posted on August 26, 2002 09:49:22 PM new
i have added some new item images to sales manager pro but when i try to synchronize i keep getting the following message:
Synchronization failed -
There is a problem with images synchronization.
Please go to www.AuctionWatch.com and check your images.
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i looked at all my images at www.AuctionWatch.com and see no problem...
HELP PLEASE!
The error message you are receiving when attempting to synchronize indicates that there may be a problem with one or more of your image files.
In order to diagnose which image file(s) are causing the sync error, please try the following:
1. After closing all batches, click the "AuctionSync" icon in the lefthand toolbar.
2. Click the Details button after synchronization starts. This will give you a detailed log of which specific images and/or preferences are being synchronized.
3. When the synchronization halts, you should see an indicator in the details log that will tell you which image file halted the synchronization process.
4. Once you have the image file name, try deleting it from the image bar in SMPro. Repeat this process until all images are synchronized.
There are several reasons why an image file may halt synchronization, but most commonly it is due to excessive image size, invalid image format, or corrupted image data. You might also want to check the security level on your browser, anti-virus software, and/or firewall software, as these can prevent image downloads as well.
If the above solutions do not help, here are some additional steps that may solve the problem:
- Go to your AuctionWatch folder on your hard drive (default location is My Computer -> C -> Program Files -> AuctionWatch)
- Check both the "Images" and "Thumbs" folders, and if the image file(s) are still in either folder, delete them manually.
- Restart SMPro after doing this, and try synching again.
If this doesn't do the trick, try deleting the images.map folder from the data folder in the AuctionWatch directory, and resynch.
