posted on December 16, 2000 09:57:53 PM new
An Open letter to ExchangePath and Mr McGinn,
We have been in contact with you for the last 2 weeks trying to resolve the problems you have created to interrupt the normal course of our business. We have first acknowledged you of a potential fraudulent user and then you have shut down our accounts. The only email we have received from you acknowledged us that we have received 4 fraudulent transactions including the one from Chris ([email protected]) We have at several times acknowledged you that this user if fine and is not fraudulent. Since then you have only insisted that if we ship any item we will be charged back.
We have contacted Mr Siegel, General Counsel & VP, we have sent him a week ago a demand letter in which we have acknowledged your services that if you do not reply to our requests and clarify the situation with us as well as our customers we will be obliged to pursue any available legal avenue. You have received the demand letter last Tuesday and since then you did not reply to our requests.
Not only you disregarded our requests but also you continue to defame our reputation and character. The email received by our customer ([email protected]) confirms this. You state that we were not cooperating and we were on probation!!!
Sir, I want to refresh your memory and let you know that we have called you first to alert you about a potential fraud. Secondly, I want you to remember the numerous times you have promised us to conclude your "alleged" investigation in no time. You also mention that we had a balance of $0 on one of our accounts while your collegues and Mr Siegel acknowledged that we had $1500!!!
We have transferrd all of your emails, the emails that we've received from our customers to our attorney. I will be in contact with you on monday morning. If this matter is not resolved and we do not receive the clarifications that we need, we will be really glad to file the law suit against you on 12/19 as promised. We have also advised Mr. Siegel about you releasing our personal and private information to random EP users who call you as well as you acting as the owner of the account and sending funds from our account with no authorization. We would be really glad to confront you with these facts as well as your user agreement in front of a civil judge.
In the meantime, I would like you to email me urgently about the user ([email protected]) and inform me one last time that I can go ahead and ship this person's machine. His shipment is very late and it is your fault that all this confusion happened.
PS: Mr McGinn, I want to thank you very much because since the poor customer service that we have received from your company we have opened our own certified merchant account. We are very happy that we are not ony a BBB certified company but we are in process to be certified by Bizrate program. Just in case that you still think we are a fraud!!!
