posted on December 8, 2000 11:23:49 PM new
Topic:
EXCHANGEPATH"BEWARE"--YOU MUST READ THIS
Message:
1 of 3
Sent:
Fri, 08 Dec 2000 20:57:50 -0800
i have read many threads about this company-concerning
,suspended accounts,not receiving responses to
e-mails,poor customer service,money being frozen until you
list a credit card,money that someone has sent you not
available until 48 hours,etc----- okay this is why
exchangepath is guilty of the following above
offenses.EXCHANGEPATH WEB SITE WAS HACKED JUST 3
WEEKS AGO- AS FAR AS WHAT ACCOUNTS WERE
STOLEN(ONLY EXCHANGEPATH KNOWS THAT) THIS IS WHY
THEY SUSPENDED ALL THOSE WITHOUT A CREDIT CARD ON
THERE ACCOUNTS,IT'S ALSO A REASON WHY IF SOMEONE
SENDS YOU A CREDIT CARD PAYMENT -YOU WILL GET A
MESSAGE IN YOUR EMAIL THAT SAYS THE PAYMENTIS NOT
AVAILABLE UNTIL 2 DAYS-THIS SHOULD HAVE RAISED A
RED FLAG TO MOST OF YOU BECAUSE AS SOMEONE WHO
USE TO WORK FOR A MAJOR CRDIT CARD COMPANY - I CAN
TELL YOU ONCE A BUSINESS GETS A CREDIT CARD
APPROVAL NUMBER IT'S LIKE MONEY IN THE BANK- THE 2
DAY HOLD IS SO EXCHANGEPATH CAN MAKE SURE THE
CREDIT CARD IS VALID,AND TO CROSS REFERENCE
EVERYTHING(WHICH THEY DID NOT DO BEFORE)2ND THING
ABOUT THIS COMPANY,AS FAR AS YOUR E MAILS NOT
BEING RESPONDED TO IS THIS- THE SITE WAS DOWN AND
EXCHANGE PATH IS TRYING THERE BEST TO MAKE THE
SITE AS SECURE AS POSSIBLE, SO UNTIL THEY GET
ANOTHER SECURE SITE,DON'T EXPECT MUCH CUSTOMER
SUPPORT BY WAY OF E MAIL.YOU CAN TRY CALLING 1
-(800)987-2675 BUT YOU ARE GOING TO GET THE RUN
AROUND MORE THAN LIKELY.YOU WILL NOTICE THAT THE
SITE DOES NOT ACCEPT AMERICAN EXPRESS OR DISCOVER
CARD ANYMORE , WELL IT'S BECAUSE SO MANY ACCOUNT
WERE STOLEN THAT THEY CANCELLED THERE
RELATIONSHIP WITH THIS COMPANY. THE FBI IS
INVESTIGATING THIS AS WELL---- WELL EBAYERS THERE
YOU HAVE IT. SO THE 1ST THING YOU NEED TO DO IF YOU
HAD A CREDIT CARD LISTED ON THIS SITE WITHIN THE
LAST 3 WEEKS IS TO NOTICE ANY UNUSUAL
CHARGES-BETTER YET CANCEL THE ACCOUNT AND GET A
NEW CARD.I AM NOT HERE TO BAD MOUTH EXCHANGEPATH
I JUST THINK EVERY ONE SHOULD KNOW THE TRUTH...
HAVE A NICE DAY
posted on December 9, 2000 09:58:25 AM new
Thank you so much for your post. I have had EXTENSIVE problems with EP for over a week now. I noticed a payment from overseas and called their center to alert them. Well, wouldn't you know they then suspended MY account!!! I honestly have to much to say to post here but if anyone needs any contact information for EP, post on this thread and I will be HAPPY to provide it for you. EP has stolen money from us, charged our accounts and we are filing a lawsuit against them this week in the states of PA and NY. Sellers beware!!! They will take your money and run and offer NO explanation. By the way, be careful if you give them any personal information, because they gave out our PHONE NUMBER (HOME PHONE NUMBER) to someone who called in !!! ABSURD!!!
posted on December 9, 2000 05:04:35 PM new
Hey,guys, I just copied my above post from
the ebay site..it originated with someone
else on either TownSquare or Soapbox......
you can do a search on those sites if you'd
like....here's what concerns me...
since exchangepath requires credit card
signup..this is the link to exchangepath
from the front page of auctionwatch:
We're sorry, the Super Free Listing Day promotion has passed. You may be interested in the $10 Holiday
Promotion from ExchangePath. Click here for more details!
