posted on July 13, 2008 09:12:02 AM new
Hi everyone, I purchased a lap top on e bay Item number: 300229946110
this company sold me computer that looked like it was taken out of the trash BROKEN,
I filed a complaint with pay pal and pay pal told me to send the computer back to the seller and I will get my money back, I did what I was told, yesterday I was told by pay pal that resolution is to my favorite however they are not able to recover the funds from the seller and in that case I will not be getting my money back.
My question is we all know when we get charge back the first think pay pal does is put hold on the funds in the account.
IN MY CASE WHY PAY PAL never shared that information with me if they told me before hand that they are not holding any fund I would never send the lap top back and waist more money on shipping.
Please advise what would you do as next step.
Regards Mike
posted on July 13, 2008 01:53:29 PM new
If he is still selling on Ebay and accepting Paypal payments,the next payments coming in would be yours ,Paypal will grab them and pass them on to you.
*
Gulag-a Soviet era concentration camp
posted on July 13, 2008 02:14:08 PM new
Well he has no auctions listed, he has an ebay store that has no items listed and he has a web site but dose not sell from the site, he has no prices and no shopping cart.
He just got a Neg feedback today for item not shipped.
None of this looks good, he needs to be reported to ebay and maybe even the police dept in his town. What he is doing is considered a crime, taking peoples money and not delivering the merchandise
posted on July 13, 2008 02:25:18 PM new
I am sorry, but there is no way I would buy anything from a buyer who has received 28 negs in the last 6 months. Just look as the negative comments. Personally, I always check feedbacks before bidding on anything. I don't want to be critical, but I really feel buyers need to be very careful, especially when bidding on electronics, computers, cameras etc.
posted on July 13, 2008 03:34:40 PM new
Hi, Thank you for all the responds, most of his NEG came up after I purchased the lap top, I did call my police and I was advised to take him to court in my town since that I'm the victim I can do that.
posted on July 13, 2008 04:25:06 PM new
Did you use your credit card to pay him?If so,do as the other suggested,file a chargeback and Paypal would have to eat the loss,and the other 28 as well if they all used their credit cards.
With Starbuck closing 1200 stores,airlines,banks,mortgage companies and casinos laying off people,there will be more sellers on Ebay and more scams,so be carefuL.
I would never buy electronic stuff on Ebay,I will go to a store and look it over and then take it home.
*
Gulag-a Soviet era concentration camp
posted on July 13, 2008 04:35:57 PM new
The only charge back I ever had as a seller I had already taken the funds out my account but paypal paid the guy and left me a negative balance - I wonder why they didn't do that in your case.
Doesn't paypal offer protection in fraud cases? That appears to be what this was.
posted on July 13, 2008 05:45:31 PM new
her case is not that straight forward,
if you are referring to Paypal buyer protection,her case is that she received the item,she filed complaint and she won and she returned the item with proof of DC ,but there is no money in his account to refund.it is not like she did not receive the item.
*
Gulag-a Soviet era concentration camp
posted on July 13, 2008 06:01:10 PM new
wow,Urbanlaptops is his seller id with 6184 feedback.
His store narrative is very impressive!
Electronics is one category which has the most squabbles and fraud,and poor packing /
I can see why Ebay wants to bring in the big boys!
*
Gulag-a Soviet era concentration camp
posted on July 13, 2008 06:57:03 PM new
I paid with my pay pal funds I have Business account and I also process credit cards with pay pal, but I learned my lesson now and I opened new pay pal personal account that is not tight up with bank or credit card, my wife bought $10 item this morning and I had to use my credit card on pay pal from now on that account will be strictly for purchases, thats what the police men in my town recommended to do, I went and filed a complaint againes the seller I will be taking him top small claim court it is not costing me anything I was told that I can do it my town since I'm the victim in this case
posted on July 13, 2008 06:59:42 PM new
The point I'm trying to make is if pal pal told me that the seller has no funds in the account I would never send the laptop back, I WAS SURE 100% that they are holding the funds they always do
posted on July 13, 2008 07:14:06 PM new
For that kind of money,Paypal usually put a hold on the fund as soon as the customer files a complaint,I dont understand either?
Unless they have different threshold for seller selling higher ticket items?
May be he does not have any fund to withhold when you filed the complaint?
See,Paypal gets so many complaints ,they use part automation and part human efforts to resolve these disputes,there is really no step to check if he has money in his account at that time,if he is an active seller,he may have payments coming in soon/
So if Paypal said dont ship as he has no fund,then 1O minutes later a payment comes in?
How does this filing suit in your local town work?Is it small claims court?Does he have to show up for you to win?
Even if you win,do you need to pay a sheriff to go to his store and seize enough goods to raise the $$?
I think he is insolvent ,door closed and in hiding.
*
Gulag-a Soviet era concentration camp
[ edited by hwahwa on Jul 13, 2008 07:23 PM ]
posted on July 13, 2008 08:13:31 PM new
This in no way supports the way this scum seller has operated - but, we're talking about a $167.50 LAPTOP that has 256MB of memory and a 20GB Hard Drive.
