posted on December 10, 2009 06:14:51 AM new
How come if we are not allowed to ask for insurance this phase appears on all of the invoices coming out of Ebay??
Insurance -not offered: -
Doesn't this make the buyer think that insurance is available but I, the seller, do not care to offer it??
posted on December 10, 2009 09:55:02 AM new
It is the invoice the seller sends, but through Ebay's messaging system. When you sell an item and you use the button "Send Invoice" on the email notice.
posted on December 10, 2009 12:42:00 PM new
I had a wonderful question yesterday. I clearly state that I combine shipping, but the buyer wanted to know if I combine it for California? Is that some alien location?
posted on December 11, 2009 04:06:50 AM new
This what comes up in the Paypal notice of payment for an item to me, the seller. I do not know what the buyers sees.
posted on December 11, 2009 07:19:07 AM newbut the buyer wanted to know if I combine it for California? Is that some alien location?
With all due respect, amber, do you guys not get the news in the frigid North?
Merrie, you are allowed to offer insurance. You are just not allowed to charge for it.
The farther I get from eBay the more I can see what a topsy-turvy upside down Alice in Wonderland world it really is -- more like the insane asylum in _One Flew Over the Cuckoo's Nest_ than a rational place to do business.
Aw, I can just see JD in a Nurse Ratchett costume now.
I'm in Eugene today ( or as we Californians like to call it, "Santa Cruz North" ). There's a bronze statue of Ken Kesey downtown. At the Amtrak station there's a Jerry Garcia memorial.
posted on December 11, 2009 11:12:02 AM new
Hmm, I am confused, how can you offer insurance and not charge for it. Do you say, hey do you want insurance?? It's free. Why would anyone turn that down?
I insure items that are very delicate/fragile and expensive, but I just include it in my S/H or absorb the extra cost.
I still don't get how I can OFFER insurance.
[ edited by merrie on Dec 11, 2009 08:12 PM ]
posted on December 11, 2009 11:28:41 AM new
Hello,
That's just it, you can't make insurance optional anymore. You can indicate to your buyers that you have opted to include it in the price they are paying for shipping or that you have automatically added it to the price of the listing itself (meaning it's already been absorbed into the costs they have been quoted before bidding/buying) - but it can't be an optional selection during the checkout process any longer.
posted on December 11, 2009 03:19:23 PM new
I agree, pmelcher...it's a contradictory statement. I've thought the same thing too...that statement should be removed by eBay since offering or not offering insurance is no longer an option. We either included it or we don't.
posted on December 11, 2009 05:42:03 PM new
In the real world,the merchant is responsible of delivering the item in good condition,if it is a fragile delicate item,then appropriate packing is called for.
A merchant would not think of selling an item if he thinks he cannot provide adequate packing to make sure it will survive the journey.
Will Nieman Marcus sell you a helicopter if it has no way of delivering this item to your backyard?
*
There is no 'Global savings glut',only wild horses and loose bankers.
posted on December 11, 2009 05:43:27 PM new
Insurance is to cover the seller's ass,if it breaks or lost,then seller will refund the buyer and file claim.
So all that talks about asking or informing the buyer the item is insured is really not relevant,the buyer pays for the goods in good faith and expect to receive the goods in good order.
If you go to a restaurant and order a meal,do you want to hear the owner telling you,dont worry,my cook shows up for work today,my supplier delivered all the produce this morning,the waitress speaks English and our cash register works !and the roof does not leak and our fire extinguisher is right there,see !
*
There is no 'Global savings glut',only wild horses and loose bankers.
[ edited by hwahwa on Dec 11, 2009 06:42 PM ]
posted on December 11, 2009 08:04:38 PM new
Call me a cynic but I believe Nieman Marcus will sell you a helicopter even if they can't deliver it to your backyard.
posted on December 11, 2009 08:09:57 PM new
hwahwa:no one is disputing whose responsibility it is etc, etc. We have been over that ad nauseum, we are discussing why the "not offered" crap is still in the notice.
posted on December 11, 2009 08:16:19 PM new
Merrie, it really doesn't matter to the buyer if you insure it or not. The seller is responsible for getting the item in whole to the buyer, period. Some have tried to slough this off as a "ship at buyers risk, it's buyer's option to buy insurance", a fable originated in early eBay days. If a seller ships an item with prepaid shipping, the seller is responsible for it's safe delivery to the buyer. The seller used to be able to show the added expense as a separate line item but can no longer do so. In any case, the seller has always been responsible for the safe delivery of the item, insured or not.
posted on December 11, 2009 08:21:40 PM new
Merrie, our posts crossed in passing. I agree the eBay wording is confusing and inappropriate. Is there a way we can turn off or reword these multiple eBay messages?
posted on December 11, 2009 08:30:07 PM new
The insurance comment is still on the invoice because ebay is paying programmers to go screw up something else that is not broke. No money in the budget for them to fix what they screwed up already.
posted on December 12, 2009 04:50:39 AM new
I think I remember a space to click 'insurance is included in shipping amount' but since I self insure under $50.00 (repay the money if something goes wrong) I hate to use that because then they gripe because the 'insurance sticker' is not on the package and they think they paid for insurance. No easy way with feebay is there??
posted on December 12, 2009 07:08:29 AM new
Sorry,Merrie,I am not saying you are not doing your job as a seller,I am just commenting on 'insurance offered',this subject has been discussed in the past.
I dont think Ebay is so broke it cannot afford a programmer to find the program and make the necessary changes.
Selling in an auction often means low margin due to competition and seller just would rather not pick up extra expenses.
I bought a large lot of jewelry from an auctioneer months ago and the auctioneer has the same line-insurance is optional and I AM NOT RESPONSIBLE IF IT IS LOST OR STOLEN OR DAMAGED!
All that practice of dumpster diving for boxes and packing material,using soiled pizza box and worn torn Walmart plastic bags just say we are not making enough profit.
*
There is no 'Global savings glut',only wild horses and loose bankers.
[ edited by hwahwa on Dec 12, 2009 07:13 AM ]
