posted on April 27, 2009 09:01:51 PM new
To anyone who uses Vendio to list Good till Canceled(GTC) listings on Ebay, you better check your Vendio bill NOW, as it is skyrocketing out of control! Vendio is now charging 12-22cents relisting fees every 30days depending upon your plan, instead of 12-22cents-1 time listing fees on said pay per listing plans. This policy change will cause your Vendio fees to explode to a 200%-500% increase in charges depending upon the number of GTC items you have listed. Ebay charges less than Vendio per listing fee and other sites are free for comparable services. What's up Vendio? Are you seriously staying with this policy change, as I do not see anyone new coming to or staying with Vendio with these kind of fees?
posted on April 27, 2009 09:46:13 PM new
I have followed your concerns in regard to the listing fees. I am not sure that a post on this board will garner any additional comments.
How many items do you list per month? Are they all store or FP? Or, a mixture of both?
Perhaps there would be a benefit in choosing another plan. Have you privately discussed the various options available to you with CS?
I know that Vendio is more than willing to talk with you about billing options, in private, and not on these boards.
posted on April 28, 2009 05:25:05 AM new
Hi! Yes, we talked to CS about a month ago expressing our concerns about the new policy change and how it would effect us, as we have approx 900 GTC store items.
We spoke to a cs rep which spoke broken English, that quoted us the best plan at a 300% increase from what we normally pay. We were not sure if this was correct so decided to post our concern on board to make sure, but unfortunately our concern was confirmed.
We also were contacted by email from billing and we replied with past billing averages, and all pertinent info with no reply and we have checked all other plans ourselves, which from what we see will be a 300%-500% increase for us.
Other fellow Vendio users replied to original post with similar concerns, so I do not see why this would not be the place to discuss. I do not think everyone in this situation will realize the magnitude of this policy change until the re-list fees start coming through on their bills and we personally have not received any response with info on any plans without a substantial 300%-500% increase.
posted on April 28, 2009 05:47:33 AM new
Are these 900 items stale inventory ? better dump those 900 items in Ebay wholesale category .
*
Economic Reform act of Chairman Obama of the socialist States of America :
10 ounces of meat per month,half a yard of cotton per year per adult.
Hellilujah!
posted on April 29, 2009 09:27:06 AM new
Hi there,
It has always been written in Vendio’s fees policy that we will charge GTC’s for listings AND renewals. We never bothered to implement the renewal charges since they were small and instead we focused on developing new features. As eBay has tipped the balance in favor of GTC’s, this has become an increasing part of our business so we have had to do the work to update our billing system to charge for renewals. So why are we charging for renewals? If we don’t, customers can list items with us once and sell those items over and over again using Vendio order management, payment processing, customer communication and other systems, incurring costs without generating any revenue. Please keep in mind that Vendio also offers success fee based plans where you pay a small monthly fee (i.e, $10) and then you only pay a percentage of sales when your items sell. That way we only get paid above the small base fee when you get paid.
We realize that even though our fees policy remains unchanged, this change could be jarring and such, we've proactively contacted users who are most impacted, yourself included. We are willing to work with you - but we can't continue to offer these items that will renew indefinitely for no cost. Please feel free to contact our sales department at 877-258-8488 to discuss the possibility of an alternative payment plan.
Thanks,
Diana
(Edited for clarity)
[ edited by DianaCS on Apr 30, 2009 09:29 AM ]
posted on May 4, 2009 09:23:33 AM new
This is why I started listing directly on Ebay to save excess fees from outside sources. I may not have the fancy templates anymore or more than 1 picture but I am saving at least 25-30% with extra fees.
posted on May 4, 2009 12:29:46 PM new
I can understand the need to charge but it seems to me that after the first listing, it should be at a lower rate. Vendio is actually charging more than ebay in some cases.
posted on May 9, 2009 11:45:35 AM new
Well, Just received my new bill today...Fees have doubled over the last couple of months...I did all the above...spoke with reps, changed plans, etc. over the last 2-3 months..and all Vendio plans no matter which way I turn...cost to use Vendio have doubled for me...you can call the plan by whatever name you choose...but fees still double...(I use too many images...the 500MB plan is a necessity for my sales and cost me 35.00 per month)...and the variable rate plan of 35.00 per month...= 70.00 for an inventory program....+ the percentage of sales (no big deal as sales are down so much)
I have to do something soon...any suggestions by my fellow posters appreciated...I may try the Ebay way as suggested above as they now have unlimited images, I believe...I've been trying Inkfrog...hard to use, but I gave up after Vendio gave me false hope by suggesting I change my plan (today, after seeing my Vendio Invoice, I find out I should've kept trying Inkfrog)
I find it odd that there are not many more people leaving ... or at least posting on this board...maybe they just received their big bill today like me...
posted on May 9, 2009 12:18:57 PM new
" ... use too many images...the 500MB plan is a necessity for my sales and cost me 35.00 per month ... "
Are you sure? Unless there are multiple versions, of the image plans, you should be receiving credit for picture hosting which would equal your actual picture hosting cost.
I believe your cost to use Vendio would then be the monthly $35.00 cost for the inventory program, plus the Vendio FVFs.
Plus, don't forget the benefit of a free Vendio store, which you most certainly should be selling product from.
I am assuming that you are on the "old platform" and have been using Vendio for some time (older plan).
posted on May 9, 2009 12:21:37 PM new
Same thought as Bill but I will go ahead anyway. I use the 1024 image plan and variable power plan and I only pay the $49.95 plus final value fees.
