posted on August 8, 2013 09:47:25 AM new
I have some items that are smaller, sell for $15-25 and can be shipped easily by International 1st Class mail due to size.
My concern are claims for items not received, particularly in riskier countries. I have had inquiries from India, Brazil, Pakistan, etc.
I have had one claim through eBay's insurance program. They just needed the buyer to confirm the item was not received to pay out the claim, but they don't cover shipping cost.
U-Pic is obviously an option that I have used in the past. I have never filed a claim for anything. I don't know how easy it is, and do they cover shipping costs if something is lost?
Finally, any experience with fraudulent purchases and having insurance on the item? For example, a chargeback is filed and the item disappears.
posted on August 8, 2013 09:55:29 AM new
I'm pretty sure that U-Pic does cover shipping cost. I use them but have never had to file. I think Lost will know more about that part.
posted on August 8, 2013 04:51:55 PM new
U-PIC will pay up to the amount you insured,say your item is $195 and shipping is $35,and you insure it for 300,then you can claim up to $300.
Some sellers want to be reimubursed for their U-PIC premium,packing material used and whatever extra efforts they put in.
posted on August 8, 2013 04:59:34 PM new
Some of you may recall last year I was scammed out of 2 gold chains by a Russian woman.
They were insured by U-PIC and in both cases,I got both the chain and shipping cost back.
U-PIC no longer insure any shipment going to Russi
posted on August 8, 2013 04:59:34 PM new
Some of you may recall last year I was scammed out of 2 gold chains by a Russian woman.
They were insured by U-PIC and in both cases,I got both the chain and shipping cost back.
U-PIC no longer insure any shipment going to Russia .
There is also a limit of how much you can insure on jewelry or overseas shipment,cant remember all the details.
posted on August 8, 2013 10:29:22 PM new
I have used U-Pic for many years. Fortunately, there has never been an occurrence that required a claim to be filed.
U-PIC only insures the item price, not packing envelope cost, or cost of postage or UPS costs.
I have checked with them on numerous occasions. U-PIC informed me that only the item price was to be insured.
Of course, if you sell on eBay with free shipping, then the shipping cost is also insured.
posted on August 8, 2013 10:42:40 PM new
As to what is insured for a claim and what is required to file a claim -
UPIC has the following instructions at their site:
"Want to file a claim for a lost/damaged USPS parcel? Just provide the following:
1. U-PIC Claim Form
2. Proof of Value
3. Signed Statement from Consignee
Want to file a claim for a lost/damaged UPS/FedEx/DHL/LTL parcel? Just provide the following:
1. U-PIC Claim Form
2. Proof of Value
3. Copy of the carrier's settlement check *if applicable
Does the USPS cover the cost of supplies and shipping to a buyer? What about UPS?
posted on August 9, 2013 11:55:13 AM new
yes,U-PIC will require the buyer to sign a form,providing his email address.
I have cases where the buyer refused to sign,they are from UK.
Several UK buyers will tell me the item arrived broken but show pictures blurred so you cant tell where it is broken
posted on August 10, 2013 01:05:46 PM new
and with those buyers who refuse to follow the claims process by signing a form, I would make them follow eBay policies for a refund. They have to return the item at their cost. they simply can't steal your cake and eat it too (at least without it costing them something in the process).
posted on August 11, 2013 08:30:56 AM new
We rarely receive negatives. We are probably due for one though... its been almost 2 years, maybe even longer.
They are annoying, but I don't think a negative affects business. It proves you are human. Obviously, too many are a problem and you have to start looking at what you are doing wrong.
I prefer to get a negative for something I did wrong. Why? Because I can easily reply to the negative admitting guilt of an error, which is viewed positively by buyers. Most buyers look at that situation as a seller who tried to make an error right and will view the buyer as being unreasonable.
Undeserved negatives are the worst because the buyer doesn't maintain a level of decorum. They either jump too quickly to leave a negative (superiority complex), or they are scam artists who really just don't care.
The best thing I have learned in this situation is not to react and respond immediately. Take the time to think about a cohesive response that makes you look like the reasonable person in the situation. I suggest writing your response down and revisit it a few hours or even a day or two later, then tweak and post.
In the situation of a buyer who won't cooperate with reasonable requests, there is little you can do other than stick to your guns. Point out you are willing to work with them, but they also need to follow the policies.
One thing to consider is noting that all shipping claims require the buyer to complete the claims process or return the item at their expense. That way it is noted and if you point it out, they are more likely to go along with the policy. Additionally, it makes them feel like they have control over the situation by having a choice. This works most of the time, though is not perfect.
[ edited by shagmidmod on Aug 11, 2013 08:33 AM ]