Get a $10 Bonus* When You Use ExchangePath™!
ExchangePath, AuctionWatch's preferred online payment service, offers a convenient and reliable service
for consumers to make and keep track of online payments.
Sign up today to take advantage of the following key features:
No transaction fees!
No bank account required!
Easy transfer of funds to a credit card, debit card or checking account.
Full integration with AuctionWatch.com's Post-Sale Management system. This allows buyers to
seamlessly send you payment as part of their check-out process. Learn More
posted on December 12, 2000 07:07:31 AM new
In the past few days several erroneous posts have appeared about ExchangePath™. We are providing this update to address your concerns and describe some of the recent activities taking place at ExchangePath.
This past week we did suspended some members’ accounts. These accounts were suspended for an important reason. Our fraud investigators witnessed numerous attempts by some members to open accounts in order to make fraudulent transactions. To protect all our users, both sender and receiver accounts that fit specific criteria were suspended so that an investigation could take place. Be assured that once we reactivate an account, we return valid funds to our members.
We are completing the addition of new security measures that will increase the security of your ExchangePath transactions. All account holders will now be required to submit the following additional information:
· Credit/debit card billing address (Please remember ExchangePath is only valid in the US)
· Home telephone number
· Credit/debit card verification number (the 3-digit number that appears after the 16-digit card number on the signature panel of the card)
· New credit card if your existing card on file is issued by American ExpressÒ card, DiscoverÒ card or JCBÒ card. We no longer process transactions with these issuers.
· New password help question and response
We implemented the temporary two-day hold on transactions as part of our efforts to minimize fraud taking place via ExchangePath. Once all the new security measures are in place this week, we expect this hold to be lifted.
We apologize to our consumers for interrupting our service. In order to protect those accounts in good standing, we felt it was necessary to quickly suspend all accounts willingly and unwillingly associated with suspected fraud.
We are committed to restoring service to our valued members while also creating a secure environment for their online transactions.
posted on December 12, 2000 07:45:02 AM new
I think the greatest concern for ExchangePath customers is whether ExchangePath's website was actually hacked or not. If it was hacked, was any bank account and/or credit card information stolen from EP's database, i.e. do we need to cancel credit cards and get bank account numbers changed?
- Dan
This message has been modified from its original version. It has been formatted to fit your brain.
posted on December 12, 2000 09:19:20 AM new
To my knowledge, people used stolen credit card numbers to create new accounts, not break into existing ones.
This is why we are adding new measures to verify cardholders. When you login to your ExchangePath account, you will now be prompted to enter your billing address, home phone number, a new password help question/answer and your credit card's verification number. (This is the number that's printed after the 16-digit card number on the signature panel of your card.)
Pam
posted on December 12, 2000 09:31:45 AM new
IT IS JUST AMAZING HOW THEY DID NOT THINK ABOUT THIS BEFORE. I HAVE CANCELLED YESTERDAY MY CREDIT CARD AND CLOSED MY CHECKING ACCOUNT.!!! GOOD LUCK GUYS. I DON'T WANT TO TAKE ANY CHANCES!!!!
posted on December 12, 2000 10:34:01 AM newpam, exchangepath said:
When you login to your ExchangePath account, you will now be prompted to enter your billing address, home phone number, a new password help question/answer and your credit card's verification number.
What I still get is your account is suspended, so login isn't possible.
And mail from three days ago is still being ignored!
posted on December 12, 2000 03:05:13 PM new
AW, You seem to be a quality outfit... Why in God's name do YOU consider Exchange Path a PREFERRED payment option?
I've never had a problem with paypal or billpoint. But now I have a suspended account with exchange path. As far as I know there is no money in there, except for the $10.00 I was told through AW I would recieve for using them as a payment option.... (Now that would be insane as the account is suspended :p ) ...Anyway as far as I know I never even used them before this, so It cannot be a fraudulent use issue. I sent email and am awaiting a reply...Until that time when this is resolved to my satisfaction I'm pulling exchange Path's option off my auctions.
From what I've seen Exchange path has lost a LOT of credibility in the eyes of sellers as myself. I only Hope that this stench dosent attach itself to AW.
