tfseth
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posted on August 21, 2010 05:09:59 AM
I sold an old VHS tape for a whole 99 cents. In the listing I mentioned that I didn't own a VCR so I could not verify the picture quality.
Just got a message from a buyer that stated the picture fades in and out. he wants me to contact him regarding this.
I have "no returns accepted" on my listing. Do I need to refund the money?.
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neglus
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posted on August 21, 2010 07:31:16 AM
Perhaps you don't HAVE to but I think eBay would rule in buyer's favor if it were escalated to a claim ....consider the refund a small price to pay for peace of mind and avoiding the hassles that would come with failure to refund. Doesn't sound like buyer is scamming you and they have the right to get something that works for their $.99. Refund.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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tfseth
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posted on August 21, 2010 07:33:42 AM
So you can't sell anything as is anymore?
Would you refund the shipping if they demand it? Or just the .99?
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neglus
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posted on August 21, 2010 07:45:01 AM
I would refund the whole thing. Why make such an issue for a low ticket item?
You can sell "as is" if the defects are described and/or show up in your images and buyer knows what he is getting. Why would anyone want a VHS that doesn't work?
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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shagmidmod
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posted on August 21, 2010 07:52:14 AM
The reality is that the buyer has 45 days to claim the item not as described. I guess the question is... was it described properly?
Just stating that you don't know the condition of the tape, and it is "as-is" doesn't mean it is a blanket statement to COA.
So, this is what happens. If the buyer files an INAD claim, you won't be able to really fight it. You can try, but under new eBay policies, it is better to avoid an INAD claim altogether. Sometimes it is unavoidable. All the buyer has to do is request a refund. eBay will tell them they have to return the item to you at the buyers expense. Then your Paypal account is automatically debited and a credit issued to the buyer for the purchase price + any shipping costs they paid.
Whether you think it is fair or not, you basically agree to this policy by using eBay. Unfortunately, nothing you say or state in your listing trumps eBay policy.
"As Is" means very little any longer. It was commonly used by sellers as a scam to sell garbage to people for a very long time... now it is used by buyers who can easily complain that they received junk. The buyer gets to essentially blackmail the seller through eBay's policies.
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tfseth
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posted on August 21, 2010 08:07:43 AM
Ok, wasn't trying to scam anyone. Just trying to get rid of stuff I no longer need or can use.
The old ebay is dead and gone, huh? I miss when you could use the site as a kind of virtual yard sale.
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hwahwa
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posted on August 21, 2010 08:55:42 AM
Ok, wasn't trying to scam anyone. Just trying to get rid of stuff I no longer need or can use.
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If it is of no use to you because it is no good,what makes you think others need a piece of Junk,what good is a movie when it does not play?
*
There is no 'Global savings glut',only wild horses and loose bankers.
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tfseth
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posted on August 21, 2010 09:00:31 AM
"if it is of no use to you because it is no good"
I never said it was no good. I do not own a VCR anymore. So it was of no use. The last time I watched the movie it worked fine.
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alldings
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posted on August 21, 2010 09:14:25 AM
NO brainer the vid was a POS and it appears you knew it. Send them the money and I suspect you overcharged for shipping so you owe them that too.
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tfseth
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posted on August 21, 2010 09:18:29 AM
yes, per the buyer it appears that the video was bad. But how exactly did I know it?
What would be an 'overcharge for shipping' in you opinion?
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merrie
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posted on August 21, 2010 09:28:22 AM
For my piece of mind, I would ask the buyer to return the item. You will have to eventually pay shipping in both directions, but at least you will have the tape back and can take it to someone that has a player to see if it works. I would rather pay the extra postage than let a buyer keep something if I am not sure they are telling the whole story.
In the future I would take the tapes and check them out prior to selling, better still for 99 cents, I would toss them or donate them. Some hospitals and libraries still have VHS.
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tfseth
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posted on August 21, 2010 09:32:57 AM
I asked the buyer to return it and talked about a refund. Waiting on response from them.
Yeah, have to see if anyone has one that I know. This particular movie isn't out on DVD (at least not for under $100 from what I've seen), figured someone may want it. If I still had a VCR, I'd have kept it.
