dennysdenn
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posted on January 14, 2005 05:38:05 PM new
Periodically after we create a new listing and then click ok the application crashes.
It appears that the data we just entered is saved but it is a real pain to have to restart the application all of the time.
Here is the error message we get:
AppName: Ampro.exe AppVer: 6.0.0.0
ModName: dhtmled.ocx
ModVer: 6.1.0.9211 Offset: 0000D39E
Any ideas why this is happening?
Also what can we do to correct it?
Thanks.
Dennis
PS Our OS is Windows XP.
IE 6.0.2800.1106.xpsp2.040919-1003
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SonyaCS
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posted on January 15, 2005 11:38:15 AM new
Hello,
When you get this error does it state that it's a Run Time Error? If so, do you remember what number it was?
You may want to try uninstalling/reinstalling Pro the next time you get this error. If it persists, please let us know.
Regards,
Sonya
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dennysdenn
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posted on January 19, 2005 08:16:52 AM new
As far as we can tell it doesn't state that it is a run time error.
I uninstalled and reinstalled the application and we still have the same problem. Any ideas on what to do next?
Dennis
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SonyaCS
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posted on January 19, 2005 09:34:42 AM new
Hello,
Try downloading a new copy and installing that. If you continue to get this error, let me know, so I can escalate it to one of our Pro specialists.
Regards,
Sonya
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tabletopitems
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posted on January 20, 2005 06:33:35 PM new
I have been having this problem for the last week.
Through trial & error, I've figured out that it only crashes after "previewing" the auction - if I edit the auction without clicking the preview it doesn't crash. But every time I preview it - it crashes when I click OK or Cancel.
I have AMPRO installed twice on my computer (2 selling accounts), and I have the identical problem with both installations.
It may have something to do with a Microsoft Security Update I installed on my computer last week - ?
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rtogui
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posted on January 21, 2005 01:09:47 AM new
Hello,
The crashes that you encounter are likely related to a conflict between Windows system files. Nevertheless, we do recommend that you check periodically the Windows Update site (click Tools > Windows Update in the Internet Explorer menu). Install the critical updates and Service Packs the site recommends, especially those for Windows and Internet Explorer.
If the program is still not working properly, you might try to uninstall SM Pro and then to install it again. During the uninstall process, you might be asked about removing shared files; please choose to remove those too.
Thanks,
-Radu
Got Questions? Check out Vendio's Help Center at http://www.vendio.com/service/ !
[ edited by rtogui on Jan 21, 2005 01:12 AM ]
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tabletopitems
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posted on January 23, 2005 05:59:00 PM new
Hi Radu,
Thank you for your response.
I spent the weekend uninstalling (both installations) and reinstalled SMPro.
It still crashes after:
a) I "preview" an auction AND
b) press OK or Cancel - no matter what I look at in between.
I can survive short term without previewing the auctions - but I need a long-term solution.
I appreciate your help...
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dennysdenn
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posted on February 4, 2005 12:19:45 PM new
We continue to have this problem even after doing everything you have requested. It only happens after we do a preview.
Any new ideas?
Dennis
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tabletopitems
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posted on February 4, 2005 01:15:28 PM new
I'm also still waiting for an answer...
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SonyaCS
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posted on February 4, 2005 05:32:19 PM new
Hello,
Sorry about that, I am going to seek more help for these issues as they seem not to have improved for you.
Regards,
Sonya
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rpm757
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posted on February 6, 2005 09:18:36 AM new
Hi RPM757 here,
I have this installed on 2 different computers. Both downloaded separately and I have the same problem,. Re-install does not make a difference. please add me to the same list
OS-xp media
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tabletopitems
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posted on February 14, 2005 08:35:33 AM new
any news?
it's getting to be quite a drag
I can't preview - and if I accidently press the preview button - I can lose hours of work
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mgarbea
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posted on February 14, 2005 01:24:47 PM new
Hello,
it seems that you experience this program crash after you installed some updates for your Windows operating syste. Can you please tell us what version of Windows are you running? And also what updates did you install lately?
