posted on January 7, 2009 12:27:29 PM
(Theme from Rocky plays in background)
I had a Taiwan bidder win a jersey on ebay with zero feedback on Dec 18th or 19th. I ship the item, he emails me asking me to give him feedback... NOT! I'm waiting this one out.
Two days later his ebay account goes NARU. I knew exactly what was coming next. He gets his item on Dec 26, and immediately files a claim he didn't receive it with Paypal. A week and he's claiming item not received!
Filed all of my documentation showing proof, etc. Faxed a copy of the Customs form right away. A week later I win the dispute.
The sad thing is that I had to go through all of this... wasting my time, etc. I told the Paypal Claims Rep that Paypal should also charge a fee to buyers who make fraudulent claims, just like we get charged for a chargeback. There needs to be some kind of deterrant to this BS.
posted on January 7, 2009 03:25:54 PM
I won both of mine last month too.
Being OCD about keeping proper paperwork and emails helps. Without the backup, I have no doubt PayPal would have taken my money.
Here is a surprise for you. I had an off ebay sale to a customer in the Virgin Islands. This customer regularly orders the same item so I just pull up an old PayPal invoice, copy it and send a money request to her. In Dec the PayPal fee increased $5 for no reason discernible to me so I called PayPal.
After telling me what a great customer I was and how much PayPal appreciates my business, the told me PayPal is now charging foreign transaction charges for US territories even if the payment arrives in US $. Before I could even complain, the rep gave me a credit for the full PayPal fee because I am such an outstanding customer (hmmph!). I was so shocked all I could say was Thank You!
[ edited by LtRay on Jan 7, 2009 03:41 PM ]
posted on January 9, 2009 02:18:11 AM
Great for both of you.
LtRay - $5.00 is pretty steep isn't it? I haven't seen a charge like that on any of my transactions. Guess I'd better go check again.
posted on January 9, 2009 10:39:31 AM
ebabe, it is a large transaction and PayPal no longer breaks out the foreign transaction fee. Domestic is 2.9 %, foreign is 3.9%. Also, since I no longer use this account for ebay, I do not get my volumn paypal discount.
Wish I could get this customer to use Google Checkout but she is not interested and as long as I have a regular customer and am making money, I am not going to pressure her to change.
posted on January 9, 2009 01:24:56 PM
Boy that had me worried. $5.00 could eat up all my profit on my 2nd site and in some case I would go in the hole.
