posted on February 9, 2002 10:52:36 PM new
Had a problem with my computer and had to download AMP again. On installation I got error message that it failed to self register. I can open the program but cannot use it. When I try I get another message saying AMP performed an illegal operation. What is wrong?
posted on February 10, 2002 10:39:14 AM new
Hi Kitty47125,
It looks like you may have a bad installation of AMPro. Try uninstalling and reinstalling the program, making sure that you have turned off all anti-virus software for the installation. If you continue to get the same errors, let me know.
posted on February 10, 2002 10:46:18 AM new
I have uninstalled and reinstalled four times and I have all programs turned off. It still does the same thing.
posted on February 10, 2002 05:32:22 PM new
Sonya. Operating system is windows 98 and my provider is a local provider, Blueriver Networking Services, Inc. I might add that I have been using AMP for some time and as I had a problem with my computer, I feel that the fault lies in my computer, but no one can seem to suggest what might be wrong. All other programs, files, etc. are working properly.
posted on February 11, 2002 03:14:36 AM new
Hi Kitty47125,
Please uninstall the program, and make sure that you do not happen to have multiple installations of AMPro. If this is the case, please uninstall all of them by clicking "Start > Run..." and entering the following command (updated to show the actual location of the files on your computer):
posted on February 12, 2002 06:55:18 AM new
Hi Kitty47125,
I assume that this is the error that you get when trying to run the program. Do you happen to use a very high screen resolution or large fonts, as these might be possible causes?
Now, I understand that there has also been an error during installation, about a file failing to self-register. Could you please try the uninstall/reinstall process again, and in case the installation error happens again, copy the full error message?
posted on February 12, 2002 01:42:53 PM new
Radu. After installation I get the message, "Error. File failed to self register.
C:\{Program Files\Common Files\Microsoft Shared\Tried\DHTMLED.OCX" I can then open the program, but when I try to use it I am told that "This program has performed an illegal operation." When I click on details I get the info I sent in the last message to you.