This may not be true for all users because I think some users were grandfathered into older plans, but in general I didn't think they charged for image hosting as long as your sales plan and FVFs equaled or exceeded the cost of your image hosting plan. If you recently changed plans, then your first bill under a new plan may look a little different - image hosting is charged each month and then credited in the next month. Subsequent bills will show a charge and credit and then, I guess, in the end you should receive a credit.
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posted on May 9, 2009 12:38:43 PM new
Right! I should be grandfathered...I have the store of which has never sold but 2 items in 9 years...
Smgr Power Plan Variable Rate = 34.95
Stores Bronze Plan = 34.95
Image Watermarking = 2.95
Image Hosting = 34.95
Image Hosting Credit = -34.95
This all adds up to 72.85...with a 40 cent credit...
I cannot for the life of me...nor have I ever been able to figure out their bookkeeping system...It is so confusing...that sometimes I think it is that way on purpose.....weird!
Anyway my total is 73.25 this month...they have given me credits and debits that only them and the Good Lord can figure out!
posted on May 9, 2009 01:14:12 PM new
I would suspect the culprit is the "stores bronze plan" - I don't see a credit for that. I just checked my plan and I am billed and credited $4.95 for a stores bronze plan (don't use the store yet)
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posted on May 9, 2009 02:30:01 PM new
Nathan has sent me an explanation...what I posted was incorrect...I am not being charged for the store...nor the images...I am grandfathered in...I changed plans in the middle of the month of April...so I had GTC fees that hit me...it's just the way it appears on the statement...I need to show it to my CPA to figure it out...and he may have trouble!
Nathan says it will be more what I'm used to next month...
Anyway, the point is...my fees are still ridiculously high...no matter the explanation...the fact is Vendio is TOO Expensive of an Inventory Program...
I'll give Vendio one more try...but will be looking around for a cheaper program...or a way to make this one cheaper...as in not using but 1 image...and only doing auctions...
I guess I need to get my own web site for GTC lsitings...anyone know a cheap and (EASY) web site that also, will be easy to find on Google/Amazon, etc.?
If I use my Vendio money to pay for my own web site...that might do the trick!
posted on May 9, 2009 10:13:04 PM new
Nathan is right, this really isn't the forum for this. I've always found Vendio invoices confusing, but in the end, found the services worth the money. Before Vendio, I tried the $9.95 image hosting - IMHO you get what you pay for.
posted on May 10, 2009 09:52:44 AM new
Blue Jay is free,I know Ebay sellers have stores there ,whatever they cant sell on Ebay they dumped them in their Blue Jay store.
I also know some sellers use them to store pictures.
*
Economic Reform act of Chairman Obama of the socialist States of America :
10 ounces of meat per month,half a yard of cotton per year per adult.
Hellilujah!
posted on May 10, 2009 09:53:51 AM new
Another place is Yahoo shopping,have a store for under 40 dollars.
You can use it to store your photos and descriptions,you may even sell a few.
*
Economic Reform act of Chairman Obama of the socialist States of America :
10 ounces of meat per month,half a yard of cotton per year per adult.
Hellilujah!
posted on May 10, 2009 10:57:21 AM new
I am truly amazed that there is the belief that an online store is a place to store or "dump" inventory, while hoping for a sale.
Why even bother with an non-ebay store? Just subscribe to an ebay store, list everything through ebay, and save the money. At least you will have ebay generated traffic, which I am sure is greater than that at an Infrog, BlueJay, or eCrater store.
The goods can gather dust and cobwebs just as well at eBay, rather than the other sites. Who knows, you might just have more free time, for a personal life as well. And, you do not have to play the shell game of listing one item at five different online locations.
posted on May 10, 2009 11:06:11 AM new
Rather than edit the above post, I should add that for the services provided by Vendio, the fees are very reasonable.
posted on May 10, 2009 11:20:15 AM new
There are many online sellers who cant seem to part with their slow moving inventory,for many reasons-first they cost money so they dont want to throw them away and more,hope springs eternal,someone may just want to buy them.
But venue providers whether it is Ebay,Vendio,AMZN,Yahoo,Rubylane have bills to pay,they cant let you hoard their bandwidth waiting and waiting for the buyer to show up.
If your merchandise cost so much resources but not profitable enough to pay for these resources,you must ask yourself why should anyone else subsidize you?
These days we are all looking for someone to bail us out,whether you are running a bank,a car company or GSE,so why not the humble e-tailers?
Lets ask BOZO BAMA FOR A BAILOUT!
*
Economic Reform act of Chairman Obama of the socialist States of America :
10 ounces of meat per month,half a yard of cotton per year per adult.
Hellilujah!
posted on May 10, 2009 06:26:13 PM new
Bill,
you should know better why seller lists the same merchandies in 5 different stores when there is hardly any traffic in any of these stores?
Every now and then some one will come to this forum and ask if there is another alternative to Ebay?
I looked at some of the other venues,not only do the sellers do a good job parking their stuff,they also make sure they wont sell by asking much higher price than they would ever fetch on Ebay or any venue where there is real traffic and real competition.
*
Economic Reform act of Chairman Obama of the socialist States of America :
10 ounces of meat per month,half a yard of cotton per year per adult.
Hellilujah!
posted on May 10, 2009 06:46:12 PM new
hwahwa, you are correct. Selling on eBay is more expensive. Selling prices on eBay should be higher, not lower.
Ebay wants sellers to give up almost 20% of gross profit in fees, and then ship the item free. Free shipping is actually shipping included, because the selling price has been increased, to compensate for including the shipping cost.
I just do not believe that the future of online retailing will include eBay as we now know it to be. I am not sure what will evolve, but I am sure that it will not include an eBay which I can, or want to sell my items on.
When someone asks what I sell, and how I sell, I now never mention ebay. I refer them to my online store. Which is representative of my brand not eBay's brand.
