posted on September 18, 2004 10:47:26 AM new
When I open the program, it says I must synchronize to update. I do that and it says to restart the program, but the same error appears. WHen I try to create listings, I have no categories. I have uninstalled and reinstalled. I have installed it from the network rather than download. That enabled me to create listings and the categories were available, but when I tried to upload them, it said synchronization failed. When I restart the program, I am back to no categories and can't list anything. The problem seems to be with the ebay.xml. It synchronizes to about 29% and then stops when it gets to that. I am about ready to try another program besides vendio. I need to sell items.
posted on September 18, 2004 11:24:06 AM new
Hi there,
Sorry to hear about the troubles. Please try these solutions and let us know if this helps.
1. Before you synch, please verify that you are connected to the internet and that your connection has not timed out. (I know this sounds basic, sorry.)
2. If you are not entering the internet from a proxy server specified in your browser, from your toolbar, select "Edit", "Preferences", then "Connection". Make sure that the "connect using proxy" box is unchecked.
3. If your browser is set to access the internet through a proxy server, please make sure that the Proxy Host/Proxy Port settings within your browser match those within SM Pro.
4. Check your image file names, and make sure that they are saved as jpeg images (we highly recommend saving your images as jpegs due to size and compatibility issues.)
5. Try lowering the security level in any anti-virus or firewall software that you may be using. This type of software can interfere with synchronizations if the security level is set at high or medium-high.
6. Check your image file sizes, and make sure that your images do not exceed 40kb apiece. Large images can cause an upload to fail.
7. If you are uploading a large batch, try splitting it up into smaller batches of no more than 10 auctions. If your ISP is experiencing any connectivity problems, a large batch may cause your upload to fail.
We hope the above solutions will help you to resolve this issue. Please feel free to contact us again if this does not help. Thank you for your patience.
