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 slbsarah
 
posted on June 22, 2002 03:33:25 PM new
Hi!
I just downloaded sales manager pro. After rebooting my computer, I tried to use the program and all of my inventory folders are missing. A "default" folder is there, but doesn't contain a fraction of my inventory items. Can you help? Can I go back to the old program?
Thank you!

 
 ChristopherCS
 
posted on June 23, 2002 11:34:22 AM new
Hello,

Did you do the automatic update, or did you just download the full new version from our site and run the installer over the copy you had before?


Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
 
 slbsarah
 
posted on June 23, 2002 04:28:04 PM new
Hi!

I was dumb and installed it from the Auctionwatch site. It wiped out the old program. Today I downloaded all of my images (it took over 5 hours). Now I have my images back, but all of my inventory is gone. Is there any way to get it back at all? I have 150 auction to list on Tuesday night. Groan......

 
 ChristopherCS
 
posted on June 23, 2002 06:38:42 PM new
Hello,

Unfortunately, if you already loaded it over the old copy, it is gone. Maybe they were loaded to two different directories though, as the new should just update the old, not overwrite it.

Do a search on your machine for a file called inv.dat - and see if you locate more than one copy. If you do, you may still have the old inventory around. If you find the older one, replace the newer one with it. (you can simply drop it into the same folder you see the other located in, and it will replace it.)


Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
 
 
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