posted on December 3, 2008 08:12:27 PM
Ok so the auction I used the MS LiveSearch Cashback and paid for promptly - the seller said the deposit is still *pending* in her account??? WTF? Is this CashBack related?
posted on December 4, 2008 04:23:06 AM
It may be the PP glitch du jour. I have never had delays when I used cashback.
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posted on December 4, 2008 05:24:50 AM
I found it. Gotta love Ebay.
eBay Workshop: Understanding safer payment requirements and eBay item holds
• the seller has higher than 5% buyer dissatisfaction rates
• the seller has less than 100 feedback
• the items are listed in categories with higher rates of buyer complaints, including: Gift Certificates, Video Games, Cell Phones, Computers and Consumer Electronics.
In addition, for a small number of transactions that have a higher risk of buyer dissatisfaction, we may delay the release of funds paid through PayPal. This hold will be placed on only a small percentage of transactions for up to 21 days.
yadda yadda yadda Anyway - my seller had 40 feedback and hasn't sold anything in a while so I guess that's the reason for the hold since it's a *high risk* item. ha.
posted on December 4, 2008 05:40:32 AM
I think they still have to ship if a PayPal hold is placed on the funds. In fact, don't they have to get positive FB before they release the funds?
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posted on December 4, 2008 06:53:59 AM
They are really upset about this over at the PP board - as they should be! This is frightening!
Yes - I have to leave positive feedback and Paypal has to have proof of shipping. I emailed the seller the link to the workshop board page where they explained all this. Here it is from PP.
Sarah - PayPal :
Hello, I’m Sarah and I’m here to answer your questions about PayPal. Even though I’d like to be a real person, I’m not. I’m programmed to answer your questions. How can I help you?
You :
deposit is still pending, specifically it is 'on hold'
Sarah - PayPal :
Could you be more precise please?
Why is my payment being held?
Why is my order status Pending?
You : Why is my payment being held?
Sarah - PayPal :
For security reasons, PayPal may delay the release of a payment to the seller even if positive feedback is left. eBay and PayPal work together to make the marketplace safer for buyers and sellers by helping to ensure successful transactions which, in turn, can mean more sales for you.
The links below will direct you to more information:
Reasons for payment hold?
When the hold will be removed?
Learn ways you can avoid held payments.
View the current status of the transaction.
You :
When the hold will be removed?
Sarah - PayPal :
If your payment is being held, PayPal may release it when one of the following is met:
• The buyer leaves positive feedback after receiving the item.
• 21 days have passed without a dispute, claim, chargeback or reversal filed on that transaction.
• 3 days after PayPal confirms item delivery.
You can log in to your PayPal account to view the current status of the transaction. I am at your service.
You :
Learn ways you can avoid held payments.
Sarah - PayPal :
Your incoming eBay payments will not be held if you meet all the following requirements:
• Your eBay account has been active for more than 6 months.
• Your eBay feedback rating is more than 100.
• Your buyer dissatisfaction rate is less than 5%.
Or if you meet all the following requirements:
• Your Detailed Seller Rating is greater than 4.5.
• Your total Detailed Seller Ratings Received is more than 20 in the last 12 months.
• Your buyer Dissatisfaction rate is less than 5%.
These requirements are per individual eBay account. If you don't meet these criteria yet, we recommend that you implement best practices to reduce buyer disputes, claims and chargebacks.
ALSO: PayPal can confirm delivery. PayPal will confirm delivery if you use USPS, UPS, or FedEx to ship the item and (i) use PayPal shipping labels, or (ii) upload tracking information to PayPal via the transaction details page. This applies to US domestic transactions only.
posted on December 4, 2008 07:38:49 AM
This was implemented back in August and boards were really fired up about it at the time. It seems to me that in practice, Paypal holds funds even more often than in those circumstances outlined. Basically if PP WANTS to hold funds for whatever reason, real or imagined (or because they need the float), funds WILL be held and seller has to ship item and wait to be paid. Kinda puts a kibash on the dropshippers doesn't it? I am surprised there aren't class action suits.
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