posted on November 13, 2001 06:55:25 AM new
Why is the site so slow? I can't hardly get anything done in my control panel because it is taking so long for each page. I feel like I have a 2400 modem again.
posted on November 13, 2001 08:56:35 AM new
Hi Troy,
We are not experiencing any site problems at this time. Try clearing your browser cache and checking to make sure your internet connection is stable, then try to access the site again. If you continue to have trouble let us know.
posted on November 13, 2001 12:15:46 PM new
No, the cache is empty. My connection is fine. I can move in and out of any other website, including eBay. BUT, when I go to my Auctionwatch.com control panel, I have to wait forever.
It took me 10 minutes just to post two items as shipped and leave feedback.
I click on something, it goes to a white screen and I wait, and wait...
At the same time, I can speed through searches at eBay.
Please check my account.
posted on November 13, 2001 01:02:21 PM new
Internet Explorer 5.5 is my browser. I've been using the same setup for months with normal wait between clicks. But as of yesterday, it has become almost impossible to work. I don't know.
posted on November 14, 2001 11:22:58 AM new
Oh Please look at my account again. Am I the only one who is experiencing this extremely slow site?
Today is worse. I have a clear cache and history. My connection is 48,000 or more.
I can get into this "Message Center" fine and even the main page at auctionwatch.com. I can visit any busy site on the net and it comes up fast. But, when I log into my control panel and try to work on anything, it takes forever to come up. And sometimes, it doesn't come up at all. I have to hit refresh and wait. I am getting very behind. I can't even mark stuff paid right now without trying several times to get in.
It sounds like you may be hitting a bad router. You can do a TraceRoute and see where it's getting hung up. Drop to DOS and type this:
tracert 64.14.24.15
That's the IP number for the Auction Manager server named wsacp.auctionwatch.com
tracert 64.14.24.14
That's the server named www.auctionwatch.com
Also, you can visita web site
http://www.visualware.com/visualroute/index.html
and click on the Live Demo. Then click the USA, Virginia site.
When the screen loads, click the button that has your IP number. After that, try manually typing in one of the AuctionWatch IP numbers above. And if you type in your own IP number, you'll see if there's a blockage between you and the VisualRoute server itself.
At the very least, you'll see where slowdowns are happening. Give the IP number and Network name to your ISP and have them track down the router's owner.
posted on November 14, 2001 09:55:51 PM new
Well, I did the tracert in DOS. Though I don't really know what I am looking for, I could plainly see it went fast over all the routers until it got to a "exodus.net" and then it got real slow, before it finaly reached auctionwatch.com There were about 4 exodus.net addresses that came up and they were all slow. So now what? Is there anything I can do with that information?
posted on November 15, 2001 07:22:49 PM new
I was hoping you'd see a 'time out' or a massive slowdown. The slowdown you see on Exodus is probably normal if it's just milliseconds. I see that, too.
I'm no expert, but a slowdown of several seconds would be an obvious problem. And sometimes routers just choke and stop.
If you ever see such behavior, tell AuctionWatch and your own ISP. Exodus appears to be AW's provider and they would escalate a trouble ticket to the offending network provider. Something like that.
posted on November 16, 2001 03:01:59 AM new
Artfan1,
Mike was making sense and that could be your problem. Here is a suggestion for you. Have a backup isp. There are a bunch that you can get for $10 to $15 per month. You can even get aol for 2 hours for $4.95 per month. You can even get some for free or for a 30 day trial. Even if you sell only a few hundred dollars a month it is a good thing to have.
Then see if it is still slow. I have noticed no decrease in AW speed. That way you will know for sure that it is a routing problem through your isp or their provider. If it is still slow then you might have a problem with your computer. You can also try to ping www.auctionwatch.com from both isps. I ping it in 120ms through my cable modem.
I own a webhosting company and at work we have multiple T1s. I just pinged it at 80ms
If you have a dialup I would say that a ping of 350 -450 ms should be ok.
Jack
Claire & Jack Rosen
www.cjrfinearts.com
cjrent
877-276-6702
posted on November 16, 2001 06:47:19 AM new
Ok, I did ping the site. And it came up pretty fast. The main auctionwatch site was 193ms.
The wsacp.auction.com ping was 193ms.
Pretty fast compaired to your numbes on a cable modem. So maybe the problem is my browser. Does everyone use Netscape? I am using IE 5.5 and don't have Netscape to try it. But if that will fix it, I will get it.
One note though, when I logged in, it was much faster. Almost normal. Same browser.
In my opinion, whenever things slow down and suddenly become faster -- AND you're the only person seeing the behavior -- then the most likely culprit is the network... not the remote website you're connecting to, and especially not your browser.
fyi, I still use IE 5.0. Netscape 6.x is available for rare occasions when needed.
Basically, don't blame your browser for speed problems. Speed on the 'Net can be squashed by many things, most of which I'm clueless about, and none of which relate to web browsers.
Glad you're back up to 'speed.' But I guarantee you'll see slowdowns again. Tracert and Ping can offer clues. Remember them and use them. And I suggest you bookmark the VisualRoute web page. Their information comes in handy when Traceroute bombs and you want your ISP to investigate the problem.
