posted on November 20, 2002 09:43:45 AM new
Hello,
What is the error message you are getting? If you click on the Details button you should also be able to see at the bottom what the synchronization is halting on.
posted on November 20, 2002 09:46:28 AM new
it only loads 1 image then gets stuck, no error just stuck.. If I delete the image out of my image hostin on the we site it will load one more image and then gets stuck on the next
posted on November 20, 2002 09:55:58 AM new
Hello,
So it is the image sync error, telling you to check your images? When you click on Details it tells you the image -- delete it from your image bar and then continue the sync. For each image it halts on, repeat that process until your synchronization completes. Then, go online to Image Hosting and upload those images there and then synchronize pro. This should take care of the problem.
posted on November 20, 2002 10:05:08 AM new
Sonya, there is no error message, it just gets stuck, won't move, I cannot keep deleting pictures, isn't that going against the premise of having the program? Can you have someone check if there is still a problem at your end?
posted on November 20, 2002 10:45:17 AM new
Start banner synchronization.
Banner synchronized.
Start announcements synchronization.
Announcements synchronized.
Comparing local and online counters.
Local and online counters are identical.
Comparing local and online templates.
Local and online templates are identical.
Comparing local and online logos.
Logos compared, update will follow.
Comparing local and online saved templates.
Saved templates compared, update will follow.
Comparing local and online site descriptions.
Site descriptions compared, update will follow.
Comparing local and online partner information.
Local and online partner information is identical.
Comparing local and online preferences.
Local and online preferences are identical.
Comparing local and online images.
Images compared, update will follow.
Start version synchronization.
Version synchronized.
Start time synchronization.
Time synchronized.
Start updating logos.
No update necessary.
Start updating saved templates.
Local saved templates updated.
Start updating site descriptions.
Downloading File 'aw.xml'.
Deleting local site 'aw.xml'.
Saving site 'aw.xml' locally.
Site descriptions updated.
Start updating images.
Downloading Image 'winechm029S.JPG'.
posted on November 20, 2002 10:48:29 AM new
Start banner synchronization.
Banner synchronized.
Start announcements synchronization.
Announcements synchronized.
Comparing local and online counters.
Local and online counters are identical.
Comparing local and online templates.
Local and online templates are identical.
Comparing local and online logos.
Logos compared, update will follow.
Comparing local and online saved templates.
Saved templates compared, update will follow.
Comparing local and online site descriptions.
Site descriptions compared, update will follow.
Comparing local and online partner information.
Local and online partner information is identical.
Comparing local and online preferences.
Local and online preferences are identical.
Comparing local and online images.
Images compared, update will follow.
Start version synchronization.
Version synchronized.
Start time synchronization.
Time synchronized.
Start updating logos.
No update necessary.
Start updating saved templates.
Local saved templates updated.
Start updating site descriptions.
Downloading File 'aw.xml'.
Deleting local site 'aw.xml'.
Saving site 'aw.xml' locally.
Site descriptions updated.
Start updating images.
Downloading Image 'winechm030S.JPG'.
posted on November 20, 2002 10:51:36 AM new
Hello,
The only way to get past this is to delete each image that is halting the synchronization until the synchronization is complete. You may upload the images that were halting synchronization directly to our website using the Image Hosting page, and then reimport them into SM Pro after they are online. This way, those particular images will not need to go through the synchronization process again. Make sure you have those images saved on your hard drive before removing them from your image bar.
posted on November 21, 2002 02:06:09 AM new
Hello,
I have checked your online images and there is nothing that might prevent them from synchronizing successfully into SMPro.
If the synchronization failed during an image download, the cause might have been an Internet connection hiccup. You should try the synchronization again; and, just in case, make sure that you have enough space left on your local hard disk.
If the failure occurs during an image upload, please use the procedure explained in the other posts: delete the local image and try again.
posted on November 22, 2002 08:18:54 AM new
I have been having this problem constantly. I even started looking for other auction services because it was driving me crazy. I knew it was not the picture since if I kept repeating the upload it would finally go throught, but often it would take me 1 to 2 hours, I just kept redoing the upload command. Now I upload the pictures seperately sync with my manager pro and finally later when I want to list evrything I upload, it takes no time at all that way and I have not had any problems. Vivi.
posted on November 23, 2002 06:37:52 AM new
That is a good solution Vivi...however, it would be nice for things to work as they are supposed to so that you don't have to jerry-rig solutions. Know what I mean? Especially since you are paying for a working system. Thanks for the suggestion!