This would help us replicate and solve the issue.
Marius
Got more Questions? Check out Vendio's Customer Service center at http://www.vendio.com/service
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tabletopitems
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posted on February 14, 2005 01:34:31 PM new
Windows XP Pro SP-2
It started after the most recent VITAL security update from windows
where can I find the log of updates?
I'll try to give you the number
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tabletopitems
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posted on February 14, 2005 01:43:54 PM new
Here they are:
Security Update for Windows XP KB890175
and
Malicious Software Removal Tool KB890830
both installed on Jan 12th
which is about when I started experiencing this problem
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rtogui
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posted on February 15, 2005 04:39:50 AM new
Hello all,
If possible, please go to the "c:\Program Files\Common Files\Microsoft Shared\Triedit" folder and check the version for these 2 files:
- dhtmled.ocx
- triedit.dll
To see the version, right click the file, click Properties and then Version.
Thanks,
-Radu
Got Questions? Check out Vendio's Help Center at http://www.vendio.com/service/ !
[ edited by rtogui on Feb 15, 2005 04:42 AM ]
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tabletopitems
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posted on February 16, 2005 12:52:49 PM new
- dhtmled.ocx 6.1.0.9232
- triedit.dll 6.1.0.9227
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tabletopitems
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posted on February 22, 2005 01:14:46 PM new
anything new?
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ChristopherCS
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posted on February 22, 2005 06:33:30 PM new
Hello,
Our apologies for the delay, we have something in the works as we speak and should have an update for you by tomorrow.
Regards,
Christopher
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rtogui
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posted on February 23, 2005 05:20:18 AM new
Hello,
It is possible that the DHTML library files are no longer properly registered on your system. Please register them again, thus:
Go to the "c:\Program Files\Common Files\Microsoft Shared\Triedit" folder.
Register each of the DLL and OCX files in this directory:
- Right click on it
- Choose "Open with..."
- Click "Choose program..."
- Click "Other"
- Find regsvr32.exe. It is in your "Windows\system32" folder.
- Click Open.
Please let us know if this helped fix the Preview isssue.
Thanks,
-Radu
Got Questions? Check out Vendio's Help Center at http://www.vendio.com/service/ !
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tabletopitems
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posted on February 23, 2005 05:56:39 AM new
It worked!
thank you for your help
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greatdaymarketing
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posted on February 26, 2005 05:09:16 AM new
Hi,
My software is also crashing in a similar manner. The three files are present in the common files directory, but the file to link them to is not present in the system32 directory.
Any more suggestions?
I am running WinME.
Glen
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SonyaCS
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posted on February 26, 2005 11:06:32 AM new
Hi Glen,
Can you let us know if you have tried all suggestions presented in this thread? Also, have you tried uninstalling/reinstalling Pro? Did you recently change anything about your system?
Regards,
Sonya
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greatdaymarketing
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posted on February 26, 2005 03:12:08 PM new
Thanks for getting back so quickly.
The program just seems to be generally unstable. I have reinstalled
several times to no effect. Nothing has recently changed on my system. I am running WinME on a 1.5 GHz
Athalon-based system with about 512 Mb of ram and lots of open disk
space. The system very seldom locks up even when running a lot of
Microsoft Office apps and so forth. I am using the latest Mozilla browser.
This is a new installation, and it has never been stable in spite of
uninstalling and reloading a couple of times. I downloaded the program
via a 56K dial-up connection and would rather not re-download just on
the off chance that there is something funny in the downloaded file.
I have received a couple of specific error messages possibly referring to memory locations, but I can't recall the specifics. When this happens, I see a sort of diagonal crosshatching in the window overlaying the info in the window. Very odd. I'll record the specifics if it happens again.
The system seems to synchronize properly with the Vendio server with no
problem. I can go through all of the steps to create a listing, but I
have never successfully saved on. Just now, I had everything done except
the category listing, but when I made that selection, the entire
program disappeared from the screen without any error message. I could
not restart the program and found that it was still running but not
responding. I had to end that task in order to continue.