And what about my 10 bucks and free listings and ....
posted on December 12, 2000 04:58:41 PM new
"we felt it was necessary to quickly suspend all accounts willingly and unwillingly associated with suspected fraud." THERE HAD TO BE A BETTER WAY...LIKE EMAILING EVERYONE FIRST AND TELLING THEM WHAT WAS GOING ON ~~~~
posted on December 13, 2000 05:58:30 AM new
Yisgood : Maybe, LOL. At least I can laugh because I had nothing or next to nothing in there... I feel for those poor souls who have a sizable investment frozen away.
A LOT of us are small operations, and cash flow is vital to our very existance. It's one thing to alienate your customer base, it's another to kill them off...which could happen with a lot of small e-commerce oriented people out there when their cash flow is "suspended".
posted on December 13, 2000 10:43:44 PM new
I have also been suspended. After three attempts to find out why, I received the following reply this evening. Hope it is okay to include the entire message.
Dear Member:
Some of you have experienced difficulty with your account during the
last week, and we
sincerely apologize for the inconvenience this has caused. Our fraud
investigators
noticed numerous attempts by some members to open accounts in order to
make
fraudulent transactions. To prevent these transactions and protect all
our users, both
sender and receiver accounts that fit specific criteria were suspended
so that an
investigation could take place. Be assured that once we activate an
account, we return
valid funds to our members.
Additionally, we have added new security measures that will
significantly increase the
security of your ExchangePath transactions. In order to streamline and
protect member
transactions, these measures require additional information about our
users.
In order to continue using ExchangePath, you will have to re-establish
an account and
submit the following information. Please note that you cannot use your
prior user
name, password, and email address.
- New user name
- New password
- New email address
- Credit/debit card number (Visa(r) card and Mastercard(r) card are
valid credit
cards. Debit cards with the Visa or Mastercard logo are also valid.)
- Credit/debit card billing address
- Home telephone number
- Credit/debit card verification number (this is the 3-digit number
that appears after
the 16-digit card number on the signature panel of your card)
- New password help question and response.
To enter this information, please login to the ExchangePath site and go
to the 'Sign Up'
page. To go directly to the site, click on the link below. If you are
not able to click on the
link, you may cut and paste it into your browser window.
Again, we apologize for any inconvenience we may have caused. Please
understand
that we are committed to offering the highest level of security for
your transactions and
feel strongly that these measures will create a better environment for
our members to
send and receive money over the internet.
Thank you for your continued interest in ExchangePath.
ExchangePath, a CMGI company
http://www.exchangepath.com/
It really burns me that I have to use another user name and password but the real kicker is having to use another email. Seems simpler to just let us log on and add what they need.
Thanks for letting me vent,
Jeanie
posted on December 13, 2000 11:19:16 PM new
I recived two e-mails from exchange path today....
The first stated that I should send them my credit card info to them in email...I didn't think that was a very good idea.
The second one, Just hours later was the same as katz032851's.
Now I not only need to open a new account with them, With new username and password, BUT I need to create a new email account somewhere on the net that I can give them? I use my email addy for all my business...now they want me to get another? What's next?
Sounds like they have given up on even trying to rectify and reopen any of these accounts...what about any funds that were in them? And if we need to create new accounts, why not delete the old accounts so we can use much of the identity information that was in those accounts, such as our email addy ?
I think when EP was hacked they might have suffered more damage than they are admitting to.
As for FRAUDULENT ACTIVITY, I'm starting to suspect it too...but I don't think it's from any of the users...
posted on December 14, 2000 08:55:41 AM new
Not being real computer literate, is there a chance that people, like myself, that had a legitimate credit card on file with them, should be worried about the hacker getting those numbers?? There was no reason for mine being suspended. Same account I use for all on-line business. Just kinda makes me nervous!!!
Jeanie
posted on December 14, 2000 09:14:13 AM new
jeanie: Havent yet gotten a report of someone's CC being charged by EP for an order they didn't place. Even if it did happen, you can still do a charge back. I don't think you have to be nervous about that. There are enough other issues with EP that you should be nervous about.
posted on December 14, 2000 09:41:57 AM new
Like what!!!??? Luckily, everything I listed and sold with EP as a payment choice has closed and noone used it. One bidder tried and it refused to let him so he used Paypal.
Thanks for some comfort! Hopefully this will be the end of it. I have no complaints with Paypal and will continue to use it.
