posted on December 20, 2010 04:48:44 PM new
OK, have frantic people begging me to sell this, do that, ship here, jump there, etc.
These same items they are so anxious to buy have been for sale for months, now they want me jump through hoops to get them to them on time.
I will ship every day, but I will not use their fedex accounts, call them on their phones, ship to THEIR customers but include their invoices,etc.
I have been telling 4 people all day, just buy it and I will ship it. The PO has commercials saying they will get it to you (can't guarantee that), but why the %*&$! did you wait so long!!
posted on December 21, 2010 05:32:17 AM new
This is why I'm glad I don't sell items that are suitable for gift giving.
I did for years and by the time Christmas got here I couldn't stand to think of wrapping a gift - good thing they make gift bags.
[ edited by ebabestreasures on Dec 21, 2010 05:33 AM ]
posted on December 21, 2010 07:37:33 AM new
LOL, they do it every year!! I am glad for the sales but right now I have most things ending on Christmas Eve and the week after, so they KNOW they can't get it in time. (Also maybe a little poor planning on my part for not listing some things earlier)
posted on December 21, 2010 07:57:17 AM new
I have (I counted them) 24 emails going back and forth between 2 customers. Both did buy multiple purchases and I sent them this AM.
But..., one of them bought 3 of the wrong items and wanted to switch them. I have 2 sizes of some of my items.I said no, you have to cancel the first ones and purchase the second ones. She did purchase and pay for the larger items, but has yet to cancel the first ones. I will probably do it, but I am going to let her sweat it out after so much drama!!
posted on December 25, 2010 03:51:36 PM new
not sure why you would let a customer sweat it out. that isn't in the holiday spirit. you obviously have become accustomed to an automated system of automatic invoices, prompt payments, and ship the items that you forgot that some customers will always need a little hand holding. We all have the overbearing buyer from time to time, but... at least the new systems make this less common. Hopefully her holiday was made right and her items arrived on time.
posted on December 25, 2010 04:38:16 PM new
shag: not sure you understand. The items they paid for were shipped promptly and received quickly. They bought 3 items "by mistake" I should not have to take a loss on those items. I said I was going to sweat out whether I am going to "cancel" those items. I do not want to cancel them. I would prefer to sell them.
posted on December 30, 2010 09:22:28 AM new
Follow Up: one buyer now claims nonreceipt even though tracking shows it was delivered on 12/24. She bought on 12/14 did not pay until 12/19 after a dispute was filed and I mailed on 12/20, PO says it was delivered on 12/24 and she is very, very disappointed in my service and is filing for Ebay protection!!
posted on December 30, 2010 10:06:38 AM new
OK, I need help does any one have a phone # for support to have neg FB removed?
This person left neg FB after late last night asking me where here items was. I very politely answered every one of her questions, supplied tracking which said the item was delivered on 12/24 and now this:
Unprofessional. Unkind, rude. Cannot recommend. DO NOT PURCHASE HERE.
What recourse do sellers have if a buyer claims non receipt but tracking shows delivery? She said AFTER she left FB that I should have offered a refund or a duplicate. Should I?? What if every buyer says they did not receive when tracking shows delivery??
posted on January 1, 2011 11:58:10 AM new
Merrie, you owe her nothing. Once the USPS website shows it as delivered she doesn't have a leg to stand on.
I have already dealt with several scammers this season and have ZERO tolerance for their games.
You need a PIN number to call ebay support. Go to ebay and click on HELP, then click CONTACT US, click SELL and look for the Feedback link. when you click that it should pull up the Call link and provide you with a phone number and PIN. Since you have proof of delivery they should remove the feedback.
PapyPal will probably not allow her to open a dispute about nonreceipt since it shows as delivered but if they do, your next recourse is to open an investigation with the Postal Inspector.
Also, do not communicate with this buyer through any method other than the ebay messaging system. Ebay Customer support can now view emails sent through the system and if you document all communication through their system then you are covered as far as eBay is concerned.