Just now, I managed to save FIVE listings in a batch in various ways
with no problem. Then, as I tried to edit my default profile, the
program crashed with the message: SMPro was not able to execute this
operation. The same thing happens when I try to create a new profile.
So, at this moment, the program seems to be saving listings properly in batches, but I can't add new profiles or edit the default one.
Any suggestions? Thanks.
Glen
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SonyaCS
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posted on February 26, 2005 05:23:44 PM new
Hello,
It does seem odd to me that you would run into this problem if you haven't changed anything about your system. Do you operate behind a firewall? Have you had previous versions of Pro on your computer and if so, did they run okay or did they give you the same problems?
I will alert our pro expert to your problem for any more advice/workarounds to try.
Regards,
Sonya
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rtogui
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posted on February 28, 2005 07:22:18 AM new
Hello Glen,
Windows Me memory management is less advanced than that in newer Windows systems. This is what we'd advise:
1. Please go to the Windows Update site (click Tools > Windows Update in the Internet Explorer menu). Install the critical updates and Service Packs the site recommends, especially those for Windows and Internet Explorer.
2. Install also Visual Basic 6.0 SP5 Run-Time Files. The link to this kit is:
http://download.microsoft.com/download/vb60pro/Redist/sp5/WIN98Me/EN-US/VBRun60sp5.exe
3. If the program is still not working properly, please uninstall and install SM Pro again.
Thanks,
-Radu
Got Questions? Check out Vendio's Help Center at http://www.vendio.com/service/ !
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dudlee
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posted on March 6, 2005 08:59:29 AM new
mine is freezing if I use Item specifics often
I can use it once in a while with no repercussions, but if I try it on several in a row, it will freeze up-we are using windows 98SE, because it is the only OS that will run your software on this machine.
any one else having this problem?
[ edited by dudlee on Mar 6, 2005 09:01 AM ]
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flashv1105
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posted on March 6, 2005 03:26:02 PM new
I am running Windows ME and I have been experiencing crashing and freezing. It always happens when I try to edit the "Profile Mangager" and it also typically crashes when I try to work with Inventory items. I have tried the "fixes" discussed above, but the program is still unstable and crashes.
I was hoping to migrate more of my business to Vendio and was hoping to rely on AMPRO to do it. Unfortunately, the last few weeks have been very frustrating.
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GreatDayMarketing
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posted on March 6, 2005 05:42:25 PM new
Flash,
I am also running Windows ME and had various stability problems and runtime errors with AMPRO. It seemed to be more reliable as I used it but still would lock up or disappear from view from time to time. I was running a version of Visual Basic 6.0, but NOT the very latest. Since downloading the latest version of Visual Basic at the link below (just over 1MB) and installing it, AMPRO has been absolutely reliable. I'm assuming this solved whatever problems there were between AMPRO and my system.
http://download.microsoft.com/download/5/a/d/5ad868a0-8ecd-4bb0-a882-fe53eb7ef348/VB6.0-KB290887-X86.exe
At this point, everything was working fine with 256 MB of RAM, but I added a memory monitoring tool and was able to see that just about all of my system resources were being used when I was running AMPRO. Today, I went out and spent $50 on another 256 MB to bring me up to a total of 512 MB and I now have about 212MB free while running AMPRO and Mozilla Browser at the same time. This leads me to believe that AMPRO is fairly "memory hungry" and probably wanted more memory than I was feeding it to be really happy.
Anyway, while I think upgrading to the newest available version of Visual Basic actually solved my problem, I think it's worth spending the money to give yourself a RAM cushion on the memory front.
Glen
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dudlee
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posted on March 19, 2005 02:27:56 PM new
Ampro is not memory hungry
IT is a memory PIG....always has been, I really wish they could do something about that, it is so clunky. That is on the very top of my wish list for this product.
[ edited by dudlee on Mar 19, 2005 02:31 PM ]
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