shagmidmod
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posted on February 18, 2013 11:23:34 AM new
Just got an email from a customer who purchased an item through this new program. When I originally signed up for this program I carefully read the information. Their description states that I am to ensure the safe delivery of the item to the processing facility in the US, but anything damaged once it has been shipped Internationally I am not responsible for.
Great. So, how do I manage this problem with the buyer? Did they inspect it at the facility as the above statement sort of implies, and if so, did they repack it incorrectly?
I just read the buyer protections and they have all the same protections in place as well. This should be interesting.
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shagmidmod
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posted on February 18, 2013 11:59:18 AM new
On the line with eBay. Rep says that they open packages and inspect for damage and if there is no damage they forward to recipient, if there is damage they contact the seller.
This is good and bad. The good is that your item is inspected by eBay in the forwarding process and confirmed that the item is not broken. The bad is that there is no guarantee that they will properly repackage the item to ensure its safe delivery which may mean a dissatisfied customer.
According to eBay she will have to file an INAD and eBay should automatically close the INAD and cover the item. I am not thrilled about telling a customer to file an Item Not As Described claim this way. I'll keep you posted what happens next.
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lostmymojo
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posted on February 18, 2013 01:14:25 PM new
well,Customs office also open the package and examine the content and resealed it .
I think they just reseal the item the way you pack it.
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otteropp
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posted on February 18, 2013 03:16:07 PM new
I think the Global Shipping Program is going to give you more in the way of problems rather than less.
You seem to be having a tough time with International shipments lately so maybe you should stop selling Internationally, at least for a while.
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lostmymojo
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posted on February 18, 2013 06:58:39 PM new
It is not just intl shipping anymore,I have domestic packages returned to me for insufficient postage because I use the wrong box.
And worse,one buyer was angry,her postman said postage due 13.95 and she has to prepay it.
Of course I paid her back,but where does 13.95 come from,I already paid a tidy sum on my end,but she was so angry,I am afraid to ask for more information for fear of a neg!
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ebabestreasures
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posted on February 24, 2013 02:03:12 AM new
Having someone open and inspect a package and the repacking doesn't appeal to me. I don't think they will take the same care that you did.
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shagmidmod
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posted on February 24, 2013 09:55:27 AM new
I agree and often wonder how that affects the entire shipping process.
I have a set of glasses I shipped to the UK. The buyer never arranged for pick up so they were returned to me. One glass arrived damaged. One of the box top flaps was torn, and the box has an obvious dent in the corner. The box had plenty of padding, at least 3-4 inches on each side. Each glass was bubble wrapped and then separated with cardboard which was missing from the box when I received it back.
Now I am disputing the damage with USPS. The inspector at my post office claimed that the box shows no damage even though I pointed it out to her repeatedly. The glasses had shifted or were placed back in the box incorrectly because the cardboard dividers were missing. Now, did this happen in UK customs or did it happen when it was returned through USA customs?
Imagine if this is going to be opened twice (or even three times on a return package)- once when eBay gets it and then through customs. What are the odds that something arrives safely with ALL of the packing contents?
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shagmidmod
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posted on February 24, 2013 09:57:46 AM new
I haven't heard from the buyer on this item since the 19th. She claims the box was never opened and seems to expect me to take responsibility. My last email asked her to send me a photo of the shipping label and box. No response. So, I have no idea if eBay repacked it in a different box or what happened after eBay received it before forwarding. If she isn't going to open a claim, there is really nothing I can do.
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lostmymojo
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posted on February 26, 2013 08:11:15 AM new
why would Ebay want to repackage your package??
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shagmidmod
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posted on February 27, 2013 08:31:41 AM new
Great question. Repacking can actually save costs if it is done to save size and weight when shipping in bulk freight. Seems illogical, but that would be the only thing that would make any sense.
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lostmymojo
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posted on February 27, 2013 09:44:07 AM new
If Ebay is retaining Pitney Bowles and Pitney is using third party for shipping overseas,I doubt if anyone is going to repackage your package,unless it is deemed poorly packed which may not make the journey or cut it down to size to fit in a container?
But why would any buyer buy a set of glassware from overseas or any seller who is willing to ship a set of glassware overseas?
A European porcelain maker always pack their figurines in bubblewrap without taping them,then place them in a big carton often 30 ft by 20 by 20 ft filled with peanuts,the idea is let it bounce,if dropped from high level,it may not feel the impact.
It does not always work,if someone drops carton from high place,these figurines will feel the impact and break no matter how much cushioning you use.
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shagmidmod
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posted on February 27, 2013 12:38:27 PM new
I have shipped hundreds of pieces of glassware overseas and even more in the USA. If my memory serves me well, which it usually does this would be the first set of glasses that has been damaged.
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shagmidmod
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posted on February 27, 2013 12:41:18 PM new
Actually, I had a scammer claim an item was damaged once. After reviewing her feedback left for others I saw a trend of negatives. I contacted several sellers who she purchased from. Found she was pulling the "broken item" scam to several sellers in order to get refunds.
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lostmymojo
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posted on February 27, 2013 01:22:23 PM new
well,if so,then there is this saying-exception confirms the rule.
keep up the good work.
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