AMP 3.75 always runs MS installer at startup

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shelfdust	posted on November 27, 2001 05:55:51 PM First off, 3.75 works fine. I like it, but now... Every time I start AMPro the Windows installer runs briefly. It goes by really fast and then AMPro loads and runs just fine. From that point forward, SOME of my document shortcuts will start Excel, Word, etc., but the documents "can't be found" and won't load. And at THOSE times with THOSE documents Excel also runs the MS installer and bombs on the document. Then again, at other times everything works like it should. Very weird. After I reboot things work fine until I start AMPro again. Some samples from Windows 2000 event log: Event Type: Warning Event Source: MsiInstaller Event Category: None Event ID: 1004 Date: 11/27/2001 Time: 5:55:00 PM Description: Detection of product '{00040409-78E1-11D2-B60F-006097C998E7}', feature 'CD2NonBootFiles', component '{C9AF9050-C8BE-11D1-9C67-0000F81F1B38}' failed Description: Detection of product '{00040409-78E1-11D2-B60F-006097C998E7}', feature 'CD2NonBootFiles' failed during request for component '{22056900-C842-11D1-A0DD-00A0C9054277}' Description: Detection of product '{00010409-78E1-11D2-B60F-006097C998E7}', feature 'ExcelUserData', component '{8ADD2C96-C8B7-11D1-9C67-0000F81F1B38}' failed Description: Detection of product '{00010409-78E1-11D2-B60F-006097C998E7}', feature 'OfficeUserData', component '{C9AF9050-C8BE-11D1-9C67-0000F81F1B38}' failed ....Mike
rtogui	posted on November 28, 2001 05:27:41 AM Hi Mike, Thanks for providing us with so much information, including log entries, as this helped us locate the following Microsoft Support article depicting your problem and its resolution: http://support.microsoft.com/support/kb/articles/Q298/3/85.ASP Please feel free to contact us again if you need further assistance. -Radu
shelfdust	posted on November 30, 2001 05:20:38 PM Radu, here's what I've learned by applying the MS TechNote that you found... >> Method 1: Start an Office Program Yes, that works. But what it doesn't say is that every day at boot up I need to run an Office App before doing anything with third-party software. On bootups where I run an Office App immediately, everything is swell. On bootups where I don't, the installer problem occurs. In other words, this isn't a permanent solution. It's a daily ritual and a hassle. Very minor, but a hassle nonetheless. >> Method 2: Install Office from an Administrative Installation This isn't an option for a home user with a CDROM. >> Method 3: Apply the AllowLockdownMedia Policy I haven't tried this because I'm always logged-in as an Administrator, and it's offered as a solution to fix non-admin user problems. You found a good document, Radu, but it's just a little bit shy of a true solution. Heck, I searched the knowledgebase and didn't find this document. Sooooo, any other ideas? I'm beginning to think I need to re-install my Office apps. Grrrrr. ....Mike
rtogui	posted on December 3, 2001 06:10:28 AM Hi Mike, I'm afraid we were unable to find any other workaround for your problem. Reinstalling Office, well, should do it... -Radu

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