Jeanie
posted on December 17, 2000 10:37:01 PM new
I have also found the recommendation of AW to be lacking in this case. I would like to know how to disable EP when i set up new auctions. Editing them after they are posted is just a royal pain.
posted on December 18, 2000 05:06:41 AM new
I want to first thank everyone who has posted on this issue. I have just notified my entire auction watch customer base that I will no longer accept exchangepath.com as a payment option. I should have did this weeks ago, but was hanging on in the vain hope that exchangepath.com would get the kinks worked out and begin to act like a functioning site.
I am sure I have alienated customers because of the request for payment through exchangepath.com. I have had numerous emails about inability to finalize transactions, not knowing if I was receiving the money from them or not, not being able to sign up, or wanting to know how they were supposed to get the $10. for signing up.
I personally, have referred over 20 people, who sccessfully signed up and have had $10. credited into my account- that is only for 2 people. I wrote to them, this was when they still answered the emails, and they wanted my phone number, and I sent it. They called me and asked me lots of questions, and then said those people (just a few at this time )did not sign up under me!
I, too, signed up to get the free listings day and the $10. when someone used exchangepath.com to pay through one of the auction listings. I have not had the $10. credited to my account and I doubt it will be or the "free listings" refunded. Repeated emails from me fail to get a response, other than the automated reply of a email #, so I have stopped trying to deal with them.
I had numerous customers pay me thru them and I will never know if it is all correct.
Please be careful and I wish you better luck than I have had in these transactions.
Happy Holidays,
Cathy
posted on December 18, 2000 02:44:58 PM new
Could someone please help me? I just joined Exchange path, i have never done one of these before. My customer put money into my account Friday, a considerable amount, but my account is suspended, as i got flustered, & couldm't remember anything. I opened a bank acct just for this, but i called & the moneys not there. How long does it take? This is my first experience with this & electronic banking, & i don't know what to do,as i get no help from EP, & i can't mail these packages to the person, until i see it in my bank account & my EP account. I'm so embaressed, that i chose the wrong company to do business with. I don't even know how to use this board. I'm really frustratd, i'm in tears. Should have just stuck with my simple money orders. Please help.
posted on December 18, 2000 03:38:24 PM new
Hi monaswim,
Exchangepath does not automatically deposit the funds received into your checking account. (like billpoint does). You have to be able to get into your exchangepath account in order to move the funds from your exchangepath account into your checking account (or credit card). Once you do that it still takes about five days for it to show up in your checking account.
I received two email confirms form exchangepath this morning that stated bidders had paid. Of course they said it'll take up to two days for it to be into my exchangepath account. So I didn't bother checking my exchangepath account until this eve. after I've already mailed the packages.
Now I can not get into my account! No errors saying it's suspended. Just that my user id/password is invalid! I am using the correct id/password though! I also got a curt email from a customer saying that he already paid me through exchangepath. But I've yet to get a payment confirm on this curt customer. And I can't get into my account to see if anyting is processing!
Ho! Ho! Ho! I must be Santa Claus! Because I've mailed off things that I don't know if I'll ever get paid for. And I'm going to mail the grumpy curt customer his package too! Even though I never got a confirm message from exchangepath! I don't want to risk nasty feedback and hope to continue with selling! So I'm out of $60.00. Past experiences tell me that customers don't bother paying either when you send the items first before getting payment in hand.
What a frikin! mess! Now I've got to email all my other winners and tell them NOT TO USE EXCHANGEPATH!
posted on December 18, 2000 05:49:12 PM new
Before you give up on online payments entirely, I am still gung-ho on Western Union's Moneyzap. I had a question for them Sunday nite. I called their 800 number and got an immediate answer. I asked my question and was told someone would call me back. They did - ten minutes later. What service! They also contact every payer when the first payment is made, so that every account gets validated. It takes 2 days from when the payment is made until the funds are available and during this period the validation is done. I had a customer pay me and two days later the payment was cancelled. He emailed me to say that a medical emergency had made him unavailable when they called. He called back and the payment was re-sent. Western Union claims they have never had a charge back due to a stolen credit card. The only drawback is the two day wait, but better safe than sorry. Anyway, Achex which works bank account to bank account, is still a better method than checks or money orders and instant.
Maybe, LOL. At least I can laugh because I had nothing or next to nothing in there... I feel for those poor souls who have a sizable investment frozen away.
I use my email addy for all my business...now they want me to get another? What's next?
