posted on June 6, 2005 06:00:03 PM new
Last July I switched from earthlink.( I THOUGHT They were bad BUT) So I got DSLEXTREME.
One month of NIGHTMARES with them. Everyday calling them and to NO avail could they FIX any problems. I terminated them.
Well now almost a year later here comes the Collection letters for their $300.00 EARLY termination fees. I know they can bad mouth me in My credit report. I really Don't care. I do have a PERFECT TRW report.
I am thinking State Attorney Generals Office and filing on THEM for Inferior service AND Wondering If in FACT I Can screw up THEIR TRW by filing for lost revenues due to THEIR servce NOT working.
I am thinking tit for tat.
Any ideas? thoughts? recommendations?
I will NOT send them ONE dime for EARLY termination after only ONE month of their Horrible problem filled service..
posted on June 6, 2005 06:50:11 PM new
A $300 early termination fee? And you knew this before signing up with them? Jack, I'm surprised. I would think that by not being able to provide the service you were paying for that they were in violation of the contract. But, what do I know?
posted on June 6, 2005 06:53:13 PM new
They must have had a contract thing, like my cell phone co. I keep signing new 2 year contracts.
You might be able to do something if they did not disclose they had a contract and early termination fees, it was probably there, but in very fine, small print.
It is strange that they would come after you for that after a whole year
posted on June 6, 2005 07:10:03 PM new
Oh I knew of this,,, had NO idea their service SUCKED and had EVERY intention of using them LONG term.......I figure if you CAN'T GET it to WORK in LESS than ONE month THEY have PROBLEMS and I,,,,,,WILL NOT pay for their Troubles! Charge ME!!!!!!! while they UNBUG their system? NO FRIGGIN' WAY!!!!!!!!!!!!!!
posted on June 6, 2005 07:44:28 PM new
First of all I want to say I find no difference when I was using RR to my dial up. What I did have an objection to was when I called tech support (RR) I got someone in Canada and they couldn't help me at all. Since I was having a problem with my computer I kept them for the 6 months but I thought that service was really slow. When I called to complain how slow it was they told me my system was to old. Why didn't they tell me when they hooked it up.
I went back to dial up with tech support 24/7, very knowledgeable personal and dial up time is only about 8 seconds. I can live with that. I have had no outages.
Now what I would do is write the company a letter explaining everything. Do not sound like you are mad. Be a gentleman, tell them just what you told us and see what they say but be sure to tell them that you will report them to what ever entity you report to. I have no idea who that would be. I don't know how you will stop them from billing you? If you call on the phone make a note of it and I would not talk with a customer service rep. I would ask for a supervisor. They should have a record of everytime you called them with a problem and they can tell whether they gave you any help.
posted on June 7, 2005 05:46:53 AM new
If you have a lawyer on retainer go see them. If not write them and explain that under no circumstance will you be paying for substandard service of less than a month. If they did mention reporting your credit report, that may be against the Fair credit reporting act. Can't threaten.
I did this with DirectTV and never hit my credit report. However, mine was done over the phone and was not told of the early termination. Or I would not of signed up.
Ron
