posted on February 2, 2003 08:44:23 AM new
This is happening every week now!!
I get the initializing images screen and it freeses about 3/4 of the way through and doesn't do anything. I have tried opening from different places, including the icon on the desktop, from the program files icon and nothing works.
Last week the only way I resolved this (not one of your suggested fixes, none of which worked) was to re-install the software with a different name, and import pictures and batches into the new import. It was time-consuming and VERY annoying.
Now what do I do????
I can't go through this every week with the volume we do and with the amount of images we have on file, this is crazy.
Please check the images folder of your SMPro installation for any images with a space or a hyphen in the file name. If such images exist, please remove them using Windows Explorer and restart SMPro.
posted on February 2, 2003 01:11:22 PM new
This is really ridiculous. I checked each image - and there are 30,000 of them, time I could best spend on sales, thank you.
There is no image with any problem and I still cannot start the program. What on earth can I do?
posted on February 3, 2003 05:20:21 AM new
The courtesy of a response or SOME help would be appreciated - I am completely STUCK here and I really need to open AMPRo today. I can't do business like this and your service is really pretty horrible when you can't be bothered to respond to a customer having problems.
posted on February 3, 2003 05:57:31 AM new
Yes, like I stated 2 posts ago. I can't open the program, it freezes about 3/4 of the way through images initializaion. Nothing has changed since then....
Does the exact same thing happens even after manually removing the Images.map file from the data folder and restarting SMPro?
-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
posted on February 3, 2003 06:48:25 AM new
Like I said before, YES. I have done everything suggested and NOTHING helps.
Right now I am trying to synch on another computer - it's been synching for almost 24 hours and has another 16 to go. meanwhile I can't do anything and it's driving me crazy.
- go to the Images folder and, using Windows Explorer, move half of your images to a temporary folder (say, C:\IMAGES1);
- start SMPro and check if the image initialization process finishes correctly;
- close SMPro and repeat the process with the other half of your images: move them to, say, C:\IMAGES2, and bring back the others;
- start SMPro again and see what happens.
This tests are meant to check if what happens on your computer is related to a specific image, or a general issue with this SMPro installation. If SMPro will start in one case, but not in the other, then most likely we need to look for an image that is causing trouble.
posted on February 3, 2003 09:43:31 AM new
I moved the pictures and tried to open. The picture initialization thing came on briefly and was replaced by the start-up screen which then disappeared. At the bottom of my screen it shows Sales Manager Pro is open but when I click to restore it (it's as if it's minimized), there's nothing there. That's been happening each time as well. It's showing the program is open and running but I can't see it or get to it.
Usually when that happens it is because you have too much open that is eating up your RAM. Try repeating the process again, but quit out of every other program you might be running in the background.
posted on February 3, 2003 09:59:01 AM new
I have NOTHING open in the background, not a thing. I know that can be a problem and it's the first thing I tried. I am not an idiot, I do know what I am doing.
I want a solution and I want it fast - I have now lost over 24 hours and I am paying for a service I am definitely NOT getting.
You need to figure out what is going on and give me some real answers, this is very frustrating.
I'm checking with engineering on this to see if there is an easy way to locate the problem with your images, since you have 30,000 images. I was not implying that you don't know what you were doing, I was just trying to see if you've tried everything since it wasn't mentioned before in this thread. We will post back in here as soon as possible.
posted on February 3, 2003 01:49:36 PM new
I can do the first but I can't send the file, my email program can't send something this big even when zipped.
However, it's most likely not necessary for one very simple reason - the images are synched - I synched and launched about 320 auctions on Sunday morning before this happened and have not done anything since. I just need to open it so I can add more pics and work again - but the images mirror exactly what is on the website right now, that I am 100% sure of.
posted on February 3, 2003 01:55:25 PM new
OK, this does not make sense.
Your first sentence says to open up pro - that's the whole problem - I CANNOT DO THIS!!!!!!! I can't open it at all so I can't go to help either. I can synchronise when it's open, I cannot open the program AT ALL - has anyone been reading my posts/??????????????????????
MY PROBLEM IS NOT SYNCHRONIZING - my problem is getting the stupid program to open. I synchronised just fine on Saturday night late/Sunday early AM and then it froze. I closed it up and since then have not been able to re-open it, nearly 48 hours now.
This is sooooo frustrating, you keep answering my questions with things that are either wrong, irrelevant or that don't work. How can I do anything if I can't OPEN it to begin with??????
I am getting so frustrated I just want to throw the whole thing out of the window and find another way to work, this is costing me a fortune in lost productive time.
[ edited by touchofeurope on Feb 3, 2003 01:57 PM ]
posted on February 3, 2003 02:30:18 PM new
I am just trying to figure a way around this mess without waiting for AW which has always been an issue in the past. So I have a second computer that is synching so I can work on it. The problem is that it has been synching since yesterday early afternoon and it shows another 19 hours to go.
