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 skizzi99
 
posted on December 3, 2001 10:22:10 AM new
I couldn't synch with 3.5 so I downloaded 3.75 last night. Still can't synch or launch!

during synch with viewing "details" it stops at -"downloading file 'themes/ standard/ standard 20/spacer.gif " then a pop up error in a box appears - run time error 52. bad file name or number.

I have gone to preferences and de activated Billpoint and checkout but it didn't help. Can somebody please tell me what the problem is?

history- I haven't used this in over two months. I did take some images out and added some others. I have been launching for the past week off the AW site (so slow, I'm going nuts!).

thanks much for any suggestions!



 
 rtogui
 
posted on December 4, 2001 02:29:44 AM new
Hi Skizzi99,

The problem you are having is an Internet communication error (the file named spacer.gif cannot be downloaded). Thus, it has nothing to do with your preferences, there's no need to try to change them.

Please check that:
- you have enough space on disk
- if you are using a proxy, the proxy settings are correct
- if you use any ad filtering program, or any other program filtering Internet traffic, this does not interfere with the download of the spacer.gif file.

Please let us know if you still have problems.

Thanks,

-Radu

 
 skizzi99
 
posted on December 4, 2001 05:00:14 AM new
more help needed please.....

In the meantime yesterday we took out 3.75 completely and downloaded it again.

now the synch stops at this -
"layouts/stacked on bottom.html"

pop up - run time error 52 bad file name or number.


is this the same solution or is this a totally different problem?

you help is greatly appreciated!
Sabrina


 
 rtogui
 
posted on December 4, 2001 06:37:22 AM new
Hi Sabrina,

It's the same problem, so please check your Internet connection and let us know if you manage to get it to work.

I'm deleting the other thread. We'll be following this one, please post back here.

Thanks,

-Radu

 
 boggs3000
 
posted on December 4, 2001 07:09:44 AM new
I have been unable to load anything since last night whats the deal?

 
 skizzi99
 
posted on December 4, 2001 07:18:21 AM new
thanks for prompt reply!

we'll give it a try and get back to you.



 
 rtogui
 
posted on December 4, 2001 07:27:39 AM new
Hi Boggs3000,

Please check my answer in the thread that you have started.

-Radu
[ edited by rtogui on Dec 4, 2001 07:31 AM ]
 
 
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