posted on July 26, 2008 08:34:31 AM
Buyer didn't pay for his item so I filed NPB, waited a total of 20days and just filed for my fees which were granted.
Now the buyer pays, can I return his payment and would he keep the strike against him?
Or, if I send his item can he leave me neg feedback?
If I don't send the item I don't think he can leave me any feedback because he got his strike since he never responded to the NPB that was filed.
posted on July 26, 2008 08:38:44 AM
The answers are 1)yes and 2)if he appeals the strike by providing proof of payment to eBay, yes, he can leave you negative feedback.
I think the course is clear on this one. Don't let him off the hook.
fLufF
--
The Fourth is over but we've still got Fireworks...
posted on July 26, 2008 09:53:27 AM
eBay's policy is to encourage people to leave feedback about completed transactions. Don't assume an NPB who later pays can't leave feedback once the transaction is completed.
fLufF
--
The Fourth is over but we've still got Fireworks...
posted on July 26, 2008 10:18:00 AM
"If I don't send the item I don't think he can leave me any feedback because he got his strike since he never responded to the NPB that was filed."
He can still leave feedback but it will be removed.
"Losing Feedback Privileges
Though it happens rarely, there are some circumstances when members can lose Feedback privileges. For example, if the seller files an Unpaid Item dispute against a buyer, any negative or neutral Feedback left by that buyer will be removed if the buyer does not respond to the dispute before the deadline, and receives a strike."
posted on July 26, 2008 10:35:48 AM
As I understand it, if you send him the item, he can request that the strike be removed and leave you feedback; it's no longer an unpaid item.
I guess it all depends on whether the sale is worth it to you or not.
One time, I had a seller who didn't pay, I filed, he finally paid, I shipped, and right after I shipped and removed the strike, but before he received the item, he claimed the item was a fake and demanded a refund. He of course won.
posted on July 26, 2008 11:09:22 AM
this was just listed in my dispute area
Dispute status: Closed: Strike Reversed
Note: If you and the buyer were able to complete the transaction successfully, please reverse the Final Value Fee Credit back to eBay.
This morning I was granted a FVF and now it states Closed Strike reversed it doesn't say FVF Granted
posted on July 26, 2008 11:37:59 AM
I guess somehow feebay knows it was paid and it reversed the strike. Guess you can either send it or send the payment back.
posted on July 27, 2008 04:45:27 PM
Return the payment as it's too late. Otherwise your troublesome buyer can leave you a juicy negative, and they will still be creating problems for other eBay sellers...
posted on July 29, 2008 12:45:39 PM
I have had this situation many times.
If someone pays me, I accept the payment and send the item. One thing that many people here are forgetting is that you are doing business, whether it's with ebay or somewhere else, to make sales. Take the money and send the item.
As far as the FVF's and strike. Once I have given a bidder a strike, I never remove it. If the pay after the fact, so be it. They should have paid prior to that as they had every opportunity to do so. The strike was deserved and should stand. Besides, if this person knows that they have a strike, they will likely pay other sellers more promptly.
posted on July 29, 2008 12:53:22 PMOne thing that many people here are forgetting is that you are doing business, whether it's with ebay or somewhere else, to make sales.
Oh, for heaven's sake. No one is forgetting that.
Remember that this so-called buyer didn't respond to invoices, reminder emails or the UPI process for nearly a month. Only after his ability to use eBay was impaired did he finally notice his obligation.
This is like saying you have to take a spouse back who left you five years ago without a word, even though his sole motivation for returning to you now is that you just inherited $250,000. After all, don't forget, you're still married!
posted on July 29, 2008 01:56:11 PM
Buyer has 9 feedbacks,, 1 neg for not responding and not paying. Now with the new FB in place he got...Positive feedback rating BEWARE OF BUYER. DOES NOT PAY OR RESPOND. 8 WEEKS AND NO PAYMENT RECEIVED!
I'm going to return his payment which I should have done when he first paid.
posted on July 30, 2008 09:35:58 AM
davebraun, Many sellers are seeing their business go to hell because of E-Bays feedback system and their stupid star rating. Take a look at the star rating of 100 different powersellers and the feedback they are receiving. Their main goal was to make money on E-Bay, not to have to baby sit a bunch of buyers who are using buying on e-bay as a game. I only sell part time, and I have already had my fill which is why I'm moving a lot of my stuff somewhere else. I will now let someone post the praises of e-bay.
posted on July 30, 2008 09:49:57 AM
Toni: Good for you!
Apologists for slow payers or no payers seem to forget there is a time cost of money. To illustrate:
You have a widget you want to sell. You are selling this item on eBay at a discount from retail because your upfront costs are less than they would be in a b&m store and you are after quick cash.
Joe Schmoe is winner of your item. If Joe pays quickly, your goal has been achieved. You can go on to reinvest that cash in something else.
But if a month goes by and Joe continues to drag his feet, you don't have the quick cash and have had to pay fees for a no-sale.
So the value of an eBay transaction declines over time while it is left uncompleted. Even though the only dollars-and-cents cost you see in print are your eBay fees, there are very real costs to you that are less visible.
We don't run charities. We're not in it for our health. We are in business to make money for our families. People who have been doing business on eBay without giving much thought to their costs are not making as much money as they could and should be.
And in this economy, you can't afford to be flushing dollars down the loo.
posted on July 31, 2008 07:34:49 PM
The buyer just made another paypal payment to me.
Guess I will be refunding this payment also, do you think I should just let him know that since I closed the dispute I don't have this item anymore because he took so long to pay at the beginning.
He doesn't attach any note even asking if I still have the item.
posted on August 1, 2008 08:42:42 AM
Yes, refund the second payment and send a message like, "Thank you for your payment, however, my auction policies state that payment confirmation must be made within 3 days and payment must be received within 10 days after the auction. Unfortunately, I did not hear from you for over 3 weeks and was left with no alternative but to sell the item to another bidder and the item is no longer available."
If they get nasty with you, tell them that a simple email explaining a delay would have solved the problem, but b/c no messages were received after several emails/invoices you were left in the dark... and you also lost money on the listing b/c they failed to pay.
If they can leave a negative, they will, but wear it with honor. Its not the end of the world, and if you have good feedback, people will understand.
posted on August 2, 2008 04:01:04 AM
The buyer just made me another payment, this is the 3rd payment from him that I will be returning.
I was checking paypal to see if I could block him somehow but all I am finding is blocking unconfirmed addresses.
Instead of block all unconfirmed addresses I could mark "yes" in one of the boxes so whoever has an unconfirmed address Paypal will have to contact me asking if I would accept there payment. Other then that feature I see no other way of blocking him from making further payments.
He has now become a thorn in my side. If I have to put that block on my paypal account I feel he is now interfering with my auctions.
Can I report him to Ebay as he is interfering with my auctions?
I feel he is interfering because he is making me change my paypal settings which I don't want to do but I see not other way of stopping his payments.
When I returned his second payment I did explain to him how I don't have the item any longer so please stop making payments to me.
But this didn't stop him from sending me a 3rd payment.
posted on August 5, 2008 04:50:30 AM
He made me another payment this is his 4th payment to me but now that my settings are changed his payment is marked unclaimed, there are two buttons one says accept and the other says deny.
The accept button is active but the deny button is not active so I can't click on the deny payment.
Does the deny button become active after a certain length of time?
Anyway, I just wrote Ebay and made a complaint against him explaining what's been happening.
