I am struggling to correct my Ebay auctions and have made many changes as required. Ebays shows my auctions are now mobile friendly, and "ready to go" with no Active Content, and no Uncompliant Links. However, Ebay is sendng me urgent messages saying my listings contain contact information and all of my listings will be removed. There is no contact info on my auctions and never has been. When I did a scan using some program recommended by an Ebay member, it showed some of the language in the image URL was problematic: href="https://imagehost.vendio.com/bin/viewimage.x/00000000/isadoramillinery/abaset7.JPG". I have removed this from one of my auction's pages and whi8le it did indeed remove the problem, it also removed the Supersize from the image! My images how up but can no longer be Supersized. My customers need this feature and it is one of the reasons I sue Vendio. Can someone please help me to figure out how to both be in line with Ebay's new policies, and still have Supersize on my images? Help! Thank you!
Regards, Barbara
posted on September 19, 2017 12:43:20 PM
Update: Sorry, I meant to say the Supersize is one of the reasons I USE Vendio (not sue). A typo, my apologies. Hoping someone can address my problem with Supersizing.
Thank you for writing in. Please note we have previously corrected this issue, however if eBay is showing that it is still an issue to please send us some examples so that we can ask our engineers to take a look.
Please let us know if you have any questions.
Best regards,
Chetan
Vendio Customer Support
Simply Powerful eCommerce
