posted on August 31, 2001 05:01:48 PM new
some of my customers are not recieving the WBN's at the end of my auctions and also some of my Item titles still come back with (#)& symbols. When will this be corrected?
and Now Another Fun Thing AuctionWatch Has Bombed Us With ~ ADVERTISEMENTS when I go to AuctionWatch web-site ~ Thats Special!!!!
They haven't resolve old issues and land us with yet another bomb ~
posted on August 31, 2001 05:12:25 PM new
Hi Gerberlady,
Are any of your auctions Buy It Now auctions? This is the type of auction that has the most WBN problems. We are working at resolving both of the problems you are having. I would expect these problems to be resolved shortly.
posted on August 31, 2001 07:01:55 PM new
hi
i don't do buy it now auctions ....
and my wbn have the same #& problem for months now - with still no correction
also, when you relist you have to remove them as well- pain in the ...... and confusing to customers to see that in the wbn.
posted on September 1, 2001 08:49:41 AM new
Hello,
Regarding the characters that are added to your WBN title, this indeed is a problem which we have acknowledged and one which engineering is aware of. Unfortunately the fix for this will only be made when we have fully integrated the Ebay API system. We will however make sure to follow this up with engineering an try to find a workaround to this problem as this has been ongoing for quite some time now.
posted on September 1, 2001 09:45:48 PM new
Many of my customers are not receiving WBN's. My auctions are not showing up anywhere when they close so I can't even give feedback or track them. This is esp true of buy-it-nows on Ebay. I have contacted AW REPEATEDLY, and get the same answer...ALL OF YOUR AUCTIONS ARE SHOWING! Duh...gee, if they'd look a bit more carefully, they'd see that they're NOT all showing up. Further, I have to wait a day between each message to be told again that they can't find a problem, let alone fix it! I have many unhappy customers and am risking (-) feedback...my business relies on my reputation and it is getting creamed and I'm manually having to write people, but I'm not even sure who has gotten letters or not as I sell 400-600 items a month. That's what I'm paying AW for. If this doesn't get fixed by the middle of next week, I'll be looking for others to unite in a class action since AW staff seems to be absolutely unwilling to help! I am sad, I am angry and I'm risking my livelihood!
posted on September 1, 2001 09:50:27 PM new
Interestingly...the AW staff has found NOTHING wrong with my auctions, yet, I just now found this forum and find that AW staff knows about the problem with buy it nows!!! This really gets my goat now!!
#2, re the ads...I am PAYING for this service...not for ads...the system is already VERY slow to respond when trying to list/manage auctions. Now, with the ads, it's nigh to impossible. I LOVE the templates, I love the ability to manage auctions (when the software acts), however, I'm rapidly becoming alienated by the HORRIBLE customer support and the fact that upgrades/modifications aren't debugged before they're implemented. I didn't have this problem with my auctions before, but now you've redesigned the control panel and I do. I was happy with the way things were, now, I'm not. It seems that the policy at AW is to make improvements that actually make us worse off! I feel so incredibly frustrated!
posted on September 1, 2001 09:54:46 PM new
Since we are paying you to provide automated win letters for EVERY auction, and your system is unable to do it automatically, then your customer service should do it manually themselves. That is what we have the right to expect. I have to spend hours trying to figure this out, let alone sending out letters and responding to concerns from customers who do not get them. Oh, and also to try to get a response from AW. You promised delivery of a product...that was automated letters. Your staff should do what it takes to deliver that which you contracted to deliver. To not do so is fraudulent. Therefore, until you debug the automated process, I expect you to do it manually. Maybe, if you have to have staff spend the many hours that we have to, you'll devote the extra resources to debugging the problems we're having.
