sent on August 29. UPS never got back to the seller until October 12. UPS only wants to pay $17 for the claim. Since they packed it, shouldn't they refund the entire amount including shipping? What can she do?
posted on October 13, 2007 06:29:08 AM new
Sounds to me like the seller is not doing their job. I used a local UPS Store to do all of my packing and shipping a couple of years back (at very good discounts (more than 50% off packing) because of the volume).
One of the benefits of the arrangement was that I did not have to get involved in the was-it-shipping-or-packing-at-fault discussions. I let the UPS Store and UPS Proper duke it out; not my problem. I got a check for the full amount.
posted on October 13, 2007 06:47:41 AM new
Did you ask your friend how UPS comes up with 17 dollars if the tea set costs her 48 dollars??
*
Lets all stop whining !
*
