posted on January 29, 2008 05:59:24 PM new
Sellers may only leave positive feedback for buyers (at the seller's option).
I know this is a huge change, but we're also putting into place protections that sellers have wanted for years. In addition to holding buyers accountable via non-public seller reporting tools, such as Unpaid Item reports, we are planning a number of other Seller Protections against inaccurate feedback:
We will remove, not just de-score, negative and neutral feedback when a buyer doesn't respond to the Unpaid Item process.
We will remove all negative and neutral feedback and comments when a buyer (or seller) is suspended. We will also do this retroactively – which means any negatives and neutrals you've received from members we've ever suspended will be removed.
For sellers with an established track record, we'll prevent negative and neutral feedback within 3 days of listing end to promote communication.
We're going to reduce the number of days a member can leave feedback from 90 to 60 days.
We'll increase block bidder list capacity from 1,000 to 5,000 user IDs.
We'll increase our monitoring, and take action based on seller reports of buyers behaving very badly.
Feedback percentage will be based on the last 12 months, although the total count remains lifetime. This means that any negative or neutral feedback left for you more than 12 months ago will no longer affect your percent positive.
posted on January 29, 2008 06:04:31 PM new
We will remove all negative and neutral feedback and comments when a buyer (or seller) is suspended. ---- HOW DOES A BAD-BUYER GET SUSPENDED NOW? They will all have a 100% - positive feedback percentage.
posted on January 29, 2008 06:06:48 PM new
They'll get suspended for unpaid items. The problem with allowing feedback as long as a buyer has participated in UID is that, if they reply "Ha Ha, the joke is on you." that counts as participation.
posted on January 29, 2008 06:14:05 PM newHOW DOES A BAD-BUYER GET SUSPENDED NOW?
Sorry to have to say this, but DUH.
Buyers were never suspended from negative feedback in the first place. Buyers are suspended for non-payments when sellers file for final value fees. That isn't changing.
So as a seller, you still have recourse, which I always utilize when needed.
posted on January 29, 2008 06:20:56 PM new
I have better things to do with my time than filing more unpaid item reports to get my money back. Just another hassle on the horizon.
posted on January 29, 2008 06:47:33 PM new
How is not wanting the hassle of filing to get my fees back "extortion"? I personally don't care if I get feedback or not. What I don't want is an unfair negative from some fruit loop buyer. I describe my items honestly, expect to get my money promptly, and package and mail the item in a safe and secure manner. Read my auction descriptions to see what kind of a person I am. My auction descriptions tell a buyer all they want to know about me in the way I present the merchandise.
posted on January 29, 2008 06:50:41 PM new
If the buyer gets three non paying bidder strikes, they get suspended. So file, file, file.
You couldn't leave them negatives anyway, without getting one yourself.
posted on January 29, 2008 06:52:52 PM new
The really bad part of this is the buyers can grade sellers on what the post office charges and it will affect your ebay fees.
How's that for not fair?
posted on January 29, 2008 06:53:43 PM new
Not paying is just one thing a bad bidder can do.
How about paying and then demanding a partial? Or paying and claiming damage and refusing to follow through with their end of the insurance claim? Or paying and then stalking the seller because they like their ME page photo?
"We'll increase our monitoring, and take action based on seller reports of buyers behaving very badly."
Of course they will. After all, they've been doing such a great job at this until now.
