posted on August 18, 2000 11:17:21 PM new
I wonder if you could clear a situation I have found myself in with Paypal? I have tried to on my own, with no success. Please let me explain that my computer went down on me and while down, I lost some of my records, mail from you.
On July 12, I had a auction end. I think on July 18 payment was made by Yanko, trough Paypal for this auction. Item was shipped and transaction completed. Then on July 27-30, (this is the letter from you I lost) I received notice from you that payment had been cancelled. During this time was when my Computer went down, and I was accessing Paypal, my auctions, Email Etc., Via Webtv. I had set up an online email account that kept a copy of my email, so I had access to all of my mail using Webtv. I want to know why it was that you allowed this payment to be cancelled? In your letter it said that a payment made through paypal can only be cancelled if that person was not registered with paypal, I then went and registered my temporary Email address with you. It still does not explain how you would let someone cancell a payment made to me from my registered and permanent email address, which has never been cancelled, almost a month after the transaction was completed? What did my using a temporary address have to do with a payment made the previous month?
I have checked my history tab, and it does not even show a payment having been made by them, or cancelled. I do however have a copy of you letter informing me that payment by had been made.
Now that this person has received this item, and probably already sold it, I have not been able to get them to reinstate payment. I would like it explained to me how it was you allowed this to be cancelled?
I have already sent this letter to the Paypal site and have received no response. I would like this explained to me.
posted on August 20, 2000 05:56:42 PM new
DSGN: send email to [email protected] and point him to this thread. He will get to the bottom of it. I havent heard of a payment being cancelled after it already hit the recipient's account. Let us know what happens.
posted on August 20, 2000 10:10:31 PM new
Thanks for the suggestion that I send damon a link to this thread, I just did so. I sent Paypal the same email that I posted above, only with all names and emails of course. I have as yet not heard anything. As for the person who cancelled his payment, after several emails to him, I finally convinced him that he never made a double payment, nothing I could find, could he?? They promised to reinstate payment, that was a week or so ago and no payment. I will post any further happenings......Thanks....
Bygrace
The only way a payment could be reversed if it was not claimed.
What I am assuming here is that the party sending the money had a typo in the email address (more than likely a floating period at the end of .com) and the item did not hit the account. Isp and email providers scrub this because it is a common error, allowing the email to get through.
Emails are notification of cash received, but you would also want to check to make sure that it is in your account.
posted on August 21, 2000 10:08:36 AM new
Hi Damon,
Just a thought: Why can't PayPal have their software check for the floating period at the end of an email address? If there is one, they can just scrub it like the ISPs do and then check the remaining address against their user database and credit the account. Seems to me that this would avoid a LOT of problems for PayPal and PayPal's users. After all, how many legitimate email addresses really end with a period? None that I'm aware of.
posted on August 21, 2000 10:48:30 AM new
Thanks for your attention to this, but I still don't understand. If infact there was an error made when he sent the money, why and how did I receive notice form Paypal that this person had made a payment to me? How would I have been notified without him having used my correct address. I am also confused as to how a person "Claims" payment. I do nothing different with any of the payments I receive, what makes one "claimed", and the next one not? Since this deal was completed and feedback left, then payment was cancelled, I wonder if I have any recourse?
Bygrace
posted on August 21, 2000 11:24:31 AM new
Hi dsgn,
Emails are only notification mechanisms to advise of payment, but you would always want to check your history to make sure the money is in your account. Email and Isp providers will often scrub errors related to typos or incorrect domain names.
A message is given to the sender when they are sending money that they are sending money to a non-registered address. This should be the first clue that something is not correct when they know the party is a PayPal user. It will also show as unclaimed in their History.
I would pursue the matter through the auction site to assist.
posted on August 21, 2000 12:20:32 PM new
I did go back and reread the letter I received from Paypal. It did say that to claim the moneys I had to register, or if I was registered then add that email address. What I didn't realize was that I had to double check on each "You have Money" notice and make sure I really do have money. I think I do finally understand how it happened, but think perhaps there should be another warning letter, or some notification as to something amiss. I sometimes receive several payments a day, and didn't know that I had to follow up on each one of them. Thanks for your attention to this....Pat
Bygrace
posted on August 21, 2000 01:41:03 PM new
PayPal should display a bold message similar to this when a user tries to send money to an unregistered email account:
The email address that you are attempting to send money to is not registered with PayPal. If you believe the recipient is already a registered PayPal customer, please contact the other party immediately to verifiy that you are sending the payment to the correct email address. Be sure to check closely to ensure that you have entered the recipient's email address EXACTLY as they have sent it to you.
I know that this could be worded in a much better way, I will leave that to the experts...
posted on August 21, 2000 04:21:36 PM newabingdon - IMHO no editing needed. Clear, concise, coherent. Paypal should take a lesson, both in how to convey a message and how to very simply solve a problem that very regularly arises.
posted on August 22, 2000 07:11:55 AM new
About that floating period at the end of the email address--I had a payment not go through to my account, figured out the buyer added a period, went to PayPal and added my email address WITH a period at the end (you can have up tp 8 email addresses) and viola! the payment showed up instantly. Simple solution to an irritating problem.
