Synchronization failed - Unable to resolve server name
There is a problem with starting the sync process.
Please make sure that the values entered for Proxy Host and Port under the SMPro menu entry Edit > Preferences are correct.
If proxy settings are correct, please check the Announcements page on the Vendio site.
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I never had to specify Proxy Host of Port in the old version... now what??? I even uninstalled it and then reinstalled it.. still nothing. I ended up uninstalling it and downloading 6.0.2
After switching back to the old version were you then able to synch again without an error?
Its possible that during the install one of the preferences for connection in the Pro software was changed to look for a host with none specified. If you upgrade again, try checking the preferences link along the left and verify that these connection boxes to use a proxy server are still unchecked.
posted on March 30, 2005 12:22:56 PM new
Same problem here and I have 200 auctions that must go up tonight. HELP!!!!
I can't synch no matter what I try. This is beyond ridiculous. I really can't depend on Vendio anymore.
posted on March 30, 2005 02:05:20 PM new
I have prepared 200 auctions. I re-downloaded the old version and now get an error message when openin the batch that was apparently converted to the new format. I'm trying to synch with the old version and it' showing it will take 296 hours.
Thanks for nothing vendio. I guess I really am moving to Marketworks, this is plain crazy. The service does not work and I'm being billed for services I don't get. I posted my question over an hour ago. No answer. Par for the course sadly.
posted on March 30, 2005 03:16:31 PM new
it is now three hours later and I am getting general server errors and all kinds of other problems.
The update to 6.1 has caused my computer to be completely messed up - I can't log into certain things, I don't get my home page properly, nothing is working. Basically I'm totally up the creek with no paddle and I have yet to hear a peep out of Vendio. Considering I spend on averageover $300 each month here, I'm really angry.
But I'll be taking my money elsewhere since apparently making customers happy is not any kind of priority here.
posted on March 30, 2005 03:33:17 PM new
Dear Mimi,
I'm sorry to hear that you are having problems with the SM Pro update. Again, we don't monitor these forums consistently. The best way to get a fast response is to use the phone/chat support service. This service will allow you to talk to a live support rep between the hours of 9am - 5pm Pacific.
Because of your special setup, I would recommend not upgrading SM Pro or doing anything else to change the setup in the future, unless absolutely necessary. I honestly don't know what could be wrong with your computer or how SM Pro could cause the symptoms you are describing - can you tell us if you completely uninstalled the new version before reinstalling the old version? I'd recommend trying the uninstall/reinstall process again, this time rebooting between the uninstall and reinstall. Also, make sure no programs are running in the background when you reinstall. Let us know if this helps.
posted on March 30, 2005 03:36:25 PM new
Diana - I can't even get in here to post, my whole computer has melted down. I got the message saying to upgrade and clicked on the button. That's when problems started. I have no idea what to do now but I'm getting panicked since I really have to get things launched tonight. It's 6.35 PM here and nothing is working.
I'm worried about losing batches.
I uninstalled and re-installed already. I can't do anything at all - I'm unable to log into my eBay Groups, to do pretty much anything. I have no idea how this happened but my computer was working fine until I did the upgrade.
Had I know I should not upgrade, I wouldn't have. But nobody emailed me or told me.
We'll do our best to help, but please understand - ANYTHING you install on your computer can have unexpected results, depending on your system, resources, applications installed, etc.
Troubleshooting this will most likely take some time. Let me ask this - what operating system are you using? I believe there is a backup utility on Win2000/XP that will allow you to restore your system to a previous point in time (I think you could potentially restore it to before you upgraded Pro, but it depends on your OS and I will need to check with our IT dept to let you know how to do this, if it's possible.)
posted on April 1, 2005 10:14:48 AM new
Hi Natalie,
If you are receiving a synchronization error on upload, please check the following:
1. Before you synch, please verify that you are connected to the internet and that your connection has not timed out.
2. If you are not entering the internet from a proxy server specified in your browser, from your toolbar, select "Edit", "Preferences", then "Connection". Make sure that the "connect using proxy" box is unchecked.
3. If your browser is set to access the internet through a proxy server, please make sure that the Proxy Host/Proxy Port settings within your browser match those within SM Pro.
4. Check your image file names, and make sure that they are saved as jpeg images (we highly recommend saving your images as jpegs due to size and compatibility issues.)
5. Try lowering the security level in any anti-virus or firewall software that you may be using. This type of software can interfere with synchronizations if the security level is set at high or medium-high.
6. Check your image file sizes, and make sure that your images do not exceed 40kb apiece. Large images can cause an upload to fail.
7. If you are uploading a large batch, try splitting it up into smaller batches of no more than 10 auctions. If your ISP is experiencing any connectivity problems, a large batch may cause your upload to fail.
8. If you have just upgraded to Windows XP, try the following:
- Close Sales Manager Pro, and then right-click on the Sales Manager Pro icon on your desktop
- Select 'properties'
- Select the Compatibility tab
- Check the ''Run this program in compatibility mode for' box
- Choose your previous Windows version
- Click 'Apply'
We hope the above solutions will help you to resolve this issue. Please feel free to contact us again if this does not help. Thank you for your patience.