I'd rather work on the computer I usually do work on which is completely synched and ready to go. This is a horrible waste of time and it's costed me more than a day at this point, something I cannot afford.
All you need to do is read the whole thread. I explained this as I went. I would rather forget about the synch and continue working as I usually do, from the main computer. But I can't open AMPRo from here. That's all there is to it.
I understand. One more thing, I checked back through the thread again and I did not see any mention of how much RAM you have on the computer where Pro is failing. Can you let us know?
posted on February 4, 2003 08:28:46 AM new
I replied to the RAM question over 12 hours ago and have heard nothing since. I still cannot work, nearly 48 hours after I first asked about this. This is really terrible customer service, if I ran my business this way I would have no business.
I am trying to get to the point I can work on my backup computer and it's still showing 18 hours of synching - it's been synching since early Sunday afternoon - this is absolutely ludicrous.
I would appreciate the courtesy of some help and at the very least a response. This is totally unacceptable, and I did not expect to be treated this way considering the volume we do with you.
Is your backup computer in a network with the primary computer?
If so, you could stop the synch on the backup computer, and add the images to its SMPro image bar directly. What you need to do is click the menu entry File > Add Images, go to the folder on your primary computer where images are located, select the image files with the mouse (you can select multiple images at once by holding the <Shift> key pressed) and then click OK.
You might want to do this image import in smaller chunks, perhaps a few hundred images at once. Once you are finished and all images are imported to the backup computer, you can start a synch, which will just check your images for differences - with no lengthy download or upload.
Please let us know if this helps. Thanks,
-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
[ edited by rtogui on Feb 4, 2003 08:43 AM ]
posted on February 4, 2003 10:09:31 AM new
The computers are not networked, and if they were, I am not sure how to do the file sharing thing.
I import image batches, so that's not so much the problem - I also don't mind a synch that takes a few hours. The problem is that the backup computer had not been used since October so all the images have to be downloaded on it.
I can't change the way we do images, if I did, I might as well use my own website for hosting. I want to be able to work in large batches this way and if I could only open the software on this computer, it would be OK>
Now what - HOW DO I OPEN THE PROGRAM on my computer? That's the only thing I want to know at this point, I have to get this thing open.
posted on February 4, 2003 11:36:36 AM new
I did not get the email - where do I find the log file? If I can't open it, I guess I can't find it anywhere right?
I just tried re-installing AMPRo for the 4th time in one week. Not only does it not open, it just crashed my computer again.
I wish there was a way to delete some of my pictures permanently. I spent 2 hours deleting several thousand last week, only to have them re-upload for some stupid reason. I can't possibly spend the time deleting them both on the site and on my computer, that's too time-consuming.
This is very quickly ruining my business for the week, I hope you realize that. I am going to go try and find another way to host pictures and list quickly, because I cannot afford, in the current economic climate, to be down for so long.
posted on February 4, 2003 11:51:13 AM new
FYI - you have now asked me to send you a log file twice - but to get the log file I have to be able to open the program. Does anyone here know what is going on or even read the questions????
posted on February 4, 2003 12:02:15 PM new
As I have already explained, I am not prepared to spend the time deleting in both at the same time, it's too difficult to do. Online I can just select the pages and get rid of what I need to get rid of. On my computer it takes too long.
BTW, I did delete some from my computer, and when synching, your program just put them right back on my computer, which is ridiculous.
So I guess I am stuck if I can't get the software to
a. open at all
b. delete the images I want in an easy way
c. work at all.
I guess it's too much to ask for some kind of help for the actual problem. I can't open the stupid program and I can't work. Ergo I make no money, no listings, no sales. If you want your customers to be put out of business, this is the way to go. If you want your customers to go to the competition, ditto.
I am getting tired of getting the runaround, justifications, questions that have no relevance to the problem, requests for things that are impossible (like the log file I have been asked for twice).
If you would prefer I leave and take my business elsewhere, please let me know and I will be happy to oblige.
posted on February 4, 2003 12:15:40 PM new
Hello Mimi,
We are working on figuring out what is happening. We understand your frustration, and we will do whatever we can to get you back up and running.
We have heard back from engineering, and they have requested the log file as it exists now (there is no need to reopen the application.) I believe Sonya has emailed directions on how to do this, but if you need the directions again please let us know.
I have just resent the directions to you. Here they are anyway, for your convenience:
Go to My Computer > C drive > Program Files > AuctionWatch. You will see the AMPro.log file there. If you need to determine which one it is (since the program shares the same name), right-click on the icon and select properties.
When you locate the log file, please send it to [email protected] and let me know what email address you used. Originally when I sent the directions to you earlier, your email bounced. I used the one that you have on file as your primary so I'm not sure if there's a problem.
