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 urdahl50
 
posted on July 10, 2002 07:41:09 PM new
Auction Title: CLASSIC STEIFF POLAR BEAR WITH BUTTON
Auction ID: 67910275
Total Quantity: 1
Starting Price: $20.00
Final Price: $65.00
Date Opened: Jul 01 11:42 PDT
Date Closed: Jul 10 19:11 PDT

Please respond! This is the second time I have had this problem within 14 days.

Alicia

 
 ChristopherCS
 
posted on July 10, 2002 07:51:20 PM new
Hello,

Was this an original listing, or a relist? If it was a relist, was it an item that automatically relisted because that option was checked in the auction listing?


Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
 
 urdahl50
 
posted on July 11, 2002 07:55:11 AM new
It was a first time auction not a re-list.

 
 SonyaCS
 
posted on July 11, 2002 08:51:07 AM new
Hi Urdahl50,

Did you list this auction through Sales Manager or did you do it offline? Was it in your active auctions list the whole time, and it just disappeared when it closed?

-Sonya
 
 urdahl50
 
posted on July 11, 2002 01:18:26 PM new
I set up off line and then uploaded along with several other auctions. Yes, it was on Auction Watch the whole time until it close.

Alicia

 
 ChristopherCS
 
posted on July 12, 2002 01:37:14 PM new
Hello,

Sorry for the delay.

There does appear to be an error with this particular item, as even the system thinks it is already tracked in when you attempt to do so manually. Unfortunately, for this item you will need to do the post sale management from outside of the AuctionWatch system. The system is behaving as though this item was manually tracked in and not importing it to the closed list.

I checked all of your currently active listings and all of them were setup to automatically resubmit. Two of them to do so once and one to do so twice. None of those automatically resubmitted items will track into your account automatically, so you will need to track them in manually.




Christopher
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
 
 
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