posted on March 27, 2002 06:27:37 AM new
I like many of the new updates, but one of the things I am having problems with is sending checkout reminders and payment reminders. Okay, technically that makes two things. I click on the account (whether from the post-sale main menu, the response pending or the payment pending menus) and I want to send them a reminder to either complete the checkout process (yeah, right!) or send payment. But I can't figure out a way to do that from the customer's page. . .
I know I am not a IT genus - by a long stretch. But shouldn't we be able to single click send, edit and preview each of the notifications we have to send right from the customer's account page just like the WBN? Am I missing something?
posted on March 27, 2002 08:44:57 AM new
Hi Prayerangel,
If you are referring to the customer management page -- you cannot send reminders from that page as it is just a database of your customers. You would have to send it from Post Sale. You should be able to do it from any of the Post Sale links by selecting the auction and hitting the appropriate reminder button. Let me know if you have any trouble with this.
