Jerry927-07
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posted on December 12, 2001 06:07:21 PM new
I am getting this message - synch failed bad response from server. Does anyone know what this is about or how I can correct it.?
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BrianAW
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posted on December 12, 2001 06:12:37 PM new
Hi Jerry927,
Please do the following:
1. Before you synch, please verify that you are connected to the internet and that your connection has not timed out.
2. If you are not entering the internet from a proxy server specified in your browser, from your toolbar, select "Edit", "Preferences", then "Connection". Make sure that the "connect using proxy" box is unchecked.
3. If your browser is set to access the internet through a proxy server, please make sure that the Proxy Host/Proxy Port settings within your browser match those within AM Pro.
4. Check your image file names, and make sure that they are saved as jpeg or bitmap images (we highly recommend saving your images as jpegs due to size and compatibility issues.)
5. Check your image file sizes, and make sure that your images do not exceed 40kb apiece. Large image sizes can cause an upload to fail.
6. If you are uploading a large batch, try splitting it up into smaller batches of no more than 10 auctions. If you are having any connectivity problems, a large batch may cause your upload to fail.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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americanbazar
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posted on December 12, 2001 06:24:02 PM new
There is a problem that is more than the solution that you give. It is in your server please correct it
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leg
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posted on December 12, 2001 06:33:05 PM new
I'm having the same problem. Been doing every thing the same for 2+ years. Image size is correct, only trying to sync min amount of images ie 6 at a time.
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BrianAW
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posted on December 12, 2001 06:40:29 PM new
Hi americanbazar & leg,
Are you getting the same error? Click on the Details button on the upload window and see if you can tell where the upload is freezing. Most likely it is an image it is freezing up on, which is what we check after doing the above.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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dawn10
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posted on December 12, 2001 06:45:54 PM new
Hi Brian, I am having the exact problem. I put on two batches earlier today and now I am trying to launch a batch with only three listings. I tried swithcing browsers and tried several different connections. No dice.
Please keep us posted.
Best wishes,
Dawn
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discreetsales
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posted on December 12, 2001 06:46:33 PM new
i have the same problem too today.
here is my DETAIL Message:
Start banner synchronization.
Banner synchronized.
Comparing local and online counters.
Local and online counters are identical.
Comparing local and online templates.
Local and online templates are identical.
Comparing local and online logos.
Number of successful auction uploads: 0.
Synchronization failed - Bad response from server
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americanbazar
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posted on December 12, 2001 06:52:05 PM new
Here is the message that I get. It is stopping the synch before it even staarts
Start banner synchronization.
Banner synchronized.
Comparing local and online counters.
Local and online counters are identical.
Comparing local and online templates.
Local and online templates are identical.
Comparing local and online logos.
Number of successful auction uploads: 0.
Synchronization failed - Bad response from server
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dawn10
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posted on December 12, 2001 07:01:12 PM new
Yep, my details are the same.
Start banner synchronization.
Banner synchronized.
Comparing local and online counters.
Local and online counters are identical.
Comparing local and online templates.
Local and online templates are identical.
Comparing local and online logos.
Number of successful auction uploads: 0.
Synchronization failed - Bad response from server
Um Help. It's right before Christmas.
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leg
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posted on December 12, 2001 07:03:28 PM new
Here's the error msg that I get:
Start banner synchronization.
Banner synchronized.
Comparing local and online counters.
Local and online counters are identical.
Comparing local and online templates.
Local and online templates are identical.
Comparing local and online logos.
Number of successful auction uploads: 0.
Synchronization failed - Bad response from server
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enorth
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posted on December 12, 2001 07:03:47 PM new
Same here. 10:04pm EST
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shererjoy
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posted on December 12, 2001 07:03:56 PM new
I'm also having the same problem and have the same details that were shown in other messages about this problem. Must be you guys!
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eggcat
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posted on December 12, 2001 07:04:19 PM new
EEEK! I am having the same problem, too! I uploaded a batch earlier this evening but now it is no go. Here's the details:
Start banner synchronization.
Banner synchronized.
Comparing local and online counters.
Local and online counters are identical.
Comparing local and online templates.
Local and online templates are identical.
Comparing local and online logos.
Number of successful auction uploads: 0.
Synchronization failed - Bad response from server
Please get someone on this! It is the holiday season and we're losing out!
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BrianAW
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posted on December 12, 2001 07:04:31 PM new
Hi All,
I am getting the same thing here. I have notified our engineers and I will let you all know when we know more.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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americanbazar
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posted on December 12, 2001 07:10:13 PM new
Great. Finally you guys admit that it is your computers. Great, 1/2 the battle is won
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adscochise
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posted on December 12, 2001 07:13:47 PM new
Here's the error msg I'm getting, only trying to upload 1 Image from AW to AMP.
Start banner synchronization.
Banner synchronized.
Comparing local and online counters.
Local and online counters are identical.
Comparing local and online templates.
Local and online templates are identical.
Comparing local and online logos.
Number of successful auction uploads: 0.
Synchronization failed - Bad response from server
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adscochise
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posted on December 12, 2001 07:17:55 PM new
My?????? are the ENGINEERS still working at this time of the evening?????
Or must we wait until tomorrow, to get this problem corrected?????
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BrianAW
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posted on December 12, 2001 07:31:07 PM new
Hi All,
I still have not heard from the engineers, but they are working on it right now. I will post more information when I receive it. This also seems to be affecting Storefronts.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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dugoutrb
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posted on December 12, 2001 07:33:32 PM new
I am getting the same message. It is 10:40pm here.
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anniejo
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posted on December 12, 2001 07:35:26 PM new
Add my name to the list - same error.
Very frustrating. Any idea when your engineers will get it fixed?
Thanks,
AJ
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jabmo3
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posted on December 12, 2001 07:44:44 PM new
Wow. Ok, so I know the engineers are working on it. However, I see the problem started at 6:00. When I have a problem the first thing I check is to see if you posted anything on announcements. There wasn't anything there. Then I checked other posts under Auction Watch message center. Nobody seemed to be having the problem and then the post of 19 feedbacks appeared AFTER I posted and thought I was the first one. Why is this? It's somewhat a relief to come here and see there is a problem that is being worked on. Frustrating when nothing comes up when other people are having the same problem.
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americanbazar
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posted on December 12, 2001 07:57:12 PM new
Hurray . It is working and only took 2 hours to correct
THANK YOU
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sunnbobb
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posted on December 13, 2001 10:22:39 AM new
My upload is failing this morning exactly the same as everyone else. I appears the problem is not fixed.
Richard
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leg
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posted on December 13, 2001 11:45:07 AM new
No problems here. I uploaded 100 images and posted 55 auctions with no problems.
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BrianAW
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posted on December 13, 2001 04:42:59 PM new
Hi sunnbobb,
Can you explain a little more what is happening when you try to upload? What is the error message that you are getting? Please send us what you is listed in the Details portion of the upload screen.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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