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hwahwa
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posted on August 21, 2010 10:11:20 AM
Paypal has automated handling of disputes,some categories and complaints do not qualify for a refund or review by a real person,even though the case is 'item significantly not as described'.
I suspect a used VHS tape sold 'as is' would not get a real person to review the case.
But filing paypal dispute does ding a seller rating starting when?
I would refund money in full and move on,pray she does not neg you.
*
There is no 'Global savings glut',only wild horses and loose bankers.
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tfseth
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posted on August 21, 2010 10:23:46 AM
I don't care to refund if I need to. Was just looking for opinions.
Guess I am weird. If I'm buying a used item on ebay that's sold as is, I know and accept that it's possible that the product may be bad. Like buying something at a yard sale to me.
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neglus
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posted on August 21, 2010 10:24:13 AM
Oh for Pete's sake! All that postage for a $1 VHS that doesn't work?? Refund him his whole payemnt and be done with it. Donate the stuff you aren't sure about - you can get a write off... and sell those things that you do know about on eBay.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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tfseth
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posted on August 21, 2010 10:35:17 AM
Going to. But I do want the tape back. Going to ask around so if anyone has a VCR, like to see what the quality looks like.
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roadsmith
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posted on August 21, 2010 10:49:17 AM
I'm not sure why you'd want the tape back. In cases like this, and I've had just a couple over the years, I've told the buyer to keep the danged thing and I've also refunded all costs.
In addition, I've asked the buyer to be kind when leaving feedback, since I've cooperated fully with him. It has always worked! And then I will leave plus feedback stating that the buyer is very understanding etc.
I'm probably a Feedback Slut, but I live in fear of negs.
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hwahwa
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posted on August 21, 2010 11:02:00 AM
Let her do what she wants,it is her tape and her rating.
*
There is no 'Global savings glut',only wild horses and loose bankers.
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tfseth
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posted on August 21, 2010 11:07:34 AM
I don't want a neg, I can say that. But just checked, they gave me a positive feedback for the video today. Like just a couple hours ago. I am seriously confused.
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kozersky
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posted on August 21, 2010 11:14:19 AM
What a tangled web you've weaved.
Bill K-
William J Kozersky Stamp Co.
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fluffythewondercat
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posted on August 21, 2010 11:17:55 AM
You folks sure are gettin' all het up! We haven't had a good slugfest 'round these here parts for a while.
Adele: "Feedback Slut"?
fLufF
--
Buy hypoallergenic niobium earrings online from Jody Coyote at JCEarrings.com.
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tfseth
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posted on August 21, 2010 11:18:35 AM
Yeah... appears so.
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tfseth
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posted on August 21, 2010 11:20:58 AM
Fluffy? I seem to remember that name from using Vendio back in 2004ish.
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hwahwa
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posted on August 21, 2010 11:33:09 AM
There are still folks who keep their VCR and buy tapes on AMZN.
*
There is no 'Global savings glut',only wild horses and loose bankers.
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merrie
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posted on August 21, 2010 11:36:04 AM
roadsmith, no guarantee of no negs if refunding. I got a neg for a 99 cent ornament purchase. The ornament according to the buyer was the wrong one, but it was still NIB and retails for $40. I told the buyer I was sorry, keep the ornament and refunded in full. What did I get?? 4 stars of 1 and a nasty negative!! I should have asked to have it returned. There was value to the item and I could have seen for myself if I sent the wrong one. Still not convinced.
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kozersky
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posted on August 21, 2010 11:36:36 AM
What was the shipping on that tape? Perhaps the shipping charge is the devil in the details of this sale.
Bill K-
William J Kozersky Stamp Co.
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tfseth
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posted on August 21, 2010 11:40:24 AM
I charged 3, actual cost was 2.77
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tfseth
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posted on August 21, 2010 11:42:05 AM
Ok, POSTAGE was 2.77 not counting the padded envelope, etc...
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hwahwa
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posted on August 21, 2010 12:11:47 PM
then there is Ebay FVF and Paypal 30 cents and 2.99%.
Where is the beef?
*
There is no 'Global savings glut',only wild horses and loose bankers.
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tfseth
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posted on August 21, 2010 12:14:22 PM
I don't have a beef. I knew it was probably a possible loss. But it's an old scifi movie with Rutger Hauer. Figured someone would want it.
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