posted on July 6, 2010 11:12:43 PM
We received this note from a lady who won an auction of ours that closed on July 4th. I thought I would share it with you as it makes a change from some of the combative e-mails that some Sellers are receiving lately!
" Hello,
I have been out of town for about 5 days and bid on this prior to leaving. I am very old and must rely on my son to make the Pay Pal transaction. He is out of town and will return within a couple of days and will take care of this then. I hope you understand this and I appreciate your kind patience in this silly matter. Getting old is no fun. Even though I have money and credit, I cannot seem to grasp the steps to do Pay Pal. Many thanks. Best and Kindest Regards xxxxx"
posted on July 7, 2010 01:06:31 AM
Also better than the dead silence of some buyers who never email or never pay. I get at least 2 or 3 of those a month.
It's sweet that her son will help her out, but a paypal payment isn't hard to do - I bet she's just scared of it.
[ edited by ladyjewels2000 on Jul 7, 2010 01:07 AM ]
posted on July 7, 2010 01:00:36 PM
Cute note, I wonder how far past 70 she is?
That would give me a clue as to how many more years I have left to do stuff on my own!
posted on July 9, 2010 11:13:21 AM
Here's the latest update received yesterday evening:
"I feel so bad that my son won't get home until tomorrow evening...I thought it would be today, but I have just learned that something else has gone haywire and he has to fix it first. I thank you so much for being so patient and he will do it as soon as he gets here. Best Regards, XXXXX "
posted on July 9, 2010 01:46:56 PM
Looks like the sob story is quickly changing to basic BS. How long you want wait is up to you. I'm good guy so I might extend it 2-3 past the limit in my TOS which is 4 days.
posted on July 11, 2010 08:21:40 AM
I'm glad it worked out. I think if you are getting communication from a buyer regarding payment, you should be patient... up to a point. Fortunately, that point never arrived and you were paid as she promised.
I had someone email me this past week regarding a record they bought from me... $75 on a $2 thrift store find! they were traveling and paid when they arrived.
posted on July 11, 2010 11:19:54 AM
She lives with her son.
The item only sold for $8.50 and I don't worry about Seller Protection as the Canada Post 'Small Packet' rate does not have Signature or Tracking information.
If it didn't show up or was broken I would just send a refund.
In almost 9 years we have shipped all over the World, we have never had a parcel lost some a little delayed most notably to Hawaii.
I have never had an 'Item not Received' claim. The only negative we have ever received was from a very nasty lady in Arizona who expected her parcel to arrive in 3 days ( over the Christmas Season) and hit the big red button immediately.
If we do sell an item that is very expensive (which is rarely) then we ship by a different method.
I just try not to obsess about it and so far it's working for me. When it stops working for me then I will stop selling.
edited for typos!
[ edited by otteropp on Jul 11, 2010 11:21 AM ]
