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 syes
  		posted on December 4, 2002 04:44:56 PM new
I have been ading shipping after the auction is over and my buyers have not been receiving that info. Why?

I do it in the edit WBN and then send the WBN. When I check it, it shows -0- for the shipping amount.

What am I doing wrong?

Thanks for the help.

Tom

 
 TaraCS
  		posted on December 4, 2002 07:05:59 PM new
Hello syes,

After taking a look at it we were unable to replicate the problem. Which sales was it that were affected by this? Also how are you editing your WBN? are you editing the WBN from post-sale or directly by clicking on the number for the closed item?

Tara
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service [ edited by TaraAW on Dec 4, 2002 07:06 PM ]
 
 syes
  		posted on December 5, 2002 07:19:41 PM new
I have been editing from post-sale.

Note (maybe important) These auctions were imported into AW from Ebay, not created in AW.

Many if not all my winners did not receive the shipping.

Tom

 
 DianaAW
  		posted on December 5, 2002 07:44:04 PM new
Hello syes,

Although shipping options / info cannot be imported if the auction was created outside AW, you should be able to edit the WBN before you send it and add shipping options. Please let us know what item/order this problem is affecting, so that we can try to replicate the problem from here.

Thanks,

Diana


[ edited by DianaAW on Dec 5, 2002 07:44 PM ]
 
 syes
  		posted on December 8, 2002 07:10:49 PM new
Here is one of the problem auctions.

ORDER #551938515

If you were to check others, you would find the same problem.

I will try to post auctions via SMP Monday. We will see if it works better that way.

Tom

 
 syes
  		posted on December 9, 2002 08:37:02 AM new
Here is an auction I did through SMP. On 2 different computers from 2 different cablenet suppliers it stretches out to a page and a half.

929029213

That is an Ebay number.

Thanks,
Tom

 
 roadieken
  		posted on December 9, 2002 08:55:56 AM new
I think it is stretching out so far to the right due to the size of your images. You might try choosing a template that puts the image at the top or bottom of the listing.

Hope this helps.

 
 TaraCS
  		posted on December 9, 2002 09:37:57 AM new
Hello syes,

You might want to try resizing your images.

The "click to view larger version" option may be enabled or disabled by following these steps:

-Click on the "My Account" tab
-Click on the "Global Preference" link
-Check or uncheck the box for "Automatically scale down large images for faster download and cleaner presentation"
-Click "Save Preferences"

Please be aware that automatic resizing will -only- be activated if an image is over 250 pixels wide. If your image is 250 pixels wide or smaller, there will be no "click to view larger version" option on your auction listing.

Also note that you must copy and paste all of the code generated by our system into your auction if you are using image hosting only in order to take advantage of this feature.
Tara
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
 
 syes
  		posted on December 9, 2002 05:36:12 PM new
Thank you both. Having AW resize was the trick. I was hoping not to have to put the pics at the bottom.

Thanks again.

Tom

 
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