ebabestreasures
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posted on August 12, 2010 12:29:08 PM new
I sold a pair of speakers - one had a damaged grill/cover which was fully disclosed in the description.
After the buyer got the speakers, he wrote that one of the covers was damage and he wanted to return it and keep the other speaker.
He even stated that he really only wanted one to replace his damaged speaker.
For some odd reason I agreed - I should have told him to return both or nothing. I never heard anything until today - I got the one speaker back. It's been over 60 days as I don't even find the item in My Ebay now.
I can't get my fees back so I think it would only be fair to deduct that amount from the refund.
I sold the same pair of speakers without damage for about 20% more money around the same time. So I'm also inclined to calculate the difference in the price and adjust the refund to reflect the damage.
Am I being unfair?
TIA
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merrie
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posted on August 12, 2010 01:29:19 PM new
Depends on what you agreed to when you accepted his request for return.
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hwahwa
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posted on August 12, 2010 01:45:40 PM new
He should consider himself lucky to get any thing from you,after 60 days?
What if the seller retires or emigrate to Yukon?
*
There is no 'Global savings glut',only wild horses and loose bankers.
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ebabestreasures
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posted on August 12, 2010 02:31:13 PM new
All my listings say return within 3 days and it was within 3 days of receiving it that he emailed - so I thought he was returning it then. It was post marked 8/10/10
I can't even get to our email now to see what I said or what he said.
I'm going to have to check it out as well to be sure it still works. Who knows, he could have switched it with his broken one.
Do all the old time limits still apply - 45 days to file with paypal etc?
I don't feel right keeping his money but I'm not real happy about the time element either.
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hwahwa
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posted on August 12, 2010 05:54:40 PM new
If I were you,I will just ignore the return,if he asks,then I will say it is too late and if he wants it back,he can have it back.
This is just me,you are much nicer than me!
*
There is no 'Global savings glut',only wild horses and loose bankers.
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shagmidmod
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posted on August 12, 2010 09:41:36 PM new
I'd be inclined to agree with hwa. I would ignore it... or tape up the box and refuse it.
I had someone ship something back to me last fall that I had no idea they were shipping back to me. I wasn't expecting anything, but I did recognize the name on the package. I told the UPS delivery person that I had no idea who the package is from and denied it.
I bet he expects you to cover the shipping too.
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merrie
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posted on August 13, 2010 08:30:51 AM new
I agree with hwa, also. I know hindsight is 20 /20 especially after 60 days, but it would have been best to refuse the package, now I would take it to the PO and say you want to return to sender, that you do not know why this was sent to you.
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ebabestreasures
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posted on August 13, 2010 12:37:28 PM new
I would do that but it was left on my door step in the pouring rain. I wouldn't use that box to ship anything in. I guess I could repack it and send it back. Tell him he waited too long - my listing says 3 days to return.
Or I could list it by itself and refund him the amount it sells for??
He hasn't email me about it or anything yet.
He couldn't wait that long to take something back to a department store. Really there has to be a limit.
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hwahwa
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posted on August 13, 2010 01:07:14 PM new
I would email him and tell him you are a small seller with limited resources,your own records and ebay records no longer show the transaction and you have no record to go by to issue him a refund,so if he wants it back,he can send UPS or Fed Exp to come and pick up the item.
I wont even email him until he starts asking for his refund!
*
There is no 'Global savings glut',only wild horses and loose bankers.
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ebabestreasures
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posted on August 13, 2010 01:32:56 PM new
I really can't get to his email address without looking in my deleted emails. That could take hours and I surely don't intend to do that.
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neglus
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posted on August 13, 2010 02:20:03 PM new
You can find inhis email address though the "history" tab in PayPal. Do an advanced search by his last name (or item number if you have it) and you should be able to find email address when you look at the transaction. Make sure you adjust the dates of the search to coincide with the date of the transaction.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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neglus
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posted on August 13, 2010 02:21:41 PM new
If you have a store or subscribe, you can use eBay Selling Manager ("SOLD" to see items that ended as long ago as 90 days.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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sthoemke
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posted on August 13, 2010 03:43:51 PM new
Ask him why he didn't ask you to keep the damaged speaker in the first place.