You'll want to contac the police in his town immediately on Monday a.m. - and ask to file a theft by fraud complaint.
You're going to have to prove that you shipped it back and that it was delivered to his location. It would be best to have a signature confirmation. You have that, don't you? If not, it's probably a lot of "trust me, I sent it back" - and that won't hold up either with the police or in any court. You really have to prove to an independent party that you are beyond reproach - not just something that your family believes you - but a disinterested or even skeptical person could prove.
Wayne
Never explain -- Your friends do not need it and your enemies will not believe you anyway.
~ Elbert Hubbard
posted on July 13, 2008 08:23:42 PM new
Did you try phoning? I'd do that at least once if for no other reason than it will look good for you in SC court if you have tried more than one contact method.
posted on July 13, 2008 09:21:20 PM new
I'm sort of having the same problem you are except my seller adam_martin_80 never shipped my item, two ink cartridges 27.50 Auction ended June 4th. Seller never answered my emails so I got his contact info from eBay, phone number & town where he lives, no address though, & called him 5 times. Each time I got this message "This is Eric, leave a message" I filed a claim with PayPal & just received email from them that I won the claim, sorry, but there is no money in his account. I expected that because he has not listed since June 4th.
So here is what I did. I called back & left a message for Adam telling him that if he didn't want to talk to me he could talk to the police. I then called the police in his home town & left a message to have someone call me & two days later officer Bernie Manass did. Told him what happened & he said he would contact ebay, get Adam Martin's address, pick him up & take care of this.
He said even if it's only 27.50 it's still stealing & is Internet crime. This was on July 9th & I'm still waiting to hear back.
He told me he's working on another case of Internet fraud where the buyer was taken for over 2000.00
Do the same thing contact your seller's local police & have them pay him a visit, he may pay up. I will post my results when I hear fron the NC police.
You can go to small claims court & pay to sue him & you'll win because he won't show up, but you won't collect.
I know, I've tried it & never collected a cent. Waste of time & more money.
I did pay with PayPal & used my CC so I'm covered. I just want to give this crook a hard time.
He has just recently received 2 negs. Too bad they were not on there before I bid. When I bid he was at 100%
Good luck on this & do whatever you can to get your money back. I still say call his local police, that's your best chance.
posted on July 14, 2008 05:30:23 AM new
Calling the local police to help you recover the payment does not work if he is a business and it looks like this guy in DFW area runs it like a business.
In that case,you are just one of the creditors in line .
As to small claims court,winning the case is not enough,you have to go after him with a sheriff who will go to his store,seize enough merchandise,sell them at auction and recover your payment.
You also have to pay the sheriff .
Your money is gone,the best you can do is to try to get something back from Paypal,reread Paypal buyer protection policy.
Calling an individual whose business is insolvent is a waste of time,read his feedback,someone did and his voice box is full !
*
Gulag-a Soviet era concentration camp is now reincarnated as EBAY.
posted on July 14, 2008 05:43:48 AM new
On paying with your credit card instead of Paypal fund or check,how does it work in your case?
When you file a chargeback,your credit card issuer may issue you a temporary credit and then go after Paypal.
Paypal is the one which will get hit as Paypal is the one who has the merchant account,not individual Paypal members.
Since he has no fund in his paypal account,Paypal will debit his account and eat the loss.
If Paypal is on top of this,it should have restricted his account by now so no more payment will come in since he is not going to ship any merchandise,and the customers would just file chargeback .
He also accept credit card through his own merchant account,how would that work if you have paid him with your credit card without going through Paypal?
unlike Paypal who does not access our bank account,the merchant account provider does.
It will try to debit his bank account to retrieve your payment but he may have no fund in his account or worse he could have closed his bank account,so in that case,you will get nothing back.
*
Gulag-a Soviet era concentration camp is now reincarnated as EBAY.
posted on July 14, 2008 08:07:20 AM new
I actually did call pay pal and I had police sergeant from my town was on 3 way call with pay pal and all pay pal kept on doing is referring us to web sites that we can file claim for Internet fraud with government, pay pal said that there is nothing they can do, and POLICE men that was the line told pay pal representative that e bay want the buyers to pay for e Bay purchases using pal pal and they also encouraging sellers to do that saying it is the safest way to pay how you explain that it is safe when thinks like this happened on daily basis.and pay pal had no respond to that
posted on July 14, 2008 10:02:44 AM new
Thousands of transactions are completed thru Paypal every day,there is no way Paypal can guarantee every one of these transactions will go smoothly.
It can also come back and ask why dont you read his feedback and ask questions?
Why dont you check out his store via DFW better business bureau,or ask for his Dun and Bradstreet rating ?
BTW Amex has been cutting back on cardholder line of credit some say from 40k to 4k.One of the variables they use is the D&B rating,one cardholder said when D&B called ,he refused to update certain information so AMEX goes by his latest D&B rating and cut his credit line.
If you read Paypal terms,it said it will periodically request credit report on some members,esp those with business accounts.
If they find these members have defaulted on their prior merchant account,Paypal could cancel his membership.
*
Gulag-a Soviet era concentration camp is now reincarnated as EBAY.
