posted on October 17, 2001 09:42:47 AM
When I try to upload auctions I get the following message:
Synchronization failed - General server error
There is a problem with starting the AuctionSync process.
Please check the Announcements page on the AuctionWatch site.
posted on October 17, 2001 10:06:53 AM
Hi Lucky7th,
1. Before you synch, please verify that you are connected to the internet and that your connection has not timed out.
2. If you are not entering the internet from a proxy server specified in your browser, from your toolbar, select "Edit", then "Account Information". Make sure that the "use proxy" box is unchecked then click on "finish"
3. If your browser is set to access the internet through a proxy server, please make sure that the Proxy Host/Proxy Port settings within your browser match those within AM Pro.
4. Check your image file names, and make sure that they are saved as jpeg or bitmap images (we highly recommend saving your images as jpegs due to size and compatibility issues.)
5. Check your image file sizes, and make sure that your images do not exceed 40kb apiece. Large image sizes can cause an upload to fail.
6. If you are uploading a large batch, try splitting it up into smaller batches of no more than 10 auctions. If you are having any connectivity problems, a large batch may cause your upload to fail.
