posted on February 10, 2005 03:47:49 PM new
I am having a problem where my paypal email address on the auctions is wrong. I don't know why this is happening.... I have checked eBay and it is right and I have checked PayPal and it is correct.
I created a new auction for this last batch and it is still coming up with an old email address to send payment to on vendio.
posted on February 10, 2005 04:19:18 PM new
I think I found it. I had to reregister with eBay through Vendio. I don't know why this happened. My address has been working fine for 6 months, all of a sudden it reverted back to an old address...
posted on February 10, 2005 05:51:27 PM new
Hello,
I checked your settings and it looks like you've got it entered right in your Global Preferences (it's the same as your eBay email address, right?).
We have heard from some of our customers who are experiencing a problem with PayPal payments being submitted to the wrong email address despite the email address stored on our site and in eBay preferences being current. We believe that this is the result of a glitch on eBay's side where the wrong email address is stored in your account in an area unrelated to preferences.
Unfortunately, since the problem is with eBay's system, in order to work around it, you will need to go to eBay and launch a 'test' listing. When you create the listing, you will have the opportunity to change the email address stored in step 4 of the listing process. Once you continue past step 4 of the listing process the issue should be eliminated (if it is not, please try again and this time launch the test listing.) You will only need to do this once as long as you update the email address during the create listing process on eBay. **NOTE - this will only correct the issue for new listings. Existing listings will need to be revised individually to remove the incorrect PayPal email address.
If you've never created a listing on eBay, just log in to your eBay account and click the "Sell" link in their menu. This will start the listing creation process.
I have removed your other posts on this but please let us know if you have any other questions or problems with your PayPal email.
