posted on November 10, 2001 06:38:00 PM new
Hi,
I am back, and I still can't synch
I re-booted and I also tried synch without a batch open, no luck
I don't get a number so I have no idea what image is causing the problem. Is there any way you can help me figure this out? What could possibly be causing the problem and what can be done? Can you look in the logs and see what number is causing the problem? I have over 12,000 images and I can't check each one. Normally each one should be up on AW and nothing needs downloading, but I don't know what else to do at this point. I have to get these 250 auctions up!
Thanks
posted on November 10, 2001 07:05:46 PM new
Are you an AOL user by chance? Maybe something in the post by Ramabele on this board might help you. I am an AOL user and last week had problems that AW had to fix something on their end for AOL user to be able to sync. Hopefully one of the customer service people will see your message very soon.
posted on November 10, 2001 07:38:25 PM new
No I am not an AOL user, never have been
I am on a DSL connection from BellSOuth
Please, can you look through your logs and try and figure out where the error is coming from, I am at my wits end - we worked for 12 hours + to get these auctions ready and we can't launch!!!
I really need someone to look and try and see what is causing the blockage. I can't possibly sift through 12,000 pictures and as far as I can tell all pics are synched, if anything there are about 300 more on AW than on my computer!
I really need help here, this service is expensive enough that these problems are really not warranted in my case
posted on November 10, 2001 07:41:00 PM new
By the way, when anyone synchs and there is an error, the number of the picture causing the problem DOES NOT appear - I don't know where you go the idea that it does - I have checked this several times. This is your software so if you want it to appear you might suggest to the tech people they allow this information to show up; it would be useful
