posted on April 27, 2010 10:11:43 AM new
OK, when are they going to stop!!
"Opening a case with the eBay or PayPal Buyer Protection program is a clear indication of buyer dissatisfaction, especially when the buyer tries and is unable to resolve an issue directly with the seller. That's why, starting in September, "item not received" and "item not as described" cases will be considered along with low DSRs to evaluate and reward seller performance."
In other words, just give your buyers back their money when ever they ask, no dispute, no questions asked!!
posted on April 27, 2010 10:22:48 AM new
exactly why i have been fighting eBay on this. i have had two INAD disputes opened in 6 months.
One, the buyer didn't know how to use eBay at all. I emailed them numerous times through eBay requesting documentation re: their claim, and they never emailed me back. they filed a dispute and lost b/c of lack of communication. All the while, I really tried to help them in a timely and professional manner.
The other bought a brand new item in the box, claimed it was defective. I offered to exchange it (outside of my exchange period). They obviously were committing fraud and returned an old, defective, scratched up POS with no box, no documentation. They switched the Serial Number plates and in essence used the INAD system to commit fraud.
How am I supposed to feel about a policy like that???
posted on April 27, 2010 10:25:50 AM new
"Opening a case with the eBay or PayPal Buyer Protection program is a clear indication of buyer dissatisfaction."
------ Or Fraud, or misreading the description, or buyer remorse...
..."especially when the buyer tries and is unable to resolve an issue directly with the seller."
------ Or is dissatisfied with a cooperative seller trying to resolve the problem in a prompt and fair way for both parties.
What a joke!
[ edited by shagmidmod on Apr 27, 2010 10:26 AM ]
posted on April 27, 2010 11:49:16 AM new
"Never. They're just going to keep making it more and more expensive for you to sell on eBay until you get the message."
You are right, not just more expensive, but more and more annoying and stressful.
posted on April 27, 2010 12:15:42 PM new
So Fluff - what do you think the message is? Do you think that they only want big retailers of new merchandise? On the one hand that seems to be the message - but on the other they seem to be encouraging "junk" sales - i.e. 100 free .99 cent listings per month.
posted on April 28, 2010 09:24:52 AM new
These rules benefit International sellers that sell low dollar items like batteries, cables, etc.
They charge $5-10 for an item... say a cell phone charger, plus free to $5 for shipping. Keep in mind, these items cost them a nickel a piece.
As a good business practice, they offer refunds for defective items, however the buyer has to return the item to receive that refund. Problem is that it costs a lot to return that item to china. Most buyers never pursue the return b/c they don't want to pay $10 to return something to get $10 back. Sure, the seller may get negative feedback for defective items... but who cares???? We all know the failure rate of cheap cables, batteries, etc. It's not the sellers fault that the item is defective. It is more important that they ship your item promptly and offer a good return policy.
The seller can close their account and start over. If they have good back end software, they will have their listings ready to go, all they have to do is change the eBay account info to launch the listings under a new name.
posted on April 28, 2010 10:11:02 AM new
I guess I'm just stuck in my relatively narrow world. I never even thought about international sellers in regards to .99 cents and under listings. Actually, I don't think of the international sellers much at all - I don't run into them much on the items I look at.
posted on April 28, 2010 04:31:22 PM new
My concern is that people will be more inclined to return items if you offer the policy. However, I also believe there are many things to consider when determining a return policy. Because of eBay policies getting tighter around sellers, I have actually moved away from refunds altogether. I have never offered refunds for vintage items.
New Items that I have an inventory of will get a 3 day return for exchange only.
Where is the benefit for a business to sell something on eBay with all of the fees, etc if they are forced into return policies that go beyond the norm? How do you compete when you can't buy at the discount volume of major retailers, or sell an item for as much as them and you have to take back returns during a period 3 times longer?
After all of the hassles I went through as a seller with my recent dispute on eBay for selling a brand new camera, I realize that as a consumer eBay may just be the better way if you want to have a better return policy than most major retailers plus the added benefit of not paying as much.
First, you can find many electronics for a fraction of Best Buy, then you get to return items up to 45 days out if you file an Item Not As Described case. Ebay has no way of verifying INADs and even then, it is relatively easy to say, "this item doesn't work like i thought the description led me to believe" Bam... Item not as described. Return it for a FULL refund.
Best Buy has a 14 day policy, as do most electronics stores. Why bother with those places if you can save $25-50 on a cheap camera, or $200 on a television when eBay also gives you 45 days to return it.
Remember those days of electronics stores selling big screens around the Superbowl? Then there would be the returns.
Exactly what I would be concerned about with eBay policies.
Obviously, this is electronics but there are some aspects of the policies that are very much a concern to me and in many ways have kept me from listing more items I sell.
posted on April 28, 2010 09:42:50 PM new
I dont think Bestbuy does,but smaller camera shops do.
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on April 28, 2010 09:45:48 PM new
One problem sellers have on Ebay is that many bidders are resellers ,some are individuals who plan to relist on Ebay or other sites .
They are short on fund and long on stupid ideas and if they win an item from you and it does not sell in ten days,they want to return it and they will use every excuse .
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There is no 'Global savings glut',only wild horses and loose bankers.