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shagmidmod
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posted on August 13, 2010 07:05:18 PM new
I would call the shipping company and tell them you had a suspicious package left on your porch in the pouring rain and you want them to pick it up. Tell them you are not expecting any packages. If it is the PO, take it to them and let them deal with it. Just tell them you were not expecting any packages and it was left on your porch in terrible weather. They'll see the package and deal with it. If it was Fed Ex or UPS, I would call them and tell them you want them to pick it back up and return it to the sender. No one should leave a package like that in bad weather.
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alldings
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posted on August 14, 2010 05:11:10 AM new
Many good suggestions. If there is a return address on the package wrap the speaker up and mail it back explaining that he failed to return the item within the 3 day time limit specified in your TOS so any verbal or written return agreements have long sense expired and no refunds or exchanges are warrented.
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shagmidmod
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posted on August 15, 2010 10:57:42 AM new
yeah, except it costs more money to return ship it. I would retape the box as it was, and tell the shipping company you are refusing it. they will return it to the buyer at no cost to you.
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ebabestreasures
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posted on August 16, 2010 05:40:14 AM new
I'll try to take it back to USPS tomorrow. I have my doubts if they will take it back or not but we will see. He still has not contacted me.
Thanks for the tip Neglus. I was able to get his email that way in seconds but haven't used it yet.
Turns out the auction ended on June 2.
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merrie
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posted on August 16, 2010 07:06:39 AM new
I've had 2 items in 12 years returned to me after months went by with no explanation. I never contacted them and they never contacted me. Could be they couldn't find my info, either, so, oh well!! Held onto them for a good long time and then resold them. Never refunded the original money, never heard from the buyers. They either forgot or didn't know how to pursue it.
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hwahwa
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posted on August 16, 2010 07:44:21 AM new
If the shipping co is USPS,they will say if you have opened the package and resealed it,you have to pay for shipping the item back.
Correct me if I am wrong,thats the way it works years ago when they returned a package of mine.
*
There is no 'Global savings glut',only wild horses and loose bankers.
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shagmidmod
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posted on August 16, 2010 07:52:53 AM new
hwa- yes, this is true... but under the circumstances of USPS leaving the package in pouring down rain to get wet... how will they know unless you tell them. It would be pretty obvious that the packaging was damaged.
I would say it arrived like that b/c of the weather and it was retaped b/c the box was falling apart and couldn't be carried or something to that effect.
ebabetreasures could simply put it back out on the porch and write "REFUSED" on the package. Let the courier deal with it. Couriers tend to be the "sane" ones at the Post Office. Odd, but that seems to be my observation.
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alldings
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posted on August 16, 2010 09:24:02 AM new
Couple things to keept this useless thread going.
One if its raining and USPS have to leave a package outside they wrap it up in a plastic bag the carriers have with them for that purpose or they leave a card in you mail box for PU at the nearest PO.
Second the folks at the poatal service have heard all the stories, lies, and truths, from people trying to return a package they have opened without paying return postage.At
a busy po the numbers could run into the dozens on a daily basis.
Wait there is one more! 20 seconds on the web will tell them what the weather was like on the day the package was delivered. Leaving a package out in the open to get wet is a PO NO NO.
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ebabestreasures
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posted on August 16, 2010 09:43:22 AM new
alldings I live in Florida where it can be 95 degrees and sunny one minute and raining cats and dogs next. I'm sure if it was raining when they left it, it would have been covered.
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hwahwa
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posted on August 16, 2010 11:15:54 AM new
I agree,this is a useless thread.
All of us could flip burgers at Burger King and buy all the speakers we ever need instead of keeping this thread going!
*
There is no 'Global savings glut',only wild horses and loose bankers.
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ebabestreasures
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posted on August 20, 2010 05:48:59 PM new
I know some think this thread is useless but I appreciate all the help offered from other ebay sellers who have had experience with this sort of issue. This was my 1st time dealing with this.
I took it back to the PO today and they deemed it damaged and took it back. It will be sent back to the sender at no cost to me.
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merrie
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posted on August 20, 2010 06:15:59 PM new
Great, thanks for letting us know.I'm glad they took it back and returned it to sender.
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