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 mamadutch
 
posted on October 26, 2001 12:10:36 AM
When I try to download AMPro, I get this error message "Contents of this file cannot be unpacked. The executable you are attempting to run is incomplete. Please obtain another copy of this file, verify it is the correct size and try again."
I can't get it to even download, let alone get it to try and install and run...help please!

 
 SonyaCS
 
posted on October 26, 2001 09:03:04 AM
Hi Mamadutch,

Please make sure that you have quit all other running applications in the background, turned off any virus software you may have on your computer, and download AMPro again. If you continue to get the same errors, please let me know.

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 burg823
 
posted on November 13, 2001 11:46:43 PM
I'm having the same problem and have downloaded several times with the same results. I closed all programs except systray,explore, and the internet explorer window of course before I began downloading and trying to install. The first three times I sat through the download (dial up=long time) the file was the full 7.xMB then all that would load was a small 87KB file (just an update maybe? assuming I already the full program?) Neither one works the full version gives the error message while unpacking. the smaller file is an .EXE that isnt a program at all. Any help would be appreciated.

 
 rtogui
 
posted on November 14, 2001 02:06:38 AM
Hi Mamadutch and Burg823,

Please download the full AMPro kit to your local disk from this location:
http://www.auctionwatch.com/my/client/

After the download completes, please make sure that the size of the ampro.exe file on disk is exactly 7,968,945 bytes (for AMPro version 3.5).

Then, please start the installation using the local, saved file. Make sure that no other program is running at the same time.

If the installation fails for whatever reason, you do not need to download again, just retry using the same saved file.

Burg823, I do not know what the small 87KB file was. There is only one file in the downloadable kit, the large one mentioned above.

Thanks,

-Radu

 
 
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