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 jtsz
 
posted on March 21, 2002 09:49:05 PM new
An error message

-------------------------------------------
There was an error opening the
program file\auctionwatch\data\info\data

Do u want to continue?

(The file will be deleted, and a new onw will be created instead. )
---------------------------------------------

Why does that happen every time i start it?
and it can not log in my infomation, keep asking me to log in.

Thanks for helping!


 
 rtogui
 
posted on March 22, 2002 12:20:26 AM new
Hi Jtsz,

Please use Windows Explorer to manually remove the "C:\Program File\AuctionWatch\data\info.map" file, then restart AMPro.

Please let us know if you still get the error afterwards.

Thanks,

-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
 
 jtsz
 
posted on March 22, 2002 12:32:04 AM new
Problem still exists the same!

When i click yes

Fatal Error message comes up, if Click No, the program automatically closes!

Thanks for help!

 
 rtogui
 
posted on March 22, 2002 12:40:52 AM new
Hi Jtsz,

Please close AMPro and remove the file manually. Use Windows Explorer (Start > Programs > Accessories > Woindows Explorer), or the Windows Search function to locate it, then right click on the file and choose the menu entry "Delete".

Once the info.map file was removed from your hard disk, do you still get this error when first restarting the program? Or the error message is now different?

Thanks,

-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
 
 jtsz
 
posted on March 22, 2002 12:55:06 AM new
Same problem, same error message.
Even I deleted the file and restart the computer, launched it again; same thing happens.

I have tried delete the whole file directory without uninstall it, and reinstall it, same thing happened.

Thanks

 
 rtogui
 
posted on March 22, 2002 01:41:48 AM new
Hi Jtsz,

Are you sure that you only have one AMPro installation on your computer?

I am surprised, because this error that you encounter is shown only when the info.map file exists, but is corrupted.

So, after manually removing the file, there should be no error message, at least when first restarting AMPro...

You might want to uninstall and install again. Please go through the uninstall procedure from Control Panel, and only remove the directory afterwards.

Thanks,

-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
 
 jtsz
 
posted on March 22, 2002 02:13:57 AM new

I have done what u said but the problem still happen.



 
 rtogui
 
posted on March 22, 2002 03:42:41 AM new
Hi Jtsz,

So, the first time you start AMPro after deleting the info.map file, you are still getting this error - "There was an error opening the 'C:\Program Files\AuctionWatch\data\info.map' file"?

What version of Windows have you installed on your computer?

Thanks,

-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
 
 jtsz
 
posted on March 22, 2002 07:13:23 AM new
Yes, I am using WindowME

 
 jtsz
 
posted on March 23, 2002 02:31:34 AM new
I have tried English Windows 2000
same thing happen.

 
 jtsz
 
posted on March 24, 2002 09:56:09 PM new
Hi!

May I ask, when can I have the solution for this? I dont want to record listing and every transaction by hand!

Thanks very much!

 
 rtogui
 
posted on March 25, 2002 02:51:49 AM new
Hi Jtsz,

I have just answered you through e-mail.

Thanks,

-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
 
 jtsz
 
posted on March 25, 2002 07:50:15 AM new
Hi!

Thanks for your fast reply!

I have tried with my English Version Windows 2000, but the same thing happen. I could use that as platform for runing AMpro, could u cheack that out what that happen?


Thanks

 
 rtogui
 
posted on March 25, 2002 08:43:03 AM new
Hi Jtsz,

When running Windows 2000 English, have you tried to manually remove the "C:\Program File\AuctionWatch\data\info.map" file? After restarting AMPro, do you still get the "There was an error opening the info.map" file?

If this is the case, one other thing to check is the "Windows locale": please click on Control Panel > Regional Options > General and check the field named "Your locale". Please set your locale to English and remove the old info.map, then restart AMPro. Let us know if you still get the error afterwards.

Thanks,

-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
 
 
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