SonyaCS
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posted on September 5, 2001 09:24:13 AM new
eBay has changed their sign in system, which has affected all third party providers. We have been in contact with eBay and a fix is now in progress. We will know the ETA shortly.
All launches since 1am have errored out so they will need to be resubmitted once the problem has been resolved. Thank you for your patience.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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SonyaCS
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posted on September 5, 2001 11:08:59 AM new
Hello everyone,
Launching to eBay is now fixed. Engineering is working on relists right now. We do not have an ETA, but please check back here for updates.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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mysal
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posted on September 5, 2001 01:43:45 PM new
please -- when can we launch and fix our pending auctions? i've been waiting all day. you guys don't have to wait to hit our credit cards. this is costing everyone money. please give us some kind of refund for the trouble.
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SonyaCS
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posted on September 5, 2001 01:48:32 PM new
Hi mysal,
You should be able to launch now, however relisting is still not working. We will post updates as we receive them on this situation.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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BrianAW
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posted on September 5, 2001 02:23:38 PM new
Hi Everyone,
We have made the necessary corrections to our relist system to work with eBay's recent changes. All areas are now fully functional.
Thank you for your patience.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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dudlee
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posted on September 6, 2001 09:25:19 AM new
so why did half my batch launch and some didn't and when I go to relist they still don't go.
I get the message...we don't know why it didn't launch but it may have launched so go check ebay and come back and redo it....or something like that.
Help please?
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SonyaCS
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posted on September 6, 2001 09:29:26 AM new
Hi Dudlee,
With your permission, I would like to resubmit your items to see what happens. Let me know if that is ok with you.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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dudlee
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posted on September 6, 2001 01:32:56 PM new
sure go ahead, saves me having to do it.
thanx
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SonyaCS
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posted on September 6, 2001 03:05:24 PM new
Hi Dudlee,
I have been unable to get those items launched. If you have them in your batch still, simply isolate those into a brand new batch and upload it to Auction Manager. If you still get the same error message, let us know so we can further investigate this problem.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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dudlee
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posted on September 6, 2001 05:06:11 PM new
ok, I will try tomorrow.
thanx
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dudlee
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posted on September 7, 2001 08:00:16 AM new
ok I did it, now they are sitting in "processing" position for what seems like forever.
there is a problem here, I am sure.
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dudlee
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posted on September 7, 2001 08:03:38 AM new
here's the error message:
Unknown launch error. We were unable to verify the launch of your auction. It is possible that your auction did launch, so we suggest that you check the auction venue directly to verify before attempting another launch.
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CallieAW
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posted on September 7, 2001 09:14:42 AM new
Hi dudlee,
We will need to look into this on our end -- we apologize for this continued inconvenience.
Callie
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dudlee
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posted on September 7, 2001 09:24:27 AM new
thanx
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dudlee
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posted on September 7, 2001 02:01:13 PM new
so can I expect an answer today or will I be waiting until next week sometime?
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CallieAW
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posted on September 7, 2001 03:11:34 PM new
Hi dudlee,
Sorry for the delay -- we have not forgotten about you. Engineering is still looking into the cause of this error.
Callie